Travel Customer Support Executive

About The Role

Key Responsibilities

• Handle inbound calls, emails, and chat support related to travel bookings and services.
• Assist customers with itinerary details, booking modifications, cancellations, refunds, and travel documentation.
• Provide information on travel destinations, visa processes, travel insurance, and package inclusions.
• Coordinate with operations and vendor teams to resolve customer issues promptly.
• Manage post-sales support, including flight reschedules, hotel amendments, and emergency travel assistance.
• Maintain accurate customer records and track interactions using CRM tools.
• Upsell relevant travel services such as insurance, upgrades, and add-ons where applicable.
• Ensure customer satisfaction by providing timely and effective resolutions.
• Handle complaints with patience, empathy, and efficiency.
  

Requirements

• Bachelor’s degree or equivalent qualification.
• 1–3 years of experience in customer support, preferably in the travel/tourism industry.
• Strong communication skills in English (spoken and written); additional language skills are a plus.
• Knowledge of travel booking systems (e.g., Amadeus, Galileo, Sabre) is an advantage.
• Ability to multitask, prioritize, and manage time efficiently.
• Good problem-solving and conflict-resolution skills.
• Flexible to work in rotational shifts, including weekends and holidays if required.