Company Description LendExIn is a full-service financial solutions partner redefining the future of lending with a trust-first approach. We specialize in customized mortgage programs, reverse mortgage solutions, and innovative commercial and institutional lending products that empower homeowners, seniors, investors, and businesses to move forward with confidence. Built on the pillars of transparency, technology, and trust, we deliver lending experiences that are seamless, secure, and personalized. From mortgage origination and servicing to retirement-focused equity solutions and end-to-end capital support for businesses, our teams guide clients through every step with clarity and care. What makes LendExIn stand out is our commitment to purposeful innovation, borrower-centric design, and ethical decision-making. By combining fintech capabilities with data intelligence and expert insight, we remove complexity, accelerate approvals, and craft financial solutions uniquely aligned to each client’s goals. At LendExIn, our people are our strength. We foster a culture built on collaboration, accountability, and continuous improvement—ensuring exceptional service and long-term trust in every interaction. LendExIn — Clarity in Lending. Confidence in Life. Role Description We are seeking an experienced Process Trainer to join our US Mortgage Outsourcing team. This role involves designing, delivering, and continuously improving training programs for associates handling US mortgage processes. The ideal candidate will have strong process knowledge, hands-on mortgage experience, and excellent training and communication skills. Key Responsibilities Design and deliver classroom and virtual training programs for new hires and existing employees on US mortgage processes (Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title). • Develop training materials, including manuals, SOPs, presentations, quizzes, and e-learning content. • Conduct refresher and upskilling sessions to address process updates, regulatory changes, or quality gaps. • Collaborate with SMEs, Team Leads, and Managers to ensure training content is accurate and aligned with client standards. Required Qualifications & Skills • Bachelor’s degree in commerce, Education or Arts . • 4–7 years of experience in US Mortgage BPO/KPO operations. • Minimum 2 years of experience in a training role or process knowledge sharing in mortgage operations. • Hands-on experience in one or more US mortgage processes: Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. • Strong knowledge of US mortgage lifecycle, compliance guidelines (CFPB, RESPA, TILA), and investor standards (Fannie Mae, Freddie Mac). • Proficiency in MS Office, training tools, LMS platforms, and virtual training delivery tools. • Ability to analyze performance metrics to identify skill gaps and training needs. • Excellent verbal and written communication skills. • Strong presentation, facilitation, and interpersonal skills. • Coaching mindset with patience and attention to detail. • Ability to work under US shift hours and adapt to a fast-paced environment.
As a Process Trainer at LendExIn, your role involves designing, delivering, and improving training programs for associates handling US mortgage processes. Your expertise in process knowledge, mortgage experience, and training skills will be crucial for this position. **Key Responsibilities:** - Design and deliver classroom and virtual training programs on various US mortgage processes. - Develop training materials such as manuals, SOPs, presentations, quizzes, and e-learning content. - Conduct refresher and upskilling sessions to address updates, regulatory changes, or quality gaps. - Collaborate with SMEs, Team Leads, and Managers to ensure training content aligns with client standards. **Required Qualifications & Skills:** - Bachelor's degree in commerce, Education, or Arts. - 4-7 years of experience in US Mortgage BPO/KPO operations. - Minimum 2 years of experience in training or process knowledge sharing in mortgage operations. - Hands-on experience in US mortgage processes like Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. - Strong knowledge of US mortgage lifecycle, compliance guidelines, and investor standards. - Proficiency in MS Office, training tools, LMS platforms, and virtual training delivery tools. - Ability to analyze performance metrics, identify skill gaps, and training needs. - Excellent verbal and written communication skills. - Strong presentation, facilitation, and interpersonal skills. - Coaching mindset with attention to detail. - Ability to work under US shift hours and in a fast-paced environment. At LendExIn, we redefine lending with a trust-first approach, delivering seamless, secure, and personalized lending experiences. Our commitment to purposeful innovation and ethical decision-making sets us apart, ensuring exceptional service and long-term trust with every interaction. Join us in redefining the future of lending with clarity and confidence. As a Process Trainer at LendExIn, your role involves designing, delivering, and improving training programs for associates handling US mortgage processes. Your expertise in process knowledge, mortgage experience, and training skills will be crucial for this position. **Key Responsibilities:** - Design and deliver classroom and virtual training programs on various US mortgage processes. - Develop training materials such as manuals, SOPs, presentations, quizzes, and e-learning content. - Conduct refresher and upskilling sessions to address updates, regulatory changes, or quality gaps. - Collaborate with SMEs, Team Leads, and Managers to ensure training content aligns with client standards. **Required Qualifications & Skills:** - Bachelor's degree in commerce, Education, or Arts. - 4-7 years of experience in US Mortgage BPO/KPO operations. - Minimum 2 years of experience in training or process knowledge sharing in mortgage operations. - Hands-on experience in US mortgage processes like Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title. - Strong knowledge of US mortgage lifecycle, compliance guidelines, and investor standards. - Proficiency in MS Office, training tools, LMS platforms, and virtual training delivery tools. - Ability to analyze performance metrics, identify skill gaps, and training needs. - Excellent verbal and written communication skills. - Strong presentation, facilitation, and interpersonal skills. - Coaching mindset with attention to detail. - Ability to work under US shift hours and in a fast-paced environment. At LendExIn, we redefine lending with a trust-first approach, delivering seamless, secure, and personalized lending experiences. Our commitment to purposeful innovation and ethical decision-making sets us apart, ensuring exceptional service and long-term trust with every interaction. Join us in redefining the future of lending with clarity and confidence.