Travel & Expense

You will be responsible for providing operational support for the firm's travel, expense, corporate card, and physical records operations. Your main focus will be on managing daily workflow, administering T&E software, and handling special projects within the Global Corporate Service department. In terms of operational support for travel, you will be resolving requests and issues related to travel, corporate cards, expenses, reporting, user access, and workflow updates using the in-house automated service delivery system (SNOW). You will also monitor expense report preparation/submission to ensure compliance with firm policy, lead support for new technology enhancements or changes in Concur, and maintain vendor relations for travel-related services. Additionally, you will oversee the annual hotel RFP program, support workflow requests for non-commercial flight usage, and update relevant training material on the intranet. For operational support of physical records, you will act as a point of contact for physical records requests using Zasio, BXs records management software. You will ensure that physical records request/fulfillment processes align with firm policies, provide assistance for physical records requests in international offices, and schedule training for end users globally. Moreover, you will implement changes to the firm's retention and destruction policies and migrate records requests/queries to Service Now for tracking and reporting purposes. To qualify for this role, you should have at least 3-5 years of professional experience, preferably in the travel or hospitality industry. Strong technological systems skills, a proactive work ethic, attention to detail, and the ability to work independently are essential. Excellent communication, time management, and relationship-building skills are required, along with familiarity with various service-specific systems such as Concur, Coupa, and Zasio. Proficiency in Microsoft Office tools is also necessary, with prior experience in Service Now or similar workflow systems considered a plus.,