Job
Description
As a Process Trainer at LendExIn, your role involves designing, delivering, and improving training programs for associates handling US mortgage processes. Your expertise in process knowledge, mortgage experience, and training skills will be crucial for this position. **Key Responsibilities:** - Design and deliver classroom and virtual training programs on various US mortgage processes. - Develop training materials such as manuals, SOPs, presentations, quizzes, and e-learning content. - Conduct refresher and upskilling sessions to address updates, regulatory changes, or quality gaps. - Collaborate with SMEs, Team Leads, and Managers to ensure training content aligns with client standards. **Required Qualifications & Skills:** - Bachelor's degree in commerce, Education, or Arts. - 4-7 years of experience in US Mortgage BPO/KPO operations. - Minimum 2 years of experience in training or process knowledge sharing in mortgage operations. - Hands-on experience in US mortgage processes like Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. - Strong knowledge of US mortgage lifecycle, compliance guidelines, and investor standards. - Proficiency in MS Office, training tools, LMS platforms, and virtual training delivery tools. - Ability to analyze performance metrics, identify skill gaps, and training needs. - Excellent verbal and written communication skills. - Strong presentation, facilitation, and interpersonal skills. - Coaching mindset with attention to detail. - Ability to work under US shift hours and in a fast-paced environment. At LendExIn, we redefine lending with a trust-first approach, delivering seamless, secure, and personalized lending experiences. Our commitment to purposeful innovation and ethical decision-making sets us apart, ensuring exceptional service and long-term trust with every interaction. Join us in redefining the future of lending with clarity and confidence. As a Process Trainer at LendExIn, your role involves designing, delivering, and improving training programs for associates handling US mortgage processes. Your expertise in process knowledge, mortgage experience, and training skills will be crucial for this position. **Key Responsibilities:** - Design and deliver classroom and virtual training programs on various US mortgage processes. - Develop training materials such as manuals, SOPs, presentations, quizzes, and e-learning content. - Conduct refresher and upskilling sessions to address updates, regulatory changes, or quality gaps. - Collaborate with SMEs, Team Leads, and Managers to ensure training content aligns with client standards. **Required Qualifications & Skills:** - Bachelor's degree in commerce, Education, or Arts. - 4-7 years of experience in US Mortgage BPO/KPO operations. - Minimum 2 years of experience in training or process knowledge sharing in mortgage operations. - Hands-on experience in US mortgage processes like Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. - Strong knowledge of US mortgage lifecycle, compliance guidelines, and investor standards. - Proficiency in MS Office, training tools, LMS platforms, and virtual training delivery tools. - Ability to analyze performance metrics, identify skill gaps, and training needs. - Excellent verbal and written communication skills. - Strong presentation, facilitation, and interpersonal skills. - Coaching mindset with attention to detail. - Ability to work under US shift hours and in a fast-paced environment. At LendExIn, we redefine lending with a trust-first approach, delivering seamless, secure, and personalized lending experiences. Our commitment to purposeful innovation and ethical decision-making sets us apart, ensuring exceptional service and long-term trust with every interaction. Join us in redefining the future of lending with clarity and confidence.
