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Believe Digital
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TuneCore - Content Quality Administrator

TuneCore - Content Quality Administrator

Believe Digital

1 - 3 years

2 - 5 Lacs

Mumbai

Posted:15 hours ago| Platform:

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Skills Required

operations management team management administration back office operations back office customer service banking operations sales customer support branch operations operations quality management production planning customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

As part of Believes Content Operations division, TuneCore Service is seeking a dedicated

Content Quality Administrator

to join our Central Operations team in India.

This is a fixed-term contract for one year

. The role involves working closely with our international content team to ensure the quality and accuracy of music content on TuneCore, focusing on both local and global releases.

Key Responsibilities:

Review every music release submitted by artists, including metadata, cover thumbnails, and other content, ensuring compliance with store guidelines.
Coordinate effectively with the Believe and TuneCore central teams to validate releases and ensure smooth processing.
Provide timely customer support to clients within TuneCore, offering relevant solutions in accordance with SLA requirements.
Investigate instances of rejected releases or unsatisfactory activity, and report findings to management.

Qualifications

Bachelors Degree.
Keen interest in the music industry, digital music platforms, and new technologies.
Minimum of 2-3 years experience working with Zendesk.
Excellent communication skills (both written and spoken) are mandatory.
Proven experience in customer support and reporting.
Proactive attitude with a desire to improve processes and tools.
Highly organized, reliable, and capable of working independently.
Motivated, curious, and able to prioritize tasks effectively.
Strong team spirit and collaboration skills.
Proficient in Microsoft Office.
Extensive knowledge of US and international music markets, or a willingness to stay updated.

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