Transitions Associate

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

• Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions.
• Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration.
• Interface with inbound/outbound assignees and HR as needed to assist with immigration process.
• Interface with vendors (Immigration, taxation, relocation, insurance)
• Process and allocate service provider / vendor invoices. Policy Administration:
• Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queries Alert Supervisor of any policy deviations in expense claims and take initial follow up actions.
• Distribute informational arrival/departure packs to inbound and outbound assignees.
• Monitor Cross Border regulations and update documentation following any change in these factors. Work with leads to accommodate the necessary change in the process/ system etc
• Provide advice and support to local HR and GU leads on permanent transfer options, in conjunction with Global Mobility Specialist, or Country Lead. Provide inputs to prepare costing for the appropriate option. Responsibilities:- 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare ‘minutes of meeting’. 5. Ensure LWI’s are followed and updated regularly and train the team members on process updates. 6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. What are we looking for? 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed. 13. Enrich team members with a clear sense of direction and understanding of each others responsibilities. 14. To be available on the floor through the day to resolve process related issues. 15. Participate in Team building activities. Skilled in MS Office, Focus on details, Decision making ability, Analytical skills, Communication, Email Writing. Experienced in Customer Service skills, HRT / GM Systems, HR Operations. Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts