Travel Customer Support Executive

Job Title: Customer Support Executive – Travel Services

Company: Cheap Flying Fares
Location: Mohali, Sector 75
Employment Type: Full-Time
Shifts: Rotational (24×7 Operations) with Rotational Week Offs

About the Company

Cheap Flying Fares is a trusted name in the travel industry, known for offering affordable flight fares and personalized travel solutions. Based in Mohali, Sector 75, we are committed to providing travelers with exceptional service, ensuring a smooth and enjoyable booking experience every time.

Our team works around the clock to assist customers with flight bookings, cancellations, changes, and travel inquiries—delivering outstanding support and value.

Job Summary

We’re looking for dedicated and customer-oriented Customer Support Executives to join our growing team. In this role, you will handle customer inquiries via calls, chats, and emails, helping travelers with bookings, itinerary changes, and general support. You’ll be an integral part of ensuring customer satisfaction and enhancing our service quality.

Key Responsibilities

• Handle incoming calls, chats, and emails related to flight bookings, modifications, and cancellations.
• Provide accurate and timely information regarding flight options, fares, and travel policies.
• Resolve customer issues with empathy, professionalism, and attention to detail.
• Coordinate with internal teams to ensure smooth issue resolution.
• Maintain detailed records of customer interactions and feedback.
• Work in a rotational shift environment to support 24×7 operations.

Requirements

• Minimum 6 months–2 years of experience in customer service or support (travel industry experience preferred).
• Excellent communication skills (verbal and written).
• Strong problem-solving and multitasking abilities.
• Basic computer proficiency and comfort with CRM or booking tools.
• Positive attitude and willingness to work in a fast-paced, customer-focused environment.
• Flexibility to work rotational shifts and rotational week offs.

Perks & Benefits

• Cab facility provided for pickup and drop.
• Meal facility available on-site.
• Competitive salary with incentives based on performance.
• Friendly, growth-oriented work environment.

How to Apply

Send your updated resume to hr@cheapflyingfares.com with the subject line: “Application for Customer Support Executive – Cheap Flying Fares.”

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Food provided
• Paid sick time

Work Location: In person