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Urgent Opening : Service Manager- Zinq @ Navi Mumbai

Urgent Opening : Service Manager- Zinq @ Navi Mumbai

Itm Edutech Training

0 - 5 years

2 - 3 Lacs

Mumbai Navi Mumbai Mumbai (All Areas)

Posted:1 month ago| Platform:

Apply

Skills Required

Technical Services Service Engineering Service Operations Management Service Operations Amc Sales Team Management Skills KPI Sla Compliance BMS After Sales Service Service Management ACS Travel Service Management Processes FAS CCTV complex technical issues

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Service Manager

Company:

Requirements:

Postgraduate degree in Engineering, Business Administration, or a related field.
Proven leadership and team management skills.
Strong problem-solving and communication abilities.
Experience with
CCTV, FAS, ACS, BMS
, or related systems is a strong advantage.
Familiarity with service management tools and documentation best practices.
Willingness to travel to client sites as needed.

Job Summary:

Service Manager

Key Responsibilities:

Lead, train, and supervise the technical service team.
Establish and monitor service processes for customer satisfaction and SLA compliance.
Manage escalations and complex technical issues.
Coordinate with project, sales, and support departments for smooth service delivery.
Plan and oversee preventive maintenance and AMC contract obligations.
Maintain service records, team KPIs, and technical documentation.
Monitor and review team performance regularly.
Manage inventory of spare parts and service tools.
Ensure safety and regulatory compliance during all service activities.
Build and maintain strong client relationships for long-term engagement.

How to Apply:

careers@zinq.in

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