Travel Desk Specialist

Job Description

1. JOB PURPOSE The role would be responsible for day-to-day functioning of Travel Desk for APG Mumbai Office. The candidate will be responsible for the overall Travel Function (International & Domestic) including Visas, Air, Rail and Road Travel, Hotel Bookings, Safety Coverage on ISOS / Anvil, Travel Insurance, Maintaining of MIS for Travel, coordinating with inbound Expat travelers and ensuring their safety and other requirements are well handles. Coordinating with Travel Agency for outbound travelers and to ensure timely support for all of their travel requirements. The role will report into Asst. Manager – Facility Management. This is a six-day week job (Monday to Saturday) 2. PRINCIPAL ACCOUNTABILITIES Accountabilities Major Activities Travel Desk Ensure all request are received from Travel Portal and processed immediately. Ensure proactive and positive support from vendor agency. Ensure job completion as per approved Work Instruction and improving work instruction whenever there are any changes to the work process. Maintain a list of Outbound and Inbound traveler’s and provide them required support. Sharing of updated list with stakeholders. Tracking of airport pick up, hotel booking and overall safety of Expat travelers to India. Sourcing of Accommodation close to office for long stay Expats. Ticket & Hotel Booking Air, Rail and Road ticket to be booked as required for travel. Keeping list of hotels which are HSSE approved and updating the same at regular intervals. Assistance with Hotel Bookings at various National / International locations. Maintain MIS for all ticket and hotel bookings. Ensuring Travel Insurance is provided to all outbound travellers. Visas To be point of contact for Visa requirements (agencies available for guidance). To keep updated on fortnightly basis the Visa Requirement folder on Travel Portal. Information to be sourced from Travel Agency. To understand if employee is travelling for Business or Work and provide the correct visa. To keep a track of visas provided and clear invoices on timely basis Other requirements like ISOS / Anvil Safety Coverage, MIS etc. Ensure that all travelers are covered under ISOS / Anvil for their safety. In case auto capture does not function then use of manual mode to be ensured. Keeping an update MIS and holding discussion with reporting manager atleast once a month. Tracking and Issue of Corporate Credit Card for all travelers who require this facility. Activation / Deactivation of Access Cards and checking and clearing payments. Checking, ratifying and processing weekly invoices and ensuring timely payments. 3. SKILLS AND KNOWLEDGE Educational Qualifications & other requirements Graduate with IATA certification Solution oriented – should be able to come with quick solutions for various travel related issues. Soft Spoken with clear conversation skills. Should be well versed in use of computer with knowledge of Word and Excel. Dynamic personality and go getter. Should be self-motivated and physically fit. Fluent in English, Marathi and Hindi This is a six day working week job hence candidate will have to work from office from Monday to Saturday every week. Relevant and total years of Experience Minimum 3-5 years of experience with a Travel Agency or handling of multiple travels for corporate.