Transcom hiring Customer support For Hotel Booking Process

THR Consultants

0 - 4 years

3 - 15 Lacs

Jaipur Rajasthan India

Posted:19 hours ago| Platform: Foundit logo

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Skills Required

Customer Service Problem Solving crm software Data Entry Multitasking Conflict Resolution

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients.

Job Overview:

Customer Service Associate Hotel Bookings (US Travel Process)

Key Responsibility Areas (KRA):

Handling inbound and outbound calls related to hotel bookings and customer inquiries.
Assisting customers with reservations, modifications, and cancellations.
Providing exceptional customer service and maintaining professionalism at all times.
Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
Adhering to process guidelines and achieving assigned performance targets.
Maintaining accurate records of customer interactions and transactions.

Additional Information:

Salary:
35,000 CTC + Upto 8,000 Incentives
Work Schedule:
5.5 Days Working (Rotational Shifts & Offs)
Cab Facility:
180 per night shift for male employees & one-sided cabs for females during odd hours
Eligibility:
Any Graduate/Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience

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