UK/EU Delivery Lead

Job Title:

Location:

Role Overview:

Client-Facing Delivery Manager

Key Responsibilities:

Client Communication & Escalation Handling

• Serve as the

  primary point of contact

  for clients regarding delivery and resource fulfillment.
• Communicate with confidence and clarity to

  instill client trust

  .
• Proactively

  manage client expectations

  , handle concerns, and step in during escalations with poise and professionalism.
• Ensure timely updates, follow-ups, and reporting on deliverables.
  

Requirement Gathering & Understanding

• Participate in client discussions to

  understand technical and functional needs

  .
• Translate complex client requirements into actionable points for internal teams.
  
• Clarify ambiguities up front to avoid miscommunication downstream.
  

Internal Coordination with Recruiters & Teams

• Work closely with the

  tech recruitment team

  to ensure they clearly understand the job requirements.
• Provide comprehensive role briefings and

  ensure alignment between client needs and sourcing strategies

  .
• Review and validate candidate profiles before submission to clients.
  

Team Allocation & Delivery Planning

• Assign the right resources to the right projects based on skillset, availability, and client expectations.
  
• Continuously

  track resource utilization and adjust allocations

  as needed to maintain delivery quality.

Onboarding & Delivery Readiness

• Ensure selected candidates are

  smoothly onboarded

  , with minimal risk of last-minute backouts.
• Collaborate with recruiters and client-side teams to complete all onboarding formalities in time.
  
• Prepare and maintain and onboarding checklists.

Required Skills & Qualifications:

• 5+ years of experience in

  client delivery, technical staffing, or IT services

  .
• Excellent

  verbal and written communication skills

  must be confident in direct client conversations.
• Strong understanding of

  technical roles, skills, and requirements

  (especially in IT).
• Experience coordinating with

  recruitment and technical teams

  .
• Proven ability to manage

  multiple accounts and stakeholders

  simultaneously.
• Proactive attitude with a strong sense of ownership and accountability.
  

Nice to Have:

• Experience handling

  mid to large enterprise clients

  .
• Exposure to

  contract staffing, RPO, or managed services models

  .
• Prior experience using

  ATS/CRM tools

  and managing pipelines.

What We Offer:

• Opportunity to work with

  top-tier clients

  and cutting-edge technologies.
• A collaborative, performance-driven culture.
  
• Growth opportunities into

  senior delivery or client partner roles

  .