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Softview Infotech
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Valorx Support Engineer

Valorx Support Engineer

Softview Infotech

3 - 6 years

6 - 9 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform:

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Skills Required

support development salesforce integration excel analyze resolve capture documentation design data automation governance compliance deployment management planning testing training service configuration macros troubleshooting communication developer apex agile jira azure devops python vba technology

Work Mode

On-site

Job Type

Full Time

Job Description

Job Role: Valorx Support & Development Engineer

Experience: 3-6 Years

Location: Hyderabad, Bangalore

Key Skills: Valorx, Salesforce, L2/L3 Support for Valorx Applications

Role Summary

Job Description – Valorx Support & Development EngineerWe are seeking a skilled Valorx Support & Development Engineer to manage, enhance, and support the integration of Salesforce with Valorx across our business processes. The role requires expertise in Salesforce, Excel-based workflows, and Valorx applications, with the ability to troubleshoot issues, deliver enhancements, and collaborate with business users and technical teams.

Key Responsibilities

Application Support:

Provide L2/L3 support for Valorx applications and integrations with Salesforce.
Troubleshoot user issues, analyze logs, and resolve functional and technical incidents within SLA.
Coordinate with business stakeholders to capture, prioritize, and resolve issues impacting operations.
Create and maintain documentation, SOPs, and knowledge articles for recurring issues.

Development & Enhancements

Design, develop, and enhance Valorx solutions integrating Salesforce and Excel.
Configure Valorx templates, mappings, and data flows as per business needs.
Develop automation, validations, and optimizations to improve end-user experience.
Collaborate with Salesforce development teams to align Valorx changes with platform strategy.

Process & Governance

Ensure compliance with deployment, change management, and incident management processes.
Participate in release planning, testing, and production deployment activities.
Provide training and user guidance for Valorx adoption

Required Skills & Qualifications

Strong experience with Salesforce (Sales Cloud/Service Cloud) data models and workflows.
Hands-on knowledge of Valorx Workbooks and Applications (design, configuration, optimization).
Proficiency with Excel (advanced formulas, macros, data analysis).
Experience in L2/L3 application support, troubleshooting, and incident resolution.
Understanding of APIs, integration patterns, and data management in Salesforce.
Excellent communication skills to interact with business stakeholders and technical teams.

Preferred Skills

Salesforce Admin or Developer certification.
Exposure to Apex, Lightning Components, SOQL for Salesforce customizations.
Familiarity with Agile methodology and tools (JIRA, Azure DevOps, etc.).
Experience in automation scripts (Python, VBA, etc.) to improve Excel/Valorx productivity.

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or related field.
3–6 years of experience in Salesforce ecosystem with at least 1–2 years working on Valorx.

Skills: l2/l3 support,valorx,salesforce

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Valorx Support Engineer