65 Viptela Jobs - Page 3

Location Bengaluru (Preferred) and DOJ Immediate Key Responsibilities: 1. Design, implement, and manage complex network infrastructures using Cisco switches, routers, and firewall devices. 2. Troubleshoot and resolve network issues, ensuring high availability and performance. 3. Configure and optimize network devices, including routing protocols (e.g., OSPF, EIGRP, BGP) and security features. 4. Design, deploy, and manage SD-WAN solutions using Cisco technologies (e.g., Cisco Viptela, Cisco SD-WAN). 5. Collaborate with cross-functional teams to ensure seamless integration of network solutions. 6. Develop and maintain network documentation, including diagrams, configurations, and procedures. 7. Stay up-to-date with industry trends, best practices, and emerging technologies. Required Skills: 1. Bachelor’s degree in computer science, Networking, or related field. 2. CCNP or CCIE certification in Routing and Switching or Security. 3. 8+ years of experience with Cisco switches, routers, and firewall devices. 4. Strong knowledge of network protocols (TCP/IP, DNS, DHCP, etc.) and routing protocols (OSPF, EIGRP, BGP, etc.). 5. Experience with network security features, including firewall configuration and VPN setup. 6. Experience with SD-WAN technologies, including Cisco SD-WAN solutions. 7. Excellent problem-solving and analytical skills. 8. Excellent communication skills: Ability to effectively communicate technical information to both technical and non-technical stakeholders. Nice to Have: 1. Experience with network monitoring and management tools (e.g., SolarWinds, Nagios). 2. Knowledge of network automation tools (e.g., Ansible, Python scripting). 3. Familiarity with cloud networking platforms (e.g., AWS, Azure). 4. Experience with Cisco DNA Center, Cisco ACI, or other Cisco network management platforms.

Network data SD WAN Viptela Wireless F5

Greetings from Smart IMS / ConnXAI Position : Senior Network Engineer Location: Hyderabad, India (Work from Office) Shift: Rotational Full-Time Role About Company: Smart IMS is a global IT services company delivering innovative and scalable solutions across cloud , infrastructure , cybersecurity , and communications . The company empowers enterprises through digital transformation, operational efficiency, and secure IT environments. Core Domains: Cloud Services | Infrastructure Management | Cybersecurity | Unified Communications Global Presence: USA (HQ), with operations across North America , Europe , India , and APAC ConnX AI is a global communications platform company offering cutting-edge solutions in unified communications , secure network connectivity , and digital contact centers . ConnX enables enterprise agility with AI-driven, cloud-native platforms built for the modern workforce. Core Domains: Unified Communications | Secure Networking (SD-WAN, SASE) | Digital Contact Centers | AI & Analytics Global Presence: USA (HQ), with operations across North America , EMEA , India , and APAC Job Description We are seeking a highly skilled Senior Network SD-WAN and Security Engineer to join our dynamic team. This role involves managing and maintaining network infrastructure, with a strong focus on Cisco Viptela / Juniper SSR SD-WAN, Meraki Switching & Wireless, and Fortinet Firewall technologies. You will handle critical network incidents, optimize performance, and implement robust security measures to ensure seamless connectivity and protection. Key Responsibilities Network Infrastructure Management Configure and optimize Cisco Viptela SD-WAN , including service/transport VPNs and plane policies. Manage Meraki & Cisco networks : Routing: BGP, OSPF protocols. Switching: Layer 2/Layer 3 configurations, VLAN segmentation, FHRP protocols. Wireless: Meraki Wireless networks for optimal performance and coverage. Oversee Fortinet Firewall security , including IPS/IDS, FortiCloud, SSL VPN, and IPSec tunnels. Incident Management & Network Operations Lead the resolution of P0/P1 incidents as an Individual Contributor (IC) . Act as a Subject Matter Expert (SME) in the Network Operations Center (NOC) , developing SOPs and knowledge base documents. Optimize network monitoring tools , configure traps/alerts, and refine false alerts. Network Automation & AI-Driven Operations Implement AI-powered automation for network configurations, provisioning, and incident resolution. Leverage AI-driven security for threat detection, intrusion prevention, and real-time response. Utilize AI analytics for performance optimization, capacity planning, and resource allocation. Enhance incident management using AI for ticket triaging, root cause analysis, and resolution recommendations. Security & Compliance Develop and enforce network security policies , manage access control, and ensure regulatory compliance. Work with InfoSec teams to evaluate threats and maintain cybersecurity standards. Collaboration & Optimization Ensure seamless server and device integration within the network infrastructure. Ensure backups and restores mechanisms for reliability. Optimize Network performance , working across teams for best performance. Required Qualifications & Skills Education & Experience Bachelors or Masters degree in computer science , Information Technology, or related field. 5+ years of experience in network engineering or operations , specializing in SD-WAN, Meraki Switching/Wireless, and Fortinet Firewall. Technical Expertise Proficiency in TCP/IP, BGP, OSPF, MPLS, VPN, VLAN segmentation . Experience with cloud networking (AWS, Azure, GCP). Strong knowledge of Zero Trust Security models . Preferred Certifications Cisco CCNP ENCOR Meraki CMNA/CMNO Fortinet NSE4/NSE7 Soft Skills Strong problem-solving abilities with a keen analytical mindset. Excellent documentation skills and a focus on process improvement. If interested, kindly share your updated resume along with CTC, NP details ASAP

About the Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision

Job Description: We are seeking a skilled Versa SD-WAN Network Engineer to join our team, responsible for L2 in an SD-WAN environment. The ideal candidate will have hands-on experience troubleshooting, configuring, and optimizing SD-WAN solutions, along with expertise in traditional networking concepts (routing, switching, firewalls, and security policies). Key Responsibilities: L2 Support: • Monitor and troubleshoot SD-WAN networks, ensuring high availability and optimal performance. • Diagnose and resolve incidents related to network connectivity, latency, and performance. • Work with service providers and internal teams for issue resolution and root cause analysis. • Implement network changes as per standard operating procedures (SOPs). Technical Skills Required: • Understanding of SD-WAN technologies (Cisco Viptela, VMware SD-WAN by VeloCloud, Fortinet SD-WAN, Silver Peak, etc.). • Expertise in routing protocols (BGP, OSPF, EIGRP) and switching concepts (VLANs, STP, EtherChannel). • Understanding with firewalls and security policies (Cisco ASA, Palo Alto, FortiGate, or equivalent). • Knowledge of IPSec VPNs, MPLS, QoS, and WAN optimization techniques. • Familiarity with network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). • Hands-on experience in network automation (Python, Ansible, Terraform) is a plus. • Understanding of cloud networking (AWS, Azure, GCP) is a plus. Qualifications & Experience: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2-3 years of experience in networking with a focus on SD-WAN and WAN technologies. • Relevant certifications (CCNP / SDWAN certification must) are a plus. Soft Skills: • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work in a team and collaborate across multiple stakeholders. • Strong documentation and reporting skills.

Job Responsibilities: Troubleshooting the LAN, WAN, WLAN, and WWAN design and implementation. Strong Experience in Routing, Switching. Detailed understanding of TCP/IP, BGP, OSPF. Track computer system issues through to resolution, within agreed time limits. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Good Experience in SDwan and Firewall

We are seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks. Key Responsibilities. Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment

Req ID: 324531 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a CISCO/LAN/WAN Network Associate Director to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Network Associate Director Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless / Firewalls Vendors supported - Viptela is must, Cisco, Cisco DNA, Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, performing network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 12+ years of experience on managing LAN & WAN Infrastructures 12+ years experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela, (Hands-on) and Wireless About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Hiring for ACI SME Experience- 6+ Years Position Title - Technical Specialist (Cisco ACI) Experience- 6+ Skills - ACI, SDWAN, Work location- Bangalore Shift - Rotational 24/7 IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile Role & responsibilities Preferred candidate profile

SDWAN JD Knowledge on SDWAN Viptela solution Good Knowledge of Routing protocols such as OSPF and BGP A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels. Must have good technical writing skills and have experience in writing test and implementation / Migration plans. Skills and experience in working independently. Strong interpersonal and teamwork needed

Senior Specialist Network Operations Bangalore, GHQ Technology CYBER SECURITY OPERATIONS JOB DESCRIPTION AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Title: Senior Specialist Network Operations Location: Bengaluru Reporting to: Senior Manager Global Network Operations Centre Purpose of the role Own more than one technical platform and act as single point of contact with end to end responsibility from technical standpoint, Ensure Technical controls and platform hygiene are well maintained throughout the year, Measure the technical controls configuration management, develop standards, ensure standards are maintained, Act as point of escalation for technical issues, Look for opportunities to automate repeated tasks, Conduct fortnightly platform review with GNOC leadership team, Ensure a 24x7 response to crisis or escalation with technology SMEs, Lead periodic reviews with Network operations and deployment vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Key tasks & accountabilities Technical leadership of the designated technology platform, Run and maintain the operational aspects of towers like configuration management, inclusion of new features, global architecture standards, technical documentation, Manage technical escalation and crisis in a 24x7 operational environment, Lead periodic reviews with Network vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Ensure network management platform is setup as per requirement Will be responsible for managing the network management platform, Participate in hiring drives to review the candidates technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Act as technical interface to AB InBev Zones on escalated matters, Business Environment Challenges: Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Work and drive vendors product features and flaws and ensure both are addressed on timely manner, Work closely with the project delivery team and the GNOC to ensure a smooth transition of new services into GNOC, Ensure Technical controls and platform hygiene are well maintained throughout the year, Manage relationship with Zone peers, architecture and other technology groups, Evaluation Criteria: Maintain global network architecture standards and ensure all deployments are as per global standards, Functional governance and disciplines embedded into all SME roles, Questions from business stakeholders answered satisfactorily within agreeable time, Achieve ?Satisfied? level of CSAT within first 0 6 months of services and then a level up in the 2H, Qualifications, Experience, Skills Education and Experience: Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline, 8 10 years IT experience as Subject Matter Expert in the field of network operations and delivery, CCNP or CCIE in Routing and Switching Domain is a Must, Python and R coding experience will be an added advantage, General Experience: 5 years of operations experience in lead role as a network operation lead, Should have worked in global network operations support environment, Management: Exceptional ability to manage multiple initiatives simultaneously, delivering on time, within budget while meeting or exceeding customer service level agreements, Process Improvement: Strong analytical and critical thinking skills required, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions, Technical: Result oriented with ability to lead complex network assignments, Exceptional at translating and demonstrating business needs into IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval, Acknowledged as an expert who is proficient in network technologies including Campus LAN, DC LAN, Enterprise WAN, Unified WLAN, IPSEC VPNs and DMVPNs, Should have worked on one SD-WAN platform like MERAKI, VIPTELA or VELO CLOUD, Experience on network security platform like PALO ALTO and ZSCALER web proxy will be added advantage, Personal: Exceptional written, oral and presentation communication skills in English, Ability to share technical expertise successfully, clearly and effectively with all levels of audiences, Strong flexibility and ability to thrive in dynamic environment, And above all of this, an undying love for beer! We dream big to create future with more cheers

Dreaming big is in our DNA Its who we are as a company Its our culture Its our heritage And more than ever, its our future A future where were always looking forward Always serving up new ways to meet lifes moments A future where we keep dreaming bigger We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential The power we create together when we combine your strengths with ours is unstoppable Are you ready to join a team that dreams as big as you do AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Description Job Title: Senior Specialist Network Operations Location: Bengaluru Reporting to: Senior Manager Global Network Operations Centre Purpose of the role Own more than one technical platform and act as single point of contact with end to end responsibility from technical standpoint, Ensure Technical controls and platform hygiene are well maintained throughout the year, Measure the technical controls configuration management, develop standards, ensure standards are maintained, Act as point of escalation for technical issues, Look for opportunities to automate repeated tasks, Conduct fortnightly platform review with GNOC leadership team, Ensure a 24x7 response to crisis or escalation with technology SMEs, Lead periodic reviews with Network operations and deployment vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Key tasks & accountabilities Technical leadership of the designated technology platform, Run and maintain the operational aspects of towers like configuration management, inclusion of new features, global architecture standards, technical documentation, Manage technical escalation and crisis in a 24x7 operational environment, Lead periodic reviews with Network vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Ensure network management platform is setup as per requirement Will be responsible for managing the network management platform, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Act as technical interface to AB InBev Zones on escalated matters, Business Environment Challenges: Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Work and drive vendors product features and flaws and ensure both are addressed on timely manner, Work closely with the project delivery team and the GNOC to ensure a smooth transition of new services into GNOC, Ensure Technical controls and platform hygiene are well maintained throughout the year, Manage relationship with Zone peers, architecture and other technology groups, Evaluation Criteria: Maintain global network architecture standards and ensure all deployments are as per global standards, Functional governance and disciplines embedded into all SME roles, Questions from business stakeholders answered satisfactorily within agreeable time, Achieve ?Satisfied? level of CSAT within first 0 6 months of services and then a level up in the 2H, Qualifications, Experience, Skills Education and Experience: Level Of Educational Attainment Required Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline, Previous Work Experience 4 10 years IT experience as Subject Matter Expert in the field of network operations and delivery, General Experience: 5 years of operations experience in lead role as a network operation lead, Should have worked in global network operations support environment, Exceptional at translating and demonstrating business needs into IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval, Management: Exceptional ability to manage multiple initiatives simultaneously, delivering on time, within budget while meeting or exceeding customer service level agreements, Process Improvement: Strong analytical and critical thinking skills required, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions, Technical Expertise: CCNP or CCIE in Routing and Switching Domain is a Must, Python and R coding experience will be an added advantage, Technical: Result oriented with ability to lead complex network assignments, Acknowledged as an expert who is proficient in network technologies including Campus LAN, DC LAN, Enterprise WAN, Unified WLAN, IPSEC VPNs and DMVPNs, Should have worked on one SD-WAN platform like MERAKI, VIPTELA or VELO CLOUD, Experience on network security platform like PALO ALTO and ZSCALER web proxy will be added advantage, Ability to share technical expertise successfully, clearly and effectively with all levels of audiences, And above all of this, an undying love for beer! We dream big to create future with more cheers

As a Lumen TMNS Wireless Network Technician, focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagements Meraki wireless networks in an operation center environment. Job description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform. Maintain average call, ticket closure, and availability stats based on combined total of peer performance results. Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures. Utilize Meraki dashboard to analyze performance across customers data network and underlying LANs, WANs, and wireless deployments. Act as liaison between the customer and Meraki TAC on high-level or escalated support issues. Provide direct interface with other Lumen departments in support of the customer’s network issues and projects. Isolation and understanding of network outage causes, and service restorations. Demonstrate direct customer interaction through exceptional communication skills, both written & orally. Resolves complex network problems involving power, network hardware and software, and modems. Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets. Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services. Qualifications 2-5 years wireless experience (1 year must have been in the Meraki platform) 2-5 managed network routing and switching experience (running and interpreting scripts from CISCO routers and switches. Cisco CCNA Wireless Certification (preferred) CMNO Certification Required (required and active) "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities: Possess a strong understanding of routing protocols such as BGP, OSPF, EIGRP, and IPsec for secure and efficient network communications. Demonstrate expert-level knowledge of networking technologies, WAN communications, and security concepts, including TCP/IP, QoS, MPLS, and IPSec. Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders Ability to implement design architecture objectives that align with client demand & business goals Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences Excellent situational leadership and timely decision-making skills Passionate about successful customer outcomes Ability to work effectively within all levels of an organization (internally & externally) Ability to work both individually and in a team environment Demonstrated ability to deliver multiple IT projects on time and within budget Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions Obtain and maintain certifications with associated qualifications Qualifications Minimum 5 years of networking experience in enterprise environments, with focus on SD WAN technologies Deep hands-on technical knowledge and expertise inPalo Prisma (and native) and Fortinet SD WAN. Silverpeak, Cisco Viptela, Versa, or Velocloud a plus. Deep expertise in route/switch architectures Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges Palo Alto certificationPCNSE or PCNSC Cisco certificationCCNP or CCIE Fortinet certification nice to have Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Role & responsibilities Total Exp L2- 5 to 8yrs L3 -8+yrs Location-Mumbai Certification SDWAN JD and Certification : Expert Level Global Certification SDWAN L3 Advanced Troubleshooting: Resolve complex network issues that L1 and L2 engineers cannot handle, using deep knowledge of SD-WAN technologies and protocols. Network Design and Architecture: Design and implement advanced network architectures, ensuring scalability, reliability, and security. Performance Optimization: Analyze network performance data to identify bottlenecks and optimize the network for better performance and efficiency. Security Management: Implement and manage advanced security measures within the SD-WAN environment, including firewalls, VPNs, and intrusion detection systems. Policy Management: Develop and enforce network policies, including QoS (Quality of Service) and traffic management policies. Collaboration and Leadership: Work closely with other IT teams, provide guidance to L1 and L2 engineers, and lead network projects. Vendor Management: Coordinate with SD-WAN vendors for support, updates, and new implementations. Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance reports. These responsibilities ensure that the SD-WAN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance SDWAN Global certification – SDWAN L2 Design and Implementation: Design, implement, and manage SD-WAN solutions, including components such as vManage, vBond, and vSmart. Configuration and Deployment: Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. Monitoring and Maintenance: Proactively monitor network performance, identify issues, and perform routine maintenance to ensure optimal performance. Troubleshooting: Utilize command-line interface (CLI) tools and network analysers to troubleshoot and resolve complex network issues within the SD-WAN environment. Quality of Service (QoS): Apply QoS principles to ensure optimal performance and manage network traffic effectively. Client Support: Provide second-line support for incidents and requests, ensuring timely resolution without breaching service level agreements (SLAs) Collaboration: Work closely with clients and other engineering teams to resolve issues and improve network performance. These responsibilities ensure that the SD-WAN infrastructure is robust, efficient, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Share resume on gauri.rajput@global.ntt