64 Viptela Jobs

You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, Aruba, HP, Dell, Juniper, wireless technologies including Cisco, Meraki, Aruba, security technologies like Palo Alto, Prisma, Fortinet, Cisco ASA, SD-WAN technologies such as Citrix, Viptela, Meraki, Fortinet, Nuage, and other Cisco networking technologies like Cisco NAC ISE, SD-A/DNAC, DOT1x, and Cisco Nexus series. To be successful in this position, you should have at least 10 years of experience in a related field, knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level, familiarity with layer 2 switching protocols (STP, Dot1Q, QinQ, VPLS), layer 3 routing protocols (BGP, OSPF, EIGRP, HSRP, VRRP), and excellent verbal and written communication skills. You should also have a flexible approach to work, the ability to work effectively under pressure, work well in a team with little supervision, and a strong customer service focus. Additionally, being responsible, willing to take ownership, eager to learn and develop technical skills, and maintaining a positive and professional attitude are important attributes. Desirable knowledge and experience for this role include CCNA, CCNP, and/or JNCIS certifications, experience with Unix based operating systems, programming and scripting experience (Python, bash scripting), Juniper platform configuration experience (SRX and EX series), firewall configuration experience with Fortigate, Palo Alto, Cisco ASA, experience with Alcatel SR & ESS, and familiarity with networking test tools like Wireshark. Remote work options are available if the shift falls during the night.,

Looking for a immediate joiner - Senior Network Engineer Location - Gurgaon Role & responsibilities 1)Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2, Cisco SDWAN. 2)Working knowledge of MPLS-VPNs(L3 and L2 VPNs), IPsec and SSL VPNs , QOS, Wireless communication, loadbalancing/sharing techniques 3)Working knowledge of switching techniques: VLAN, VTP, various flavor of STP, dot1x, Ether- Channel 4)Experience working on Large global MPLS/SD-WAN Projects 5)Exposure on Firewall technologies and its features 6)Ability to work with customers in activating services 7)Solid understanding of design, deployment and support 8)Perform responsibilities of providing detailed documentation and procedures for all solutions 9)Foreseeing performance bottlenecks and taking corrective measures to avoid the same 10)Planning, designing, and creating supporting documentation upgrades and increased network security 11)Preferred implementation experience of SD-WAN on platform like Cisco-Viptela.

Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. ResponsibilitiesvInstalling and configuringCISCO/Versa/Fortiner/Lavelle SD-WANRouters vInstallingandConfiguringaNetworkInstalling,Configuringandoperatesrouted LAN&routedWANConfiguringIP,BGP, OSPF, RIP,IGRP,EIGRP.vCreating users, groups and setting uppolicy for a user's andgroups.vConfigurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recoveryoperation.vAnalysisofLANnetwork/SD-WANtodeterminenetworkperformanceproblems.Providedsolutionsand documentation.vConfigurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters andswitches.vCarrying out DR (Disaster Recovery) testfor both connectivity and devices for everymonthvInvestigating, diagnosing, and resolvingall network issues by coordinating withusers.vReplacing the network hardware in case offailures and upgradation.vDeploying Cisco Routers and Switches asper the projectrequirement.vCoordinating with ISP vendors in case oflinkfailurevNetwork connectivitytroubleshootingvIn-Depth Knowledge on Routing andSwitchingProtocols.vExperience in Deploying and ManagingCisco Viptela based SDWANInfrastructure.vDeepunderstanding of the functionality and operations of ViptelaSDWAN Components (vBond,vSmart,vManage).Versa Components Versa Director, Versa Concerto, Versa Analytics, Versa TitanvUnderstanding of Overlay and Underlayconcepts.vExperience in creating/ModifyingConfiguration templates in CiscoSDWAN.vIn-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregationetc.vExperience in packet tracer tools likeWiresharketc.vClear understanding ofTCP/IPvExperience in handling routing platformslike. ASR and ISR series Ciscorouters.vResponsiblefor managing/monitoring/troubleshooting the SDWAN, FMC and NetworkInfrastructure in theDC, DR andbranchlocations.vResponsible for Coordinating with the OEMto resolve P1issues.vAllIT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendormanagement.vResponsiblefor work on Vulnerability componentvMajorIncident Handling:Leadthe response and resolution efforts for major incidents impacting networkservices.Coordinatewith technical teams, stakeholders, and vendors to minimize downtime and restoreservices.Conductpost-incident reviews and implement preventive measures.vBusinessContinuity Planning (BCP):Developand maintain business continuity plans for network operations.Identifycritical network components and implement redundancy measures.Conductregular drills and tests to ensure readiness for potential disruptions.vTicketingand Reporting:Overseethe ticketing system and ensure timely and accurate ticket resolution.Analyzeticket data to identify trends, recurring issues, and opportunities forimprovement.Generate reports on network performance,incidents, and service-level agreements (SLAs).

JobDescription TATA Communications ServiceOperations Centre is the single point of contact for all customers of theInternational SOC division. Customer Service Engineers have the primeresponsibility to receive, troubleshoot , resolve , escalate and closeCustomers incidents and requests, delivering superior customer service, UKbusiness hours.Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities : Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Required Key Skills and Qualifications: Bachelors degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standard certifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

Responsibilities Hands-onexperience with Layer 2 & Layer 3 networking (Switching, Routing, and WANtechnologies). Abilityto troubleshoot and resolve Level 1 & Level 2 network incidents, includingconnectivity issues, latency, and packet drops Understandingand hands-on experience with SD-WAN solutions (preferably Versa, Viptela, orFortinet) Configuringand managing WAN edge devices, including policies, traffic steering, and VPNs. Knowledgeof MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques L2skills on fortinet firewall and security best practices. Proactivelyaddress customer issues and ensure timely resolution. Workefficiently with cross-functional teams, senior engineers, and external vendorsto resolve incidents. Support andassist L1 engineers in troubleshooting and knowledge transfer.. Experienceperforming configuration changes, firmware upgrades, and network maintenanceactivities. Conductingpost-change validations and rollbacks if needed.Desired Skill sets Minimum 4 years experience on operation on networking , firewall , SDWAN Strongunderstanding of networking, SDWAN, firewall concepts, including TCP/IP,subnetting, VLANs, SSL VPN , NGFW and routing protocols (OSPF, BGP, EIGRP) Clear and professional verbal & written communication to interactwith customers, vendors, and internal teams Quick decision-making to restore services within SLAs

Role & responsibilities We are seeking a skilled and proactive L2 Network Engineer to work as resident/site engineer. Candidate will be responsible for managing and supporting enterprise-level networking technologies, including Routing, Switching, Candidates is expected to provide day-to-day operational support, handle incident and change management, and coordinate with cross-functional teams and vendors. Handling the network infrastructure, LAN/WAN, migration configuration of network. 2- Troubleshooting of LAN/WAN/Wireless connectivity issues, and hardware issues, tracking problem, remediation scheduling and coordination. 3 Routing, Switching, 4. Basic understanding on Cisco DNAC, ISE, SD-WAN, and IPT 3-6 years of hands-on experience in enterprise network operations. Strong knowledge of Routing (OSPF, BGP), Switching (VLANs, STP, EtherChannel) . Basic understanding on Cisco DNA Center, Cisco ISE , and SD-WAN . Understanding on Cisco IPT/Call Manager and IP Telephony support. Familiarity with network monitoring tools and ticketing systems Manage, monitor, and troubleshoot enterprise network infrastructure including routing, switching, and WAN connectivity . Operate and maintain Cisco DNA Center (DNAC) for network assurance, automation, and policy deployment. Participate in network upgrades, configuration changes, and patch management activities. Analyze and resolve L2-level network incidents, service requests, and performance issues within SLAs. Maintain and update network documentation, diagrams, and inventory. Collaborate with L3 and architecture teams for escalations and project rollouts. Ensure compliance with security standards and company policies. Participate in on-call support rotation as needed. Preferred candidate profile Must have "SDWAN" Exp. If intrested please share your updated on karishma.tripathi@velocis.co.on

You are being offered a unique opportunity to join our Network Operations Team as an L3 Cisco ACI Consulting Engineer based in Bhubaneswar. As an integral part of our team, you will play a crucial role in supporting the mission-critical network infrastructure of our esteemed clients. In this role, your primary responsibilities will include providing expert support on Cisco ACI infrastructure configuration, troubleshooting, and optimization. You will be tasked with installing, configuring, and maintaining Cisco routers, switches, and Nexus 9K hardware. It will be your responsibility to proactively monitor and maintain ACI environments to ensure optimal performance and reliability. Additionally, you will troubleshoot complex connectivity issues across firewalls, load balancers, and proxies, ensuring smooth network operations by maintaining firmware, replacing faulty hardware, and promptly reporting network health and incidents to key stakeholders. The ideal candidate for this position should possess strong hands-on experience with Cisco ACI, along with deep expertise in Routing & Switching protocols such as BGP, OSPF, Static Routing, VPC, FHRP, STP/RSTP/MSTP, NAT, and LACP. A solid understanding of WAN protocols including MPLS, IPSEC, GRE, VPN, and DMVPN is essential. Experience with Cisco Nexus 9K series setup and configuration is highly desirable. Moreover, excellent communication, coordination, and troubleshooting skills are crucial for success in this role, as you will be expected to work in fast-paced, high-pressure environments. Familiarity with Cisco SD-WAN (Viptela) and GETVPN, as well as the ability to comprehend hybrid enterprise architectures and end-to-end network flows, are considered advantageous. The ideal candidate should have a minimum of 5+ years of enterprise-level networking experience and should be willing to work onsite in Bhubaneswar. Immediate joiners or those with a notice period of 45 days are preferred for this full-time onsite support position. If you are ready to take on this exciting opportunity and have the requisite skills and experience, we invite you to join our team and contribute to the success of our network operations in Bhubaneswar.,

Job Description Required Key Skills and Qualifications: Bachelor s degree in Engineering, Computer Science, or related field. 6+ years of experience in network operations or managed services. (experience differs as per the band mentioned in above) Strong knowledge and hands-on experience in SD-WAN technologies (e.g., Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak etc.). Deep understanding of IP networking protocols (BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN etc.). Proven experience in troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools. Understanding of network security principles, with hands-on in firewalls (Fortinet/Palo Alto/Cisco ASA) considered a strong advantage. Exposure to cloud-based networking and security services (AWS TGW, Azure VWAN, SASE, etc.). Industry standardcertifications in relevant domain will be added advantage. Key Responsibilities: Act as the technical escalation point for all SD-WAN-related issues within the operations team. Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. Work closely with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. Analyze network performance data and recommend optimization actions and corrective measures. Lead or support incident triage, change implementation, and problem management initiatives. Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.

KINDLY Apply ONLY If you have worked on SDWAN, CISCO Viptela, Design/Architect role. OK for 6 Days working from Office location. Locations are any 1 Pune/Noida OR Bangalore. Role & responsibilities Role: L2 - Network Engineer (SDWAN) Exp Required: 5 to 10 Years Interview Mode: Virtual Working Days: 6 Job Description: - Provide L2 level support for all operational issues. Be available for any planned or emergency activities Be available as psl shift timings 24x6 Monday to Saturday Perform upgrades/downgrades of Cisco and Palo Alto devices Perform Cisco SD-WAN (good to have) , Configuration Management, Overlay Routing Create templates to aid in the deployment and operation of the secure extensible network, and SD-WAN Policies, templates. Configure and verify overlay routing in the secure extensible network Create simple policies to control traffic flow in the secure extensible network Cisco SD-WAN Incident handling and Troubleshooting (work with NOC, Firewall teams, and ISP) In case of any change activity or plan, flexible working hours as per need. Handle setup of Cisco SDWAN (Design and implement SD-WAN network configurations), DNAC, WIRELESS AND ISE infra operational issues. Ensuring network infrastructure is working at optimal levels. Leading and building relationships with engineering teams, Acting as technical lead in cooperation with presales and project management teams Interact with project team and Persistent Systems team for any SDWAN design, deployment, routing protocol operation which includes interior and exterior routing protocol operations and related discussions. Interact with Third Party OEM and Cisco TAC in case of any requirement or incident. Provide any guidance or support for Documentation of Cisco ISE, DNAC, WIRELESS . Provide support in Health monitoring and pro-active issue fixtures. Routing – BGP, OSPF, VRF’s, Route Maps etc. Switching – Stacking, VPC, VSS, Port-Channels, VTP, Spanning tree, etc. Preferred candidate profile - Troubleshooting, Design/Architect for SDWAN , CISCO Viptela.

Payroll Company: Velocis Systems Private Ltd. Company/Client Name: Persistent Systems Pvt. Ltd Job Location: Bangalore/Noida/Pune Role: L2 - Network Engineer (SDWAN) Exp Required: 4 to 10 Years Interview Mode: Virtual Working Days: 6 Days Job Description: - Provide L2 level support for all operational issues. Be available for any planned or emergency activities Be available as psl shift timings 24x6 Monday to Saturday Perform upgrades/downgrades of Cisco and Palo Alto devices Perform Cisco SD-WAN (good to have), Configuration Management, Overlay Routing Create templates to aid in the deployment and operation of the secure extensible network, and SD-WAN Policies, templates. Configure and verify overlay routing in the secure extensible network Create simple policies to control traffic flow in the secure extensible network Cisco SD-WAN Incident handling and Troubleshooting (work with NOC, Firewall teams, and ISP) In case of any change activity or plan, flexible working hours as per need. Handle setup of Cisco SDWAN (Design and implement SD-WAN network configurations), DNAC, WIRELESS AND ISE infra operational issues. Ensuring network infrastructure is working at optimal levels. Leading and building relationships with engineering teams, Acting as technical lead in cooperation with presales and project management teams Interact with project team and Persistent Systems team for any SDWAN design, deployment, routing protocol operation which includes interior and exterior routing protocol operations and related discussions. Interact with Third Party OEM and Cisco TAC in case of any requirement or incident. Provide any guidance or support for Documentation of Cisco ISE, DNAC, WIRELESS. Provide support in Health monitoring and pro-active issue fixtures. Routing – BGP, OSPF, VRF’s, Route Maps etc. Switching – Stacking, VPC, VSS, Port-Channels, VTP, Spanning tree, etc.

Role & responsibilities Provide L2 level support for all operational issues. Be available for any planned or emergency activities Be available as psl shift timings 24x6 Monday to Saturday Perform upgrades/downgrades of Cisco and Palo Alto devices Perform Cisco SD-WAN (good to have), Configuration Management, Overlay Routing Create templates to aid in the deployment and operation of the secure extensible network, and SD-WAN Policies, templates. Configure and verify overlay routing in the secure extensible network Create simple policies to control traffic flow in the secure extensible network Cisco SD-WAN Incident handling and Troubleshooting (work with NOC, Firewall teams, and ISP) In case of any change activity or plan, flexible working hours as per need. Handle setup of Cisco SDWAN (Design and implement SD-WAN network configurations), DNAC, WIRELESS AND ISE infra operational issues. Ensuring network infrastructure is working at optimal levels. Leading and building relationships with engineering teams, Acting as technical lead in cooperation with presales and project management teams Interact with project team and Persistent Systems team for any SDWAN design, deployment, routing protocol operation which includes interior and exterior routing protocol operations and related discussions. Interact with Third Party OEM and Cisco TAC in case of any requirement or incident. Provide any guidance or support for Documentation of Cisco ISE, DNAC, WIRELESS. Provide support in Health monitoring and pro-active issue fixtures. Routing – BGP, OSPF, VRF’s, Route Maps etc. Switching – Stacking, VPC, VSS, Port-Channels, VTP, Spanning tree, etc. I Preferred candidate profile

You will be acting as a technical expert in R&S, datacentre networking, and Wireless technologies for ARUBA (CISCO added advantage). Your main responsibilities will include performing analysis and diagnosis of complex networking and security problems, deploying and supporting multi-vendor network & security solutions, preparing/update High-Level Design (HLD) & Low-Level Design (LLD), process, and technical documentation. You will also be assisting in supporting network and security monitoring & management tools and resolving Sev 1 incidents within SLA. Additionally, you will be expected to perform Root Cause Analysis (RCA) based on OEM inputs, provide improvement opportunities and recommendations on network and security, and evaluate tools and produce recommendations. You will support new project opportunities and efforts estimation, work with Global IT support groups, OEMs, vendors, partners, and service providers, provide training to operations team (L1/L2), and keep up to date with the latest technology products. In addition to the above responsibilities, having an ARUBA or CCIE - R&S & wireless certification is preferred, with additional skills in Security / Datacentre & knowledge on SDN/MERAKI/VIPTELA. Possessing certifications in Checkpoint, Palo Alto, Juniper, Bluecoat, or F5 would be considered an added advantage. The ideal candidate should have several years of related experience in routing-switching & wireless, datacentre networking, and security in ARUBA (CISCO experience would be an advantage). It is essential to have implementation and operational experience with enterprise on Multi-vendor OEM's (Aruba), experience with RF technologies, Security, AVC on Wireless Front, and familiarity with network security technologies such as Cisco ISE, ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE, etc. Experience in datacentre networking including BGP-Lite, VLAN, VxLAN, FCoE, TRILL, OTV, IS-IS, working with Visualization technologies (VMware, Hyper-V, etc.), and virtual networks is also required. Experience with datacentre consolidation, transformation, and migration projects, knowledge and experience in cloud computing infrastructure and orchestration, as well as familiarity with Software Defined Networks and Network Function Virtualization technologies will be advantageous.,

Overview Design, operate, and maintain WAN technologies and network automation. Responsibilities Provide Tier-3(expert-level) support to critical issues Proactively identify network risk/design flaws and build a plan for remediation Identify automation use cases and maintain/provide insight to enhance automation landscape for network Review critical changes and provide recommendation to managed service provider Provide on-call support Review network upcoming technologies and provide recommendation for network improvisation in terms of design and product lines Regularly review network monitoring for network 360 degree coverage and nextgen monitoring toolset Qualifications Bachelors degree in computer science/engineering, or related qualification Certifications is a plus (CCNA, CCDA, CCNP, CCDP) Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with Cisco Viptela SD-WAN, MPLS, IP, Cisco Wi-Fi, VPN, Firewalls, etc. technologies. 5+ years of management skills with the ability to develop teams and cultivate talent Experience of working in a multi-cultural, virtual team, across multiple geographical regions Experience with technologies such asCisco / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM/f5/infoblox, VPN, SD WAN , SWG. Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast. Strong understanding of application communication methodologies. Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results. High level of confidence and competence communicating on bridges. Solid background in vendor management to drive incident resolution. Experience with monitoring tools and strategies. Execute and analyse packet captures using Wireshark and other related technologies. Perform or participate in complex maintenance or deployment activities. Create or modify documentation in response to new events and learnings. Routinely provide constructive feedback for improvement opportunities Ability to coordinate and direct activities across multiple teams Excellent customer focus and engagement skills Ability to develop solutions within a complex operational environment Excellent verbal and written communications skills Advanced knowledge of technical/business environment and problem determination strategies

Hello, JD as discussed for Sr. Network Engineer profile opening- Mumbai. Job Description Job Responsibility: • Implementation, Configuration, Deployment, troubleshooting, management of Routing, switching and Enterprise Networks ( Cisco Routers, Cisco Switches, Cisco ACI, Nexus, Enterprise Networks, and Cisco Technologies). Desired Profile Skills Required • Hand on Exposure in deployment of Cisco routers, switches Devices. • Experience on handling end to end deployment of mid to large size projects. • Designing, implementation and troubleshooting of enterprise networks. • Hands on experience on designing networks with Cisco routers/ switches Other Skills Required • Good Team Player • Analytical thinking • Solution Provider • Possesses excellent communication and presentation skills

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

Exp: 8-10+ yrs Design & deploy enterprise networks (LAN/WAN/SD-WAN/Cloud). Set network policies & standards. Skills:Networking: BGP, OSPF, MPLS, SD-WAN (Cisco/Fortinet). DC/Wireless: Nexus, ACI, EVPN/VXLAN; Cisco/Aruba Wireless. Certs:CCNP/CCIE.

Qualification / Certification: BE/B.Tech (CSE, ECE/IT) or M.E/M.Tech or MCA/MSc (CS). Desirable Certifications: CCNA,CCNP,Fortigate,Juniper,F5 AWS, Azure, Ansible, ITIL, Key Responsibilities: Switching- good knowledge of Datacenter switching, Stacking, VPC, MLAG, VxLAN, STP, VTP, Datacenter switching, Spine-Leaf architecture, STP, VTP. Routing -BGP, EIGRP, OSPF, Route reflectors, route summarization, Link Monitoring Vendor coordination / Escalations Firewall/LB - firewall rules configuration, troubleshooting, log analysing. Tooling - Grafana, Ansible, Others - DNS,DHCP,TCP/IP, Radious, Tacacs, SNMP, IP Routing SLA management process Inventory management ITIL framework TCP/IP protocol stack and IP addressing IP Routing Knowledge on Cisco Platforms. IP Applications Knowledge: DNS, DHCP, RADIUS Operate and maintain all the Network and Security hardware, software and communication Equipment. Troubleshooting the problems associated with services published in the NPCI network. Monitoring and Managing the maintenance and support for firewalls and IPS, antivirus, system security of existing and new equipment in the NPCI network and coordinate with third parties whose Equipment is supplied and is in AMC as per PO. Review of security policies for firewall/VPN policy, IPS signatures to ensure they are up to date and still valid Coordinate with different vendors for replacement of defective /failure equipment. Review periodically the security parameters and requirements of changes occur all the time like configuration data added, removed or altered all the time; any patches or upgrades come out; new vulnerabilities and to identified risks which are vulnerable to security breaches. Regularly monitor the updates and patches available on the Original Equipment Manufacture website whenever a new patch is released and the same after going through the change management process. To monitor the logs of Firewall, IPS, in of case any abnormalities observed the corrective action should be taken to resolve the issues. Maintaining backup of device configuration, IOS Updates for router, firewall, IPS and security patch management for system etc. Analyzing and classifying critical logs generated by Firewalls, IPSs, Systems logs, events and to implement the suitable solution. Review of security policies for firewall/VPN policy, IPS signatures to ensure that they are up to date and still valid. To have a periodic Security Review using Security parameters and requirements changes occur all the time like configuration data added, removed or altered all the time; any patches or upgrades come out; new vulnerabilities and to identified risks which are vulnerable to security breach. Other Competencies: Ability to collaborate Teamwork Good analytical skills, problem solving skills Ability to work efficiently under pressure in high-stress incident situation Oral and written fluency in English

SD-WAN SDN ROUTING AND SWITCHING Cisco Versa, Aruba to design and developing deploying and troubleshooting network deployments with deep technical knowledge enterprise network Versa Secure SD-WAN and Cisco SD-WAN with medium to large scale deployment

> Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocols: BGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience: 1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocolsBGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routingBGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

Mandatory skills for SD WAN Palo Alto L2 role : Palo Alto firewalls, Panorama, IPsec, GRE, PBR's, port aggregation, PAN-OS upgrade Good to have skills sets for Palo Alto L2 role: Cisco Switching, Routing, Cisco Wireless, Meraki

Minimum of 5 years of experience in network engineering, with a focus on SDWAN technologies. Proven experience with Meraki Switches, Mist Wireless, Zscaler, Cisco Viptela SDWAN and Cisco Meraki SDWAN/SASE.