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Dr Lal PathLabs
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Urgent hiring For Center Manager - Gurgaon

Urgent hiring For Center Manager - Gurgaon

Dr Lal PathLabs

7 - 12 years

10 - 14 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

guest handling team handling administration management p & l accountability coordination training and development guest management day to day operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Experience & Relationship Management

Serve as the main point of contact for clients, ensuring a personalized, respectful, and discreet experience.
Build strong relationships with clients to enhance loyalty and satisfaction.
Manage appointment scheduling, service coordination, and end-to-end journey of clientsfrom registration to report delivery and post-consultation follow-ups.
Address and resolve client concerns promptly and professionally.

Centre Operations & Service Coordination

Oversee daily operations of the centre ensuring smooth delivery of services.
Coordinate with internal teams to ensure timely and efficient service delivery.
Monitor and maintain hygiene, ambience, and hospitality standards.

People & Team Management

Lead a small team of front office and support staff.
Train and mentor staff on soft skills, customer etiquette, and service standards.

Quality & Compliance

Ensure all services are provided in compliance with medical, quality, and safety standards.
Handle client documentation and consent processes with confidentiality and accuracy.

Reporting & Feedback

Track daily centre performance, client feedback, and service turnaround times.
Prepare reports on client visits, satisfaction scores, and operational efficiency.
Suggest and implement service improvements based on client insights.

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