Veeva Vault Clinical Lead

Required Experience & Skills

• 5+ years in Veeva Vault Clinical Suite (CTMS, eTMF, and/or Study Startup).
• 5+ years in clinical trial processes and documentation workflows.
• 5+ years providing application support in GxP-regulated environments.
• 4+ years using Vault Admin Console for security configuration, object lifecycle management, and user access control.
• 4+ years managing support tickets using ServiceNow, Jira, or Remedy.
• 4+ years in validation processes (CSV/CSA) and change control management.
• 3+ years managing/mentoring teams or leading client & Responsibilities (RNR) :
• Lead and manage the application support team for Veeva Vault Clinical modules (CTMS, eTMF, Study Startup).
• Coordinate incident, service request, and change request lifecycles following ITIL best practices.
• Act as the primary client liaison for support, escalations, and release planning.
• Own SLA compliance, status reporting, and escalation management.
• Guide team members in Vault Admin Console tasks, configuration updates, security permissions, and controlled document lifecycle management.
• Perform root cause analysis and implement preventive measures for recurring production issues.
• Plan and deliver minor enhancements; contribute to major release readiness activities.
• Maintain comprehensive documentation for configurations, processes, and knowledge base articles.
• Conduct training sessions for end-users and provide mentorship to support team members.
• Participate in release testing, validation support, and ensure compliance with GxP and client-specific SOPs.