UI/UX Designer - ServiceNow

Company Description

Responsibilities

• Design and optimize conversational interfaces for ServiceNow Virtual Agent, ensuring consistency across Web, Mobile, MS Teams, and Slack.
• Build and maintain Figma files, reusable components, and design systems to ensure scalable and consistent UI patterns.
• Collaborate with product managers, developers, and business stakeholders to gather requirements and translate them into detailed FRS (Functional Requirement Specifications) and wireframes.
• Develop visualizations, user flows, and high-fidelity prototypes using tools such as Figma, Adobe XD, or Sketch.
• Customize and implement ServiceNow Virtual Agent widgets and UI components using HTML, CSS, JavaScript, and AngularJS within the Service Portal framework.
• Conduct user research, perform usability testing, and refine designs based on feedback and analytics.
• Ensure the accessibility, responsiveness, and performance of UI designs across all supported platforms.
• Maintain up-to-date design documentation, adhering to ServiceNow UX guidelines and Cloudologic branding standards.
• Work closely with Agile/Scrum teams to deliver high-quality UI/UX components in a collaborative and iterative Skills & Experience :
• 79 years of experience in UI/UX design for enterprise-level applications.
• Minimum 2 years of hands-on experience with ServiceNow, specifically Virtual Agent and Service Portal customization.
• Proficiency in HTML5, CSS3, JavaScript, and AngularJS.
• Expertise in Figma for designing and maintaining scalable component libraries and mockups.
• Experience designing chatbot interfaces and working knowledge of conversational UX best practices.
• Strong understanding of accessibility standards, responsive design, and UX principles.
• Proven ability to convert business needs into comprehensive FRS documentation and UI design Qualifications :
• Familiarity with NLU (Natural Language Understanding) concepts and conversational AI design.
• Experience with ServiceNow Flow Designer, NLU Studio, and Virtual Agent Designer.
• Working knowledge of ServiceNow UI policies, UI scripts, and custom widget development.
• Exposure to multichannel chatbot deployments, including MS Teams, Slack, and mobile platforms.
• Experience in Agile/Scrum environments with strong collaboration and communication skills.