109 Viptela Jobs - Page 4

Req ID: 322568 We are currently seeking a Routing and Specialist - Network Engineering Advisor to join our team in Greater Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless for about 8-10yrs Vendors supported - Viptela is must, Cisco, Cisco DNA , Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, preforming network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 8+ years of experience on managing LAN & WAN Infrastructures 8+ years"™ experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela , (Hands-on) and Wireless

Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. What you'll be doing The primary objective of this role is to Routing, Switching, Manage LAN, WAN, wireless Network and Knowledge of SDWAN Cisco Viptela Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and or Collaboration etc. This role may also contribute to support on project work as and when required. Job Description Key Responsibilities: Proactively monitors the work queues. Hands on experience: Routing, Switching and Wireless technology. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working

• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus

Network Data L3 1.Without supervision, deploy and configure network equipment including, butnot limited to, network infrastructure, switches, routers, wireless, and WANaccelerator preferably SilverpeaK. 2.Will Develop detailed schematics relating to new installations and existingupgradation, migration or integration. Will manage project support of network systems with an emphasis on assuringgoals and commitments are met on time and with a high level of quality. WillWork closely with the Voice, server, security platform teams to ensureintegration and stability within the network security platforms. Willwork on designing, configuring, and implementing enterprise. 3.Will Develop system documentation including technical drawings. 4.Will Produce solid and secure system designs according to industry bestpractices. Will Provide Tier 3 supportfor network systems or related issues as required. Candidate will work instretched shifts, odd working hours and weekends as per the work requirements.

Role: Network Engineer Skill: SDWAN SME (Silver Peak/Velo cloud/Juniper/Vipetla & Meraki) Location: PAN INDIA Job Requirement: Hands-on experience in Managing SDWAN environment with Installation, configuration and Troubleshooting. Should be experienced in Planning & Designing, Edge/CPE onboarding, Managing Profiles & Policy, Edge device configurations, Updating Firmware, QoS, Monitoring & Backup/restore Experience in migration of the edge devices with different MSPs

Location Bengaluru (Preferred) and DOJ Immediate Key Responsibilities: 1. Design, implement, and manage complex network infrastructures using Cisco switches, routers, and firewall devices. 2. Troubleshoot and resolve network issues, ensuring high availability and performance. 3. Configure and optimize network devices, including routing protocols (e.g., OSPF, EIGRP, BGP) and security features. 4. Design, deploy, and manage SD-WAN solutions using Cisco technologies (e.g., Cisco Viptela, Cisco SD-WAN). 5. Collaborate with cross-functional teams to ensure seamless integration of network solutions. 6. Develop and maintain network documentation, including diagrams, configurations, and procedures. 7. Stay up-to-date with industry trends, best practices, and emerging technologies. Required Skills: 1. Bachelor’s degree in computer science, Networking, or related field. 2. CCNP or CCIE certification in Routing and Switching or Security. 3. 8+ years of experience with Cisco switches, routers, and firewall devices. 4. Strong knowledge of network protocols (TCP/IP, DNS, DHCP, etc.) and routing protocols (OSPF, EIGRP, BGP, etc.). 5. Experience with network security features, including firewall configuration and VPN setup. 6. Experience with SD-WAN technologies, including Cisco SD-WAN solutions. 7. Excellent problem-solving and analytical skills. 8. Excellent communication skills: Ability to effectively communicate technical information to both technical and non-technical stakeholders. Nice to Have: 1. Experience with network monitoring and management tools (e.g., SolarWinds, Nagios). 2. Knowledge of network automation tools (e.g., Ansible, Python scripting). 3. Familiarity with cloud networking platforms (e.g., AWS, Azure). 4. Experience with Cisco DNA Center, Cisco ACI, or other Cisco network management platforms.

Network data SD WAN Viptela Wireless F5

Greetings from Smart IMS / ConnXAI Position : Senior Network Engineer Location: Hyderabad, India (Work from Office) Shift: Rotational Full-Time Role About Company: Smart IMS is a global IT services company delivering innovative and scalable solutions across cloud , infrastructure , cybersecurity , and communications . The company empowers enterprises through digital transformation, operational efficiency, and secure IT environments. Core Domains: Cloud Services | Infrastructure Management | Cybersecurity | Unified Communications Global Presence: USA (HQ), with operations across North America , Europe , India , and APAC ConnX AI is a global communications platform company offering cutting-edge solutions in unified communications , secure network connectivity , and digital contact centers . ConnX enables enterprise agility with AI-driven, cloud-native platforms built for the modern workforce. Core Domains: Unified Communications | Secure Networking (SD-WAN, SASE) | Digital Contact Centers | AI & Analytics Global Presence: USA (HQ), with operations across North America , EMEA , India , and APAC Job Description We are seeking a highly skilled Senior Network SD-WAN and Security Engineer to join our dynamic team. This role involves managing and maintaining network infrastructure, with a strong focus on Cisco Viptela / Juniper SSR SD-WAN, Meraki Switching & Wireless, and Fortinet Firewall technologies. You will handle critical network incidents, optimize performance, and implement robust security measures to ensure seamless connectivity and protection. Key Responsibilities Network Infrastructure Management Configure and optimize Cisco Viptela SD-WAN , including service/transport VPNs and plane policies. Manage Meraki & Cisco networks : Routing: BGP, OSPF protocols. Switching: Layer 2/Layer 3 configurations, VLAN segmentation, FHRP protocols. Wireless: Meraki Wireless networks for optimal performance and coverage. Oversee Fortinet Firewall security , including IPS/IDS, FortiCloud, SSL VPN, and IPSec tunnels. Incident Management & Network Operations Lead the resolution of P0/P1 incidents as an Individual Contributor (IC) . Act as a Subject Matter Expert (SME) in the Network Operations Center (NOC) , developing SOPs and knowledge base documents. Optimize network monitoring tools , configure traps/alerts, and refine false alerts. Network Automation & AI-Driven Operations Implement AI-powered automation for network configurations, provisioning, and incident resolution. Leverage AI-driven security for threat detection, intrusion prevention, and real-time response. Utilize AI analytics for performance optimization, capacity planning, and resource allocation. Enhance incident management using AI for ticket triaging, root cause analysis, and resolution recommendations. Security & Compliance Develop and enforce network security policies , manage access control, and ensure regulatory compliance. Work with InfoSec teams to evaluate threats and maintain cybersecurity standards. Collaboration & Optimization Ensure seamless server and device integration within the network infrastructure. Ensure backups and restores mechanisms for reliability. Optimize Network performance , working across teams for best performance. Required Qualifications & Skills Education & Experience Bachelors or Masters degree in computer science , Information Technology, or related field. 5+ years of experience in network engineering or operations , specializing in SD-WAN, Meraki Switching/Wireless, and Fortinet Firewall. Technical Expertise Proficiency in TCP/IP, BGP, OSPF, MPLS, VPN, VLAN segmentation . Experience with cloud networking (AWS, Azure, GCP). Strong knowledge of Zero Trust Security models . Preferred Certifications Cisco CCNP ENCOR Meraki CMNA/CMNO Fortinet NSE4/NSE7 Soft Skills Strong problem-solving abilities with a keen analytical mindset. Excellent documentation skills and a focus on process improvement. If interested, kindly share your updated resume along with CTC, NP details ASAP

About the Role Gruve is a leading IT services and solutions provider offering innovative and scalable solutions in areas such as software development, cloud services, AI/ML, cybersecurity, and enterprise solutions. We are looking for a NOC Cloud and Infrastructure Network Engineer who will be responsible for analyzing and responding to network & security events escalated from NOC engineers. Key Responsibilities Manage cloud and on-premises network architectures including hybrid cloud environments Configure and manage network infrastructure, including SD-WAN, routers, switches, firewalls, load balancers, VPN and wireless controllers. Good hands on cloud VPCs, VNets, NSGs & gateways Provide second-level support for complex network and infrastructure issues, including troubleshooting network devices and protocols Support infrastructure migrations, upgrades, and patching activities, circuit capacity provisioning, hardware refresh activities Assist in planning and executing infrastructure changes following ITIL change management processes Participate in infra-audits, ensure compliance with standards, security policies, and best practices Analyze network and infrastructure performance, identifying potential areas for optimization Support major incident management (P1-P2), on-call support and post-incident reviews Implement corrective actions for recurring issues and document lessons learned Manage escalated incidents from L1, performing in-depth diagnostics and root cause analysis Proactively monitor network infrastructure, manage event-based alert systems to detect, analyze, and respond to network anomalies Monitor network performance, conduct capacity planning, and support proactive measures for performance tuning, load balancing, and scalability Coordinate with vendors for support requests, hardware replacements, and technical escalations Support escalations, collaborate with vendors and third-party service providers Support service reviews preparation for weekly, monthly and quarterly business reviews with Clients Participate in driving shift operations, ensuring smooth operations during assigned shifts. Provide technical guidance and mentorship to L1 team members Support training initiatives to upskill team members on network and infrastructure technologies Foster a collaborative team environment, encouraging continuous improvement and professional development Basic Qualifications BE / B’Tech in Computer Science/IT/Electronics Engineering, M.C.A. or equivalent University degree Minimum of 2 to 5 years of experience in network engineering, with a focus on cloud infrastructure, enterprise networks, and ITIL-based operations - preferably working in a NOC environment Certifications: CCNA, CCNP, AWS or Azure Specialty, ITIL Strong hands-on variety of devices: Cisco, Juniper, Aruba, Fortinet, Palo Alto, F5, Viptela, Versa Preferred Qualifications Strong verbal and written English communication Strong interpersonal and presentation skills Willingness to work in a job that involves 24/7 operations Ability to work with minimal levels of supervision

Job Description: We are seeking a skilled Versa SD-WAN Network Engineer to join our team, responsible for L2 in an SD-WAN environment. The ideal candidate will have hands-on experience troubleshooting, configuring, and optimizing SD-WAN solutions, along with expertise in traditional networking concepts (routing, switching, firewalls, and security policies). Key Responsibilities: L2 Support: • Monitor and troubleshoot SD-WAN networks, ensuring high availability and optimal performance. • Diagnose and resolve incidents related to network connectivity, latency, and performance. • Work with service providers and internal teams for issue resolution and root cause analysis. • Implement network changes as per standard operating procedures (SOPs). Technical Skills Required: • Understanding of SD-WAN technologies (Cisco Viptela, VMware SD-WAN by VeloCloud, Fortinet SD-WAN, Silver Peak, etc.). • Expertise in routing protocols (BGP, OSPF, EIGRP) and switching concepts (VLANs, STP, EtherChannel). • Understanding with firewalls and security policies (Cisco ASA, Palo Alto, FortiGate, or equivalent). • Knowledge of IPSec VPNs, MPLS, QoS, and WAN optimization techniques. • Familiarity with network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). • Hands-on experience in network automation (Python, Ansible, Terraform) is a plus. • Understanding of cloud networking (AWS, Azure, GCP) is a plus. Qualifications & Experience: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2-3 years of experience in networking with a focus on SD-WAN and WAN technologies. • Relevant certifications (CCNP / SDWAN certification must) are a plus. Soft Skills: • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work in a team and collaborate across multiple stakeholders. • Strong documentation and reporting skills.

Job Responsibilities: Troubleshooting the LAN, WAN, WLAN, and WWAN design and implementation. Strong Experience in Routing, Switching. Detailed understanding of TCP/IP, BGP, OSPF. Track computer system issues through to resolution, within agreed time limits. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Good Experience in SDwan and Firewall

We are seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks. Key Responsibilities. Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment

Req ID: 324531 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a CISCO/LAN/WAN Network Associate Director to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Network Associate Director Role Responsibilities: Must have great experience on Cisco Routing & Switching & Wireless / Firewalls Vendors supported - Viptela is must, Cisco, Cisco DNA, Cisco Wireless 9800 Must be expert of routing, switching, wireless, LAN and WAN, i.e. L2 (Wireless IEEE 802.11 a, Ethernet, IEEE 802.1x std. STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP.) / L3 (Routing protocols such as EIGRP, OSPF, BGP.), NEXUS, SD-WAN Ensuring all configurations are in compliance with network standards, reviewing log files, SD-WAN, LAN, WAN, NMS Participate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure components Looking to have strong knowledge of Viptela SDWAN (Hands-on) and Wireless Teaming with project managers, cross-functional technology and business teams to ensure successful projects Owning and documenting escalated support tickets and service requests through resolution via ServiceNow Adaptive, communication, presentation and leadership skills Full understanding of WAN/LAN internetworking, protocol interoperability, network architecture development and requirements for testing / proof of concept Knowledge of Wireless, Nexus, SD-WAN, Firewall Working knowledge of Networking products from Cisco, Dell & Extreme Networks Skills and knowledge and adherence to ITIL & Change Management processes Additionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goals Rotating on-call, support queue management, performing network system analysis and reporting Willing to work in 24X7 environment Basic Required Qualifications: 12+ years of experience on managing LAN & WAN Infrastructures 12+ years experience on Routing & Switching, Riverbed & Wireless Vendor experience to include - SDWAN, Cisco, Riverbed Highly Preferred Skills: Preferred knowledge of SDWAN Viptela, (Hands-on) and Wireless About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Hiring for ACI SME Experience- 6+ Years Position Title - Technical Specialist (Cisco ACI) Experience- 6+ Skills - ACI, SDWAN, Work location- Bangalore Shift - Rotational 24/7 IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile Role & responsibilities Preferred candidate profile

SDWAN JD Knowledge on SDWAN Viptela solution Good Knowledge of Routing protocols such as OSPF and BGP A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels. Must have good technical writing skills and have experience in writing test and implementation / Migration plans. Skills and experience in working independently. Strong interpersonal and teamwork needed

Senior Specialist Network Operations Bangalore, GHQ Technology CYBER SECURITY OPERATIONS JOB DESCRIPTION AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Title: Senior Specialist Network Operations Location: Bengaluru Reporting to: Senior Manager Global Network Operations Centre Purpose of the role Own more than one technical platform and act as single point of contact with end to end responsibility from technical standpoint, Ensure Technical controls and platform hygiene are well maintained throughout the year, Measure the technical controls configuration management, develop standards, ensure standards are maintained, Act as point of escalation for technical issues, Look for opportunities to automate repeated tasks, Conduct fortnightly platform review with GNOC leadership team, Ensure a 24x7 response to crisis or escalation with technology SMEs, Lead periodic reviews with Network operations and deployment vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Key tasks & accountabilities Technical leadership of the designated technology platform, Run and maintain the operational aspects of towers like configuration management, inclusion of new features, global architecture standards, technical documentation, Manage technical escalation and crisis in a 24x7 operational environment, Lead periodic reviews with Network vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Ensure network management platform is setup as per requirement Will be responsible for managing the network management platform, Participate in hiring drives to review the candidates technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Act as technical interface to AB InBev Zones on escalated matters, Business Environment Challenges: Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Work and drive vendors product features and flaws and ensure both are addressed on timely manner, Work closely with the project delivery team and the GNOC to ensure a smooth transition of new services into GNOC, Ensure Technical controls and platform hygiene are well maintained throughout the year, Manage relationship with Zone peers, architecture and other technology groups, Evaluation Criteria: Maintain global network architecture standards and ensure all deployments are as per global standards, Functional governance and disciplines embedded into all SME roles, Questions from business stakeholders answered satisfactorily within agreeable time, Achieve ?Satisfied? level of CSAT within first 0 6 months of services and then a level up in the 2H, Qualifications, Experience, Skills Education and Experience: Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline, 8 10 years IT experience as Subject Matter Expert in the field of network operations and delivery, CCNP or CCIE in Routing and Switching Domain is a Must, Python and R coding experience will be an added advantage, General Experience: 5 years of operations experience in lead role as a network operation lead, Should have worked in global network operations support environment, Management: Exceptional ability to manage multiple initiatives simultaneously, delivering on time, within budget while meeting or exceeding customer service level agreements, Process Improvement: Strong analytical and critical thinking skills required, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions, Technical: Result oriented with ability to lead complex network assignments, Exceptional at translating and demonstrating business needs into IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval, Acknowledged as an expert who is proficient in network technologies including Campus LAN, DC LAN, Enterprise WAN, Unified WLAN, IPSEC VPNs and DMVPNs, Should have worked on one SD-WAN platform like MERAKI, VIPTELA or VELO CLOUD, Experience on network security platform like PALO ALTO and ZSCALER web proxy will be added advantage, Personal: Exceptional written, oral and presentation communication skills in English, Ability to share technical expertise successfully, clearly and effectively with all levels of audiences, Strong flexibility and ability to thrive in dynamic environment, And above all of this, an undying love for beer! We dream big to create future with more cheers

Dreaming big is in our DNA Its who we are as a company Its our culture Its our heritage And more than ever, its our future A future where were always looking forward Always serving up new ways to meet lifes moments A future where we keep dreaming bigger We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential The power we create together when we combine your strengths with ours is unstoppable Are you ready to join a team that dreams as big as you do AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Description Job Title: Senior Specialist Network Operations Location: Bengaluru Reporting to: Senior Manager Global Network Operations Centre Purpose of the role Own more than one technical platform and act as single point of contact with end to end responsibility from technical standpoint, Ensure Technical controls and platform hygiene are well maintained throughout the year, Measure the technical controls configuration management, develop standards, ensure standards are maintained, Act as point of escalation for technical issues, Look for opportunities to automate repeated tasks, Conduct fortnightly platform review with GNOC leadership team, Ensure a 24x7 response to crisis or escalation with technology SMEs, Lead periodic reviews with Network operations and deployment vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Key tasks & accountabilities Technical leadership of the designated technology platform, Run and maintain the operational aspects of towers like configuration management, inclusion of new features, global architecture standards, technical documentation, Manage technical escalation and crisis in a 24x7 operational environment, Lead periodic reviews with Network vendors to discuss product features and flaws and ensure both are addressed on timely manner, Review the new service transition with Design and delivery team and ensure baseline requirements are met before services are accepted in BAU support, Ensure platform SOP, and other documents are periodically reviewed and kept up to date, Ensure network management platform is setup as per requirement Will be responsible for managing the network management platform, Participate in hiring drives to review the candidate?s technical skills, Strive to achieve and maintain high customer survey feedback for respected tower, Ensure global network architecture standards are in place and all deployments accepted into operations are as per global standards, Maintain a learning environment in the team by participating in internal and external trainings, Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Act as technical interface to AB InBev Zones on escalated matters, Business Environment Challenges: Work closely with Service delivery teams to provide platform related inputs and statistics to be included in periodic reviews, Work and drive vendors product features and flaws and ensure both are addressed on timely manner, Work closely with the project delivery team and the GNOC to ensure a smooth transition of new services into GNOC, Ensure Technical controls and platform hygiene are well maintained throughout the year, Manage relationship with Zone peers, architecture and other technology groups, Evaluation Criteria: Maintain global network architecture standards and ensure all deployments are as per global standards, Functional governance and disciplines embedded into all SME roles, Questions from business stakeholders answered satisfactorily within agreeable time, Achieve ?Satisfied? level of CSAT within first 0 6 months of services and then a level up in the 2H, Qualifications, Experience, Skills Education and Experience: Level Of Educational Attainment Required Education: Bachelor's degree in Computer Science, Engineering, Business or related discipline, Previous Work Experience 4 10 years IT experience as Subject Matter Expert in the field of network operations and delivery, General Experience: 5 years of operations experience in lead role as a network operation lead, Should have worked in global network operations support environment, Exceptional at translating and demonstrating business needs into IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval, Management: Exceptional ability to manage multiple initiatives simultaneously, delivering on time, within budget while meeting or exceeding customer service level agreements, Process Improvement: Strong analytical and critical thinking skills required, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions, Technical Expertise: CCNP or CCIE in Routing and Switching Domain is a Must, Python and R coding experience will be an added advantage, Technical: Result oriented with ability to lead complex network assignments, Acknowledged as an expert who is proficient in network technologies including Campus LAN, DC LAN, Enterprise WAN, Unified WLAN, IPSEC VPNs and DMVPNs, Should have worked on one SD-WAN platform like MERAKI, VIPTELA or VELO CLOUD, Experience on network security platform like PALO ALTO and ZSCALER web proxy will be added advantage, Ability to share technical expertise successfully, clearly and effectively with all levels of audiences, And above all of this, an undying love for beer! We dream big to create future with more cheers

As a Lumen TMNS Wireless Network Technician, focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagements Meraki wireless networks in an operation center environment. Job description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform. Maintain average call, ticket closure, and availability stats based on combined total of peer performance results. Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures. Utilize Meraki dashboard to analyze performance across customers data network and underlying LANs, WANs, and wireless deployments. Act as liaison between the customer and Meraki TAC on high-level or escalated support issues. Provide direct interface with other Lumen departments in support of the customer’s network issues and projects. Isolation and understanding of network outage causes, and service restorations. Demonstrate direct customer interaction through exceptional communication skills, both written & orally. Resolves complex network problems involving power, network hardware and software, and modems. Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets. Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services. Qualifications 2-5 years wireless experience (1 year must have been in the Meraki platform) 2-5 managed network routing and switching experience (running and interpreting scripts from CISCO routers and switches. Cisco CCNA Wireless Certification (preferred) CMNO Certification Required (required and active) "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities: Possess a strong understanding of routing protocols such as BGP, OSPF, EIGRP, and IPsec for secure and efficient network communications. Demonstrate expert-level knowledge of networking technologies, WAN communications, and security concepts, including TCP/IP, QoS, MPLS, and IPSec. Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders Ability to implement design architecture objectives that align with client demand & business goals Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences Excellent situational leadership and timely decision-making skills Passionate about successful customer outcomes Ability to work effectively within all levels of an organization (internally & externally) Ability to work both individually and in a team environment Demonstrated ability to deliver multiple IT projects on time and within budget Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions Obtain and maintain certifications with associated qualifications Qualifications Minimum 5 years of networking experience in enterprise environments, with focus on SD WAN technologies Deep hands-on technical knowledge and expertise inPalo Prisma (and native) and Fortinet SD WAN. Silverpeak, Cisco Viptela, Versa, or Velocloud a plus. Deep expertise in route/switch architectures Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges Palo Alto certificationPCNSE or PCNSC Cisco certificationCCNP or CCIE Fortinet certification nice to have Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Role & responsibilities Total Exp L2- 5 to 8yrs L3 -8+yrs Location-Mumbai Certification SDWAN JD and Certification : Expert Level Global Certification SDWAN L3 Advanced Troubleshooting: Resolve complex network issues that L1 and L2 engineers cannot handle, using deep knowledge of SD-WAN technologies and protocols. Network Design and Architecture: Design and implement advanced network architectures, ensuring scalability, reliability, and security. Performance Optimization: Analyze network performance data to identify bottlenecks and optimize the network for better performance and efficiency. Security Management: Implement and manage advanced security measures within the SD-WAN environment, including firewalls, VPNs, and intrusion detection systems. Policy Management: Develop and enforce network policies, including QoS (Quality of Service) and traffic management policies. Collaboration and Leadership: Work closely with other IT teams, provide guidance to L1 and L2 engineers, and lead network projects. Vendor Management: Coordinate with SD-WAN vendors for support, updates, and new implementations. Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance reports. These responsibilities ensure that the SD-WAN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance SDWAN Global certification – SDWAN L2 Design and Implementation: Design, implement, and manage SD-WAN solutions, including components such as vManage, vBond, and vSmart. Configuration and Deployment: Execute end-to-end deployment of SD-WAN policies, templates, and orchestrators. Monitoring and Maintenance: Proactively monitor network performance, identify issues, and perform routine maintenance to ensure optimal performance. Troubleshooting: Utilize command-line interface (CLI) tools and network analysers to troubleshoot and resolve complex network issues within the SD-WAN environment. Quality of Service (QoS): Apply QoS principles to ensure optimal performance and manage network traffic effectively. Client Support: Provide second-line support for incidents and requests, ensuring timely resolution without breaching service level agreements (SLAs) Collaboration: Work closely with clients and other engineering teams to resolve issues and improve network performance. These responsibilities ensure that the SD-WAN infrastructure is robust, efficient, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Share resume on gauri.rajput@global.ntt

, A highly skilled and proactive Network Engineer in global NOC operations, network infrastructure management, and incident response. The ideal candidate brings hands-on expertise with enterprise networking technologies including Cisco, Arista, SD-WAN (Viptela & Versa), and F5 load balancers, along with strong monitoring and troubleshooting skills using tools like Wireshark, Splunk, and ThousandEyes. You will be responsible for ensuring network uptime, managing incidents, and supporting large-scale network operations for business-critical environments.

JD: 1. Directing and managing Customer relationships, workforce and processes in engineering ecosystem. 2. Leading a team in support of Customer objectives as delivered by engineering; including the responsibility/accountability for presentations and demonstrations related to technology, process, or Customer solutions. 3. Owning of continuous review, identification, development, and implementation of improvements to the Customer environment to increase efficiency, quality, and speed of delivered services. 4. Providing change leadership within immediate team and encourage and nurture change across Network Engineering ecosystem. 5. Communicating and translating functional/operational goals into team/individual objectives; manage implementation of policies procedures. 6. Carrying out, inspecting and validating management administration tasks, such as time management and productivity measurement, personnel development, etc. 7. Managing a team of highly technical, distributed engineers; provide support/review and escalation for direct team. 8. Monitoring, optimizing and reporting on resource and workforce management. 9. Collaborating with Engineering/Planning, IT, Product Development, and external delivery and support teams to manage the design and implementation of Customer projects. 10. Assist pre-sales engagement (for large/complex) deals working with Verizon Operations, Planning and Design ("OPD") as required in addition to proactively engaging with sales as needed acting as a champion for Engineering FX's within the sales pursuit process. 1.1.2 Qualifications 1. Bachelors degree or relevant work experience. 2. Relevant experience in telecommunications or a technology company. 3. Knowledge of communications products and networking technologies in order to be able to understand technical issues that are being escalated. 4. Fluency in English. 5. Orientation towards Technologies like SD-WAN ( Viptela/ Versa/ Silverpeak) / MPLS/ ILL/Broadband/Legacy Networking . 6. Strong multi- OEM (Juniper, Cisco, Aruba , HPE)skillset and understanding . 7. Consulting, Operational and Implementation experience for Data Networks. 8. Knowledge of technical processes and workflows along with their interfacing to Business processes. 9. Experience on technologies is expected for guiding teams. OEMs like Cisco and Juniper would be preferred. 10. Skills to perform complex work for a functional area and general knowledge of other areas. 11. Knowledge of business processes (e.g., ITIL, Project Management) and the impact thereof on the technical environment. 12. Experience or specific skills related to: technology adoption, software development, business process optimization, automation, etc. Leadership and team-building capabilities through experience in leading teams or projects to successfully achieve. Interested candidates can share their CV's at namrata.srivastava@hcltech.com

4+ years experience in designing and implementing SD-WAN architectures for new deployments and migrations. Configure and manage SD-WAN controllers, edge devices, and orchestrators. Hands-on experience with Cisco Viptela, Fortinet Secure SD-WAN, VMware VeloCloud, or Versa Networks. Strong understanding of routing protocols (BGP, OSPF, EIGRP), IPSec, QoS, and network segmentation. Provide L3/L4 support for SD-WAN infrastructure , including incident resolution, root cause analysis, and performance optimization. Deploy and troubleshoot Cisco and Cisco Viptela SD-WAN solutions. Experience with network monitoring tools (SolarWinds, ThousandEyes, etc.). Proficiency in troubleshooting tools like Wireshark, NetFlow, and SNMP. Primary skills 4+ years experience in designing and implementing SD-WAN architectures for new deployments and migrations. Hands-on experience with Cisco Viptela, Fortinet Secure SD-WAN, VMware VeloCloud, or Versa Networks. Provide L3/L4 support for SD-WAN infrastructure , including incident resolution, root cause analysis, and performance optimization. Deploy and troubleshoot Cisco and Cisco Viptela SD-WAN solutions. Secondary skills Collaborate with cross-functional teams to ensure seamless integration with existing network infrastructure. Experience with cloud networking (AWS, Azure, GCP). Knowledge of automation tools like Ansible, Terraform, or Python scripting.

Experience- 10-12 Years Qualifications- BE/B Tech. Certifications CCNA, CCNP & Any certifications of SDWAN technology. Location- Hyderabad Band / Level - L2/L3/L4 Responsibilities: Installing and configuring CISCO/Versa/Fortiner/ Lavelle SD-WAN Routers Installing and Configuring a Network Installing, Configuring and operates routed LAN and routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP. Creating users, groups and setting up policy for a user's and groups. Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery operation. Analysis of LAN network/SD-WAN to determine network performance problems. Provided solutions and documentation. Configuration and Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading of routers and switches. Carrying out DR (Disaster Recovery) test for both connectivity and devices for every month. Investigating, diagnosing, and resolving all network issues by coordinating with users. Replacing the network hardware in case of failures and upgradation. Deploying Cisco Routers and Switches as per the project requirement. Coordinating with ISP vendors in case of link failure Network connectivity troubleshooting In-Depth Knowledge on Routing and Switching Protocols. Experience in Deploying and Managing Cisco Viptela based SDWAN Infrastructure. Deep understanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage). Versa Components Versa Director, Versa Concerto, Versa Analytics, Versa Titan Understanding of Overlay and Underlay concepts. Experience in creating/Modifying Configuration templates in Cisco SDWAN. In-Depth Understand of Switching Protocols like VLAN, STP, Aggregation etc. Experience in packet tracer tools like Wireshark etc. Clear understanding of TCP/IP Experience in handling routing platforms like. ASR and ISR series Cisco routers. Responsible for managing/monitoring/troubleshooting the SDWAN, FMC and Network Infrastructure in the DC, DR and branch locations. Responsible for Coordinating with the OEM to resolve P1 issues. All IT assets irrespective of installed or third-party vendor installed, the engineer support must be provided by the resources as vendor management. Responsible for work on Vulnerability component Requirements Oversee the overall operations of the network infrastructure, including monitoring, maintenance, and troubleshooting. Ensure high availability and performance of the network. Implement best practices and standards for network operations. Coordinate with cross-functional teams to resolve network-related issues. Lead the response and resolution efforts for major incidents impacting network services. Coordinate with technical teams, stakeholders, and vendors to minimize downtime and restore services. Conduct post-incident reviews and implement preventive measures. Develop and maintain business continuity plans for network operations. Identify critical network components and implement redundancy measures. Conduct regular drills and tests to ensure readiness for potential disruptions. Ensure compliance with relevant industry standards, regulations, and internal policies. Collaborate with internal and external auditors for compliance audits. Implement corrective actions and recommendations to address audit findings. Lead and mentor a team of network operations professionals. Set performance goals, provide regular feedback, and conduct performance evaluations. Foster a collaborative and supportive work environment. Identify training and development needs and facilitate skill enhancement programs.

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Engineer - Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Helps design, document, build, deploy and support complex compute solutions in support of enterprise application development and production teams. Identifies and recommends configuration improvements, process improvements, automation opportunities, and upcoming technologies. Provides next level of support, training and mentors for administration team members. Configures disaster recovery software for local and global DR scenarios. Collaborates with other teams to resolve technical problems. Works with manager to resolve client issues. Helps configure and migrate clients to public cloud services. Plans, schedules and installs system upgrades and patches. Adheres to and complies with company change management processes. Supports manager in streamlining processes for enterprise level service delivery. Integration of new technologies to improve service offerings and better support the business. Performs other duties as assigned Experience with unified computing solutions (Cisco UCS) is a plus Experience supporting VMWare clusters, experience creating VMWare clusters is a plus Experience configuring and troubleshooting backup solutions, TSM is a plus Experience with storage platforms, including SAN and NAS Experience with VDI/Citrix is a plus Experience with agile development is a plus MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Network MonitoringMonitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operationsWork closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendorWork with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle EscalationTake care of escalations from the Level 1 teams. Network StandardBe a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen NetworkUtilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical SupportOptimize and make a positive employee support experience. Partner with Security & ComplianceDrive core security and compliance projects to ensure we're protecting our information assets Excel at communicationBe a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience and Certifications) Bachelors degree or equivalent experience Minimum 3 years experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE S AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualitiesDesire to focus on and please the customer, ability to understand requests from the customers point of view