719 Unsecured Loans Jobs - Page 28

Responsible for the entire branch operations Drive the sales staff to achieve individual and branch target Ensure collection efficiency by guiding and supporting the collection executive Asst in NBFC (Loan against property, Business loans) Required Candidate profile Candidate must have minimum of 4-8 years of banking experience People from NBFC should meet all the eligibility criteria and have good understanding about banking sales and operations

Responsible for the entire branch operations Drive the sales staff to achieve individual and branch target Ensure collection efficiency by guiding and supporting the collection executive Asst in NBFC (Loan against property, Business loans) Required Candidate profile Candidate must have minimum of 4-8 years of banking experience People from NBFC should meet all the eligibility criteria and have good understanding about banking sales and operations

Responsible for the entire branch operations Drive the sales staff to achieve individual and branch target Ensure collection efficiency by guiding and supporting the collection executive Asst in NBFC (Loan against property, Business loans) Required Candidate profile Candidate must have minimum of 4-8 years of banking experience People from NBFC should meet all the eligibility criteria and have good understanding about banking sales and operations

Job description Sales & Profitability To drive Personal Loans (PL) (un secured) business through DST & Direct market. To develop sales growth strategy, target market identification, mapping company's offerings to market needs in a fast-paced environment To do sales budgeting. i.e. Based on the business target Decide on Manpower required & its salary costing, Incentive structure & Targets To develop and execute business plans for achieving the targets of the PL or BL Business Development To create and drive alternate channels for Sales along with the regular channels To open up avenues for business through corporate channel To Scan the National market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the consumer business. Should give a quarterly update on various Salaried Personal Loan products in the markets offered by competitors Business Development initiatives To understand the market dynamics and accordingly suggest Credit & product team in devising competitive pricing structure periodically Role: Regional Sales Manager (B2C)Industry Type: NBFCDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Retail & B2C SalesEducationUG: Any Graduate

Brief about the company: Mas Financial Services Limited as an organization commenced its journey in 1988. We are a specialized financial service provider, registered with RBI as an NBFC since 1995, and listed on NSE & BSE in 2017. We offer Financial Services for Micro Enterprises Loans, SME Loans, Home Loans, Two Wheeler Loans, Used Car Loans, Commercial Vehicle Loans, Salaried Personal Loans, aside; MAS Financial Services has a working relationship with several other NBFCs and has partnered with NBFC MFIs, HFC’s and NBFC’s . The focus remains on the vast lower income and middle income groups of the society, spread across urban, semi urban and rural areas, and including formal and informal sector. We have our presence across Gujarat, Maharashtra, Rajasthan, Madhya Pradesh, Tamil Nadu, Telengana, Karnataka & Delhi with around 180+ branches and have footprints in 18 states of India. We have created the expertise in the distribution of credit and a base of more than 15,00,000 customers. website: www.mas.co.in Position Title: Area Sales Manager Reports to : Regional Manager Location : Rajkot Job Responsibilities: • Maintaining and increasing sales of your company’s products • Reaching the targets and goals set for your area • Establishing, maintaining and expanding your customer base • Servicing the needs of your existing customers • Increasing business opportunities through various routes to market • Setting sales targets for individual reps and your team as a whole • Recruiting and training sales staff • Allocating areas to sales representatives • Developing sales strategies and setting targets • Monitoring your team’s performance and motivating them to reach targets • Compiling and analysing sales figures • Possibly dealing with some major customer accounts yourself • Collecting customer feedback and market research • Reporting to senior managers • Keeping up to date with products and competitors

Cluster Manager - Enterprise Lending ( Location - Jalandhar ) *Candidates with minimum 10-12 years of experience in handling Secured/Unsecured loans preferably PL and LAP. *Candidate will be a managing a set of Branches so should be in the similar role. Team handling is must. *We are preferring local candidate who has managed the locations. Regards Rupali 9354966985

Current Opening:- Business Development Executive Product :- All Types Of Loans(Secured/Unsecured Loans) Duties and Responsibilities:- Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc. Must act as a bridge between the company and its current market and future markets. Develop relationship with Builders, Realtors, CA, DSA and corporates to leverage business. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Ability to drive sales targets of multiple loan products PL,BL,HL,ML,LAP, etc. Have interactions with bankers of various products for smooth processing of files. Will be responsible from file logins to disbursement, must align with bank policies & take care of compliance in each step of the process. Collecting documents according to the checklist from the customers Provide accurate feedback on future buying trends to their respective employers. Looking for candidate who managed team and done individual business as well in sales Maintain proper MIS and also give proper feedback time to time on various market related activities Key Skills: Candidate should have excellent communication skills. Good presentation skills. Have strong leadership skills. Ability to interact effectively with a wide range staff throughout the company. Be motivated and results driven. Experience in a Sales driven organization (/BFSI/Telecom/Insurance/Real Estate) FRESHERS WELCOME! Qualification:- Any Graduate/MBA-Finance/Marketing CTC:- Freshers 1.44Lac pa To 03Lac pa + Incentive + Contest(Based on Candidate) Experience:- 3Lac pa To 12Lac pa + Incentive + Contest(Based on Candidate) Working Days:- Monday To Saturday (all 6days) * Contact Person: HR Shital 9356238386 Interested candidates can forward their resume at 9356238386 shital.thakur@andromeda.in You can even refer your friends also for the same.

Walk IN interview for Sales Manager Position (ON ROLL Job) Organisation: Protium Finance Ltd Position: Sales Manager Product: Business Loans Location: Chennai (Egmore) & Hyderabad (T19 Towers - Ranigunj) Preferred candidate profile Any Graduate / UG Must have at least 2 years sales experiece & handling Business loans product Preferred candidate from DSA channel or DST experience can be considered CTC: Up to 5.50 L PA + Travel Allowances + Incentives + Insurance benefits Walk IN Date: 16th & 17th May Time: 10 AM - 4 PM Chennai Address: Protium Finance Ltd, #62, 4th floor, New Parade view Rukmani Lakshmipati Road opp Rajaratnam Stadium Egmore Cont: Antony - 8072719141 Hyderabad Address: Protium Finance Ltd, 11th floor T19 Towers, MG Road, Ranigunj Cont: Kiran HR

Role Overview The Senior Manager - Sales will be responsible for leading the sales function, optimizing processes, and driving revenue growth at Finvasia. This individual must have a strong background in the Banking sector , a proven track record in managing teams, and a demonstrated ability to develop and execute effective sales strategies. The ideal candidate will focus on market penetration, team leadership, client relationships, and achieving sales targets. Key Responsibilities: Sales Strategy & Execution : Develop and implement sales strategies that drive the growth of Personal Loans, Business Loans, MSME Loans, Two-Wheeler Loans, Four-Wheeler Loans, Home Loans , and Loan Against Property . Ensure alignment of sales efforts with Finvasias business goals. Team Leadership & Development : Lead, mentor, and motivate the sales team to achieve targets across all loan products. Conduct performance evaluations, identify training needs, and foster a culture of high performance and growth. Revenue & Target Management : Set and manage revenue targets for all loan products. Monitor sales performance, track KPIs, and manage the sales pipeline to maximize profitability. Drive the team to consistently meet and exceed targets. Business Development : Identify new business opportunities and establish relationships with prospective clients for various loan products. Collaborate with internal teams to create tailored solutions for clients' financial needs. Client Relationship Management : Build and maintain strong relationships with clients, ensuring that their loan requirements are met with personalized solutions. Focus on long-term partnerships by offering value-added services and ensuring client satisfaction. Market Analysis & Competitor Insights : Stay up to date on market trends, competitor offerings, and customer preferences. Use this market intelligence to adjust sales strategies, stay competitive, and identify growth opportunities for each loan category. Collaboration with Cross-Functional Teams : Work closely with internal teams from Marketing , Operations , Credit , and Risk Management to ensure seamless execution of the sales process from lead generation to loan disbursement. Reporting & Analytics : Prepare regular reports on sales performance, market trends, and forecasts for senior management. Use analytics to refine strategies and improve sales results for loan products. Compliance & Risk Management : Ensure that all sales activities adhere to regulatory guidelines and Finvasias compliance framework. Promote ethical sales practices and ensure that risks associated with loan acquisitions are minimized. Qualifications & Requirements: Education : A Bachelor's degree in Business, Finance , or a related field is required. An MBA is preferred. Experience : 10+ years of experience in a sales leadership role within the NBFC , banking , or financial services industry, with specific experience in selling loan products. Proven success in managing sales teams and achieving loan-related targets. Skills : Excellent communication , negotiation , and presentation skills. Strong ability to drive results in a high-pressure, target-driven environment. Excellent analytical and problem-solving skills. In-depth knowledge of loan products (Personal Loans, Business Loans, MSME Loans, Two-Wheeler Loans, Four-Wheeler Loans, Home Loans, Loan Against Property) and the financial services market. Experience in developing strategic sales plans and managing sales forecasts for loan products. Leadership and team management skills with a focus on mentoring and motivating teams.

Walk-in Drive for "Sales Manager, PL" role in TN Chennai location on 22nd & 23rd May 2025 . Interested one can direct walk-in on below mentioned venue SMFG India Credit @ Chennai Anna Nagar Office. Role & responsibilities 1.Business Development through channels (DSAs). 2.Identifying and maintaining good relation with channels to increase personal loans / business loans business. 3.Identification, recruitment and training of channels. 4.Ensuring timely payout to channels. Preferred candidate profile 1. Handled channels before. 2. Understanding of Personal loans /Business loans. 3. Knowledge of local market 4. Candidates having experience in Banking / NBFCs are preferred. Perks and benefits Salary is not constrain for right candidate. Interested one can hit your resume to yuvaraja.k@smfgindia.com and walk-in directly to below address on 22nd & 23rd May 2025 SMFG India Credit Company 2nd and 4th Floor, Door No: 3362V, AE Block, 10th Main Road, Anna Nagar, Chennai, Tamil Nadu 600 040

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Role & responsibilities Business and Financial Management Delivery in Volume Percentage payout to channel Insurance Achievement Delinquency. Customer Focus Possession of database of salaried and self-employed customers. Portfolio Management. Team No. of DSA which are active VS inactive No. of PPCs which are productive VS unproductive. Process/ Quality Improvement Adherence to process and Quality manifested in a login to Conversion ratio of 60% No. of rejects due to non- adherence in providing documents while logging in. Preferred candidate profile Must be designated as Sales/Relationship Manager where the candidate is currently employed. Should have relevant experience in Micro LAP Sales. (Candidates from Indostar, DCB Bank, HDB Financial, Shriram Housing Finance, True Home Finance are preferred) Should have a strong connect with local DSAs and connectors.

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

Role & responsibilities Achieving business targets as decided from time to time Recruitment of competent team for all assigned products from time to time Continuous training and motivating the team to achieve business targets and follow business processes Recruitment and management of intermediaries like CA's for generating the required business To ensure the quality of the portfolio is maintained as per company norms To ensure adherence to the company credit policy and processes To build up relationship with prospective and current clients Daily monitoring of Team DSR - Quantity & Quality

Roles and Responsibilities Manage a team of sales professionals to achieve targets for personal loan products such as Business Loan, Salaried Personal Loan, Unsecured Personal Loan, and Unsecured Loans. Develop and implement effective strategies to increase sales performance and improve customer satisfaction. Conduct regular training sessions for the team on product knowledge, sales techniques, and soft skills development. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Ensure compliance with regulatory requirements and internal policies.

Roles and Responsibilities Manage a team of sales professionals to achieve targets for personal loan products such as Business Loan, Salaried Personal Loan, Unsecured Personal Loan, and Unsecured Loans. Develop and implement effective strategies to increase sales performance and improve customer satisfaction. Conduct regular training sessions for the team on product knowledge, sales techniques, and soft skills development. Analyze market trends and competitor activity to identify opportunities for growth and improvement. Ensure compliance with regulatory requirements and internal policies.

Key Functions & Responsibilities: Key Purpose of the Job (Position Summary): SBDM is expected to generate business through various products like Machinery Loan, equipment loan Industrial property loan. He/she will use existing as well as new channels for sourcing new-to-company cases by understanding the credit profile of the prospect, the exact need and other credit and operational aspects. The SBDM will also manage the portfolio so generated in terms of installment recovery and collections for as well as will be responsible for the health of the portfolio. Key Responsibilities: 1. Responsible for setting up the distribution network for Machinery Loan. 2. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. 3. Achieve sales targets for given the basket of products through dealer network, manufacturers, OEM, Charted accountants and market combing. 4. Devise finance schemes to suit customers requirements. 5. Recommend manufacturers & dealers as a part of continuous business development. 6. Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. 7. Collections & Delinquency management. Education & Experience Requirement Education: Any Graduate and postgraduate Experience: 2 to 5 years Language Skills: English, Hindi

HDB Financial Services Ltd. Looking for Branch Manager Product Required- #LAP and #PL #Team handling experience is must & Field sales experience required Experience- 5+ years Locations.- #Faizabad , #Sultanpur Interested candidates share your cv's anjali.jain@hdbfs.com or 9315740229

HDB Financial Services Ltd. Looking for Branch Manager Product Required- #LAP and #PL #Team handling experience is must & Field sales experience required Experience- 5+ years Locations.- #Faizabad , #Sultanpur Interested candidates share your cv's anjali.jain@hdbfs.com or 9315740229

CHIEF RESPONSIBILITIES Ensure quality Appraisal of credit for worthy borrowers. Ensure timely credit and transaction approvals for delegation under self. Follow up with seniors for credit / transaction approvals. Managing loan portfolio with respect to credit rating/quality. Identify de risk account / AL accounts. Monitoring of Team TAT and Productivity. Ensuring adherence to the credit policy and process. Review of Delinquency Review exceptions and approval for knocking. Respond on the Hindsight and Internal audit observations. Conduct monthly Regional Council Meetings with all the stakeholders. Strategic Managerial Responsibilities: Discussion of observations with Seniors ZCH/ National Credit Manager and Chief Credit Officer • Assessment of Credit Proposal / Case for his respective location / region • Presentation of key observations to Senior Management on periodic basis • Managing a team & drive the results/ goals set for self & Team. Core Responsibilities: Assessment of Credit proposal, Review cases as per credit Policy Parameters, Documentation check, analysis of observations for necessary correction in credit appraisal • Preparing CAM / Report which highlights the quality of information, which helps the decisioning of cases are senior level. • Monitoring of delinquency, exceptions, portfolio movement. • Maintaining data as required by the Senior Management People Management: Active participation in process re-engineering related to product / process • Collaborate with business, OSD & Policy team for any change in the process/policy. • Self-driven, goal oriented & dynamic in nature.

Designation : - Branch Sales Manager - Home Loan • Manage sales of home loan products (DSA or DST ) • Source and develop new business through the open market • Ensure compliance with all audit and regulatory requirements Required Candidate profile • Graduation Must • Must have 6 Months of experience in Loan Sales (Home Loan / LAP Prefer.) • Good Communication skills • Age : 21 to 32 Years • Call / WhatsApp : 9099110367 HR Srushti Perks and benefits Incentive + PF + Mobile with Several

Walk-in Drive for "Sales Manager, PL" role in TN Krishnagiri location on 16th May 2025 . Interested one can direct walk-in on below mentioned venue SMFG India Credit @ Krishnagiri branch. Role & responsibilities 1.Business Development through channels (DSAs). 2.Identifying and maintaining good relation with channels to increase personal loans / business loans business. 3.Identification, recruitment and training of channels. 4.Ensuring timely payout to channels. Preferred candidate profile 1. Handled channels before. 2. Understanding of Personal loans /Business loans. 3. Knowledge of local market 4. Candidates having experience in Banking / NBFCs are preferred. Perks and benefits Salary is not constrain for right candidate. Interested one can hit your resume to yuvaraja.k@smfgindia.com and walk-in directly to below address on 16th May 2025 SMFG India Credit Company 1st Floor, Vasavi Complex, Plot No:14, Rajaji Nagar, Rayakottai Road, Krishnagiri - 635001

Walk-in Drive for "Sales Manager, PL" role in TN Erode location on 14th May 2025 . Interested one can direct walk-in on below mentioned venue SMFG India Credit @ Erode branch. Role & responsibilities 1.Business Development through channels (DSAs). 2.Identifying and maintaining good relation with channels to increase personal loans / business loans business. 3.Identification, recruitment and training of channels. 4.Ensuring timely payout to channels. Preferred candidate profile 1. Handled channels before. 2. Understanding of Personal loans /Business loans. 3. Knowledge of local market 4. Candidates having experience in Banking / NBFCs are preferred. Perks and benefits Salary is not constrain for right candidate. Interested one can hit your resume to yuvaraja.k@smfgindia.com and walk-in directly to below address on 14th May 2025 SMFG India Credit Company 1st floor, Appaji Arcade, No: 42/9, Erode Perundurai Main Road, Thindal , Erode - 638012

The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms & process requirements which have been communicated as a part of COC/ agreement during empanelment. Ensure 100% allocation of the portfolio allocated for field coverage & payment follow up Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies Field workforce has to be DRA Certified as per regulatory norms All resources managing YBL portfolio have to have valid YBL ID cards & receipt books issued All payments collected on field to be deposited/ applied within the TAT Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved Timely submission of used receipts & ensuring payment application within the approved TAT. Receipt reconciliation to be done within the approved cut off date Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated Communication on pickups for accounts where pickups have been generated Ensure vendor payouts are timely raised & commission is subsequently paid to vendors Agency to operate within the regulatory framework with 100% compliance of regulatory norms Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts. Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank. Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate Ensure regular exchange with agency proprietor on key deliverables & process norms on any variance/ process gap Ensure quality resources are hired & deployed by agency proprietor on YBL portfolio Ensure regular agency visits & review with field team Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) All communication to the agencies to be sent only on registered email id Ensure all customer interactions are updated in DCR for future reference Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction Timely closure of receipt reconciliation & providing confirmation on data destruction