Uk International voices process

Tech Mahindra Limited

0 years

2 - 3 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

voice modulation accent neutralization customer service active listening call handling script adherence data entry language proficiency problem solving time management

Work Mode

On-site

Job Type

Full Time

Job Description

Description

This role is for freshers/entry-level candidates looking to start their career in international voice processes. As a member of our team, you will engage with customers from the UK, providing top-notch support and solutions to their inquiries.

Responsibilities

Handle international customer queries via voice communication.
Provide accurate information and solutions to customer issues.
Maintain a high level of professionalism and customer service standards.
Collaborate with team members to improve processes and customer satisfaction.
Document customer interactions and feedback accurately.
Participate in training and development programs to enhance skills.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong listening skills and empathy towards customers.
Ability to work in a fast-paced environment.
Basic computer literacy and familiarity with CRM software.
Good problem-solving skills and attention to detail.
Ability to work in flexible shifts, including night shifts if required.

Contact - Swati Singh8691061171

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