Posted:14 hours ago|
Platform:
On-site
Full Time
Act as the primary point of contact for assigned customers via digital channels.
Proactively engage with clients to understand their financial goals and recommend suitable products or services.
Build long-term relationships to drive customer loyalty and satisfaction.
Provide prompt resolutions to customer queries, complaints, and service requests.
Work towards achieving sales and service targets (e.g., cross-sell, upsell, retention).
Educate customers about new digital banking features and promote digital adoption.
Maintain records of customer interactions and transactions in CRM tools.
Collaborate with internal teams (e.g., product, operations, compliance) to ensure seamless service delivery.
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