US UNDERWRITING MORTGAGE - TL

About the Role:

Team Leader – US Mortgage

Key Responsibilities:

• Lead and manage a team of mortgage processors/associates handling US mortgage processes (loan setup, processing, underwriting support, closing, post-closing, etc.).
• Monitor daily workflow and allocate tasks to ensure timely completion of SLAs and KPIs.
• Review work for accuracy, compliance, and adherence to US mortgage guidelines (FHA, VA, Fannie Mae, Freddie Mac, etc.).
• Act as the first point of escalation for process-related queries and issues.
• Conduct regular performance reviews, coaching, and training sessions for team members.
• Ensure compliance with US mortgage regulations, company policies, and client requirements.
• Drive productivity, quality, and process improvement initiatives within the team.
• Generate and analyze daily/weekly/monthly MIS reports to track performance and identify gaps.
• Collaborate with clients, stakeholders, and internal teams to maintain strong business relationships.

Key Skills & Competencies:

• Strong knowledge of the

  US mortgage lifecycle

  (Origination, Processing, Underwriting, Closing, Post-closing, Loan Servicing).
• Familiarity with

  US mortgage regulations

  and investor guidelines.
• Excellent

  team management and leadership skills

  – ability to motivate, mentor, and develop people.
• Strong communication skills (both verbal and written).
• Analytical mindset with attention to detail.
• Problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment with tight deadlines.

Qualifications & Experience:

• Graduate / Postgraduate in Finance, Business Administration, or related field.
• Minimum

  4–6 years of experience in US mortgage processes

  with at least

  1–2 years in a supervisory/Team Leader role

  .
• Hands-on experience with LOS (Loan Origination Systems) and mortgage servicing platforms.
• Willingness to work in

  US shift timings (Night Shifts/Rotational Shifts)

  .