User Experience Design Lead Analyst - HIH - Evernorth

Contect Lead for User Experience:

Our team values systems thinking and the ability to create scalable content that can be reused across various platforms. We are looking for an experienced, systems-oriented content designer with experience in content design and UX writing to join our team. This position will help craft exceptional user experiences and drive content best practices to create a reusable content system across a multi-brand enterprise product catalogue. Leveraging knowledge of user-centric best practices and content strategy, this role will partner with design system and UX, research, and product partners to build a scalable atomic content system that will be reused across multiple product experiences. This role will help to maintain and evolve content creation, management, and operations leveraging generative AI, ideating and experimenting to help transform content services.

About Evernorth Digital

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.

The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.

The mission of the Content Strategy and Innovation team is to set the bar for design system disciplines and define the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. This team incubates new design patterns that represent the evolution of the brand in the digital product environment, and innovative experiential concepts that push the expectations of users in the health-focused digital ecosystem. The design system is intended to deliver cohesive and consistent design standards to all product lines associated with health plan and health services, and to expand to represent the voices of the direct customer, the client, and the provider.

Responsibilities

• Develop and implement content strategies that maximize the value of content across the enterprise, specifically focusing on quality and effective management in the design and delivery phases of product creation
• Continue to develop and maintain content styles and standards bringing them to the appropriate context through tooling and design system integration
• Collaborate with cross-functional teams to design intuitive and engaging user interfaces across various platforms, ensuring alignment with user needs and business goals.
• Develop and maintain content systems, including content design systems and design systems, with a strong emphasis on systems thinking.
• Ensure all content adheres to established styles and standards and content standards.
• Document the application of content rules to Design System components, modules, and flows
• Collaborate with cross-functional teams to define and categorize content for reusable flows that support product or client configurations for all known use cases
• Partner with the design system team to integrate content configurations into the design system and partner with the content management team to help relate the content design system to the content management platform’s models
• Contribute to operational practices for governance of content quality and reuse across teams
• Investigate and propose ways to incorporate AI technologies to improve content management and production.
• Champion a data-drive, user-centered research and design approach to inform design decisions and validate solutions.
• Help in creating documentation for content system integration with the design system.

Qualifications

Required Education

• Bachelor’s degree in relevant discipline or equivalent experience required.

Required Skills (Critical Competencies)

• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
• Drives Results – Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines
• Action Oriented – Takes on tough challenges with sense of urgency, high energy, and enthusiasm
• Decision Quality – Makes sound and timely decisions to keep work moving forward
• Manages Complexity – Makes sense of complex and sometimes contradictory information to effectively solve problems
• Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward
• Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise
• Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress
• Courage – Steps up to address difficult issues and says what needs to be said
• Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences
• Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.

Required Experience

• Overall 5-8 years of experience with relevant experience in content design, with exposure to design systems, content systems, and emerging technologies.
• Strong experience designing and shipping impactful experiences inclusive of design, strategy, and systems.
• Strong understanding of user-centered design, UX design, and design thinking principles
• Expertise in content design best practices including a portfolio that demonstrates thought content strategy thought leadership and high quality content within experiences
• Experience with the UI design tool Figma.
• Familiarity with AI technologies and their potential to enhance customer experiences and/or create operational efficiencies.
• Experience with accessibility and atomic, headless content.
• Ability to clearly and effectively communicate design processes, ideas, and solutions.
• Strong written and verbal communication skills.
• A portfolio demonstrating user-centered design and systems thinking.

Desired Experience

• Experience and interest with generative AI technologies a plus.
• Experience with headless content management, headless content, and creating reusable and scalable content.
• Familiarity with content systems, headless content management systems, and content design systems.

About Evernorth Health Services