Virtual Relationship Manager

Job Purpose

Dynamic professional who excels in fostering company growth through customer acquisition and business development. A professional who excels in driving relationship-building initiatives within a fast-paced, multi-branch environment.

As our Virtual Relationship Manager, your responsibility will include closing sales through video calls and cultivate strong customer relationships. With excellent communication and interpersonal skills, you should be able to identify customers' holiday/travel needs, present the appropriate membership plan, and persuade the customer to purchase Club Mahindra membership. You will play a pivotal role in delivering impactful and successful sales presentations.

It offers an opportunity for individual contributors to make a significant impact within our organization.

Company Overview

Mahindra Holidays & Resorts India Ltd. (MHRIL), a part of Leisure and Hospitality sector of the Mahindra Group, specializes in offering high-quality family holidays primarily through vacation ownership memberships. Embodying values such as reliability, trust, and unwavering customer satisfaction, MHRIL launched its flagship brand Club Mahindra in 1996. Today, with a membership base exceeding 290,000, members enjoy access to over 140 resorts across India and internationally.

In the past decade, MHRIL has solidified its position as a leader in the family holiday segment. As part of the Mahindra Group, known for pioneering innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses, and fostering communities, MHRIL contributes significantly to these efforts. The Mahindra Group, headquartered in India, employs over 260,000 people across 100 countries and holds leadership positions in utility vehicles, information technology, financial services, vacation ownership, and is the worlds largest tractor company by volume. The Group also boasts a robust presence in renewable energy, agribusiness, logistics, and real estate development.

www.clubmahindra.com

:https://www.instagram.com/clubmahindra/ hl=en

:https://www.facebook.com/clubmahindra/

:https://www.youtube.com/clubmahindra

Accountabilities / Key Responsibilities:

• Contact potential or current customers to present Club Mahindra membership benefits.
• Reach out to fresh, churned, and cold leads to convert them into sales, collect downpayments, log sales, and update systems.
• Achieve monthly targets for unit sales and revenue.
• Make daily sales calls, meet connected call quotas, and diligently follow up on cases.
• Handle any customer escalations effectively (if any).
• Encourage existing customers to upgrade to longer membership tenures, generate referrals, and finalize sales.

Competencies / skills required:

• Demonstrated experience as a comprehensive sales executive, both in inside sales and field sales.
• Proven history of consistently achieving sales targets, ideally in a virtual setting (Inside Sales).
• Capacity to understand and effectively communicate details of the product and service to prospect customers, facilitating sales closure.
• Calm demeanor capable of managing rejection professionally.
• Exceptional negotiation skills with an ability to resolve issues and address complaints.

• Team-oriented mindset with the capability to thrive in high-pressure environments.

Experience & Desired Qualifications required:

• 3+ years of work experience from Travel/Hotel/Tourism industry with minimum 1 year experience in Direct Sales (B2C Sales).
• Proficient in communication with exceptional people skills

• Any management graduates