Travel Consultant/Sr. Travel Consultant

Job Description

Greetings from ATPI Group!!! We are looking for a candidates with good knowledge in ticketing, ticket issue, reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR creation, fresh bookings, reservations, etc. Position: Travel Consultant/Sr. Travel Consultant Experience: 1 to 15 years Qualification: HSC/Graduation/Post-Graduation Location: Nahur(WFO) Shift: Full Night Shifts (2 rotational week off) Job description: Ensures service delivery and customer satisfaction Proficient in all aspects of domestic and international travel includes air, car, hotel and rail. Process all reservations on behalf of client accounts air, land and other ancillary services Includes all reservation elements including seat assignments and special requests Provides advice and consultation to clients for international documentation Follows best practices for booking and issuing tickets Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications Ensures data quality standards are met including reporting elements and traveler profile information. Balance efficiency and effectiveness Works efficiently to provide prompt service and to meet productivity standards Responsible for managing incoming calls and emails within service level expectations Ensure tickets and informational requests are provided in a timely manner Maintains queues and follow-up on client requests Helps team members with overflow work and tasks Maintains rapport and works professionally with suppliers, vendors and third-party companies Takes steps to avoid debit memos and errors Competencies: Excellent verbal & written communication Thorough knowledge of all existing Operations systems and Amadeus knowledge must. Self-assertive, commercial insight and effective time management Ability to work creatively and analytically. Proficient in MS Office with good Excel knowledge. Qualification & Experience Graduate/ UG in any stream. IATA will be an added advantage. At least 1 year travel industry experience. Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.