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Niva Bupa is hiring For Customer Support Executive

Niva Bupa is hiring For Customer Support Executive

THR Consultants

0 - 3 years

3 - 15 Lacs

Noida Uttar Pradesh India

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

Customer Service Problem Solving crm software Data Entry Conflict Resolution Communication Skills Technical Support

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

As a Customer Support Associate at Niva Bupa, you will be the voice of our company, providing exceptional service to our valued customers. Your primary responsibilities will involve handling inbound and outbound calls, addressing inquiries, and cross-selling our products and services.

Languages Required: Fluency in English, and Hindi

Key Responsibilities:

Handle inbound and outbound calls professionally, ensuring superior customer experience
Respond to customer inquiries, concerns, and complaints regarding our health insurance products and services
Cross-sell and promote relevant products and services to existing customers
Maintain accurate and up-to-date customer records in the CRM system
Collaborate with internal teams to resolve complex issues and escalate cases when necessary
Adhere to company policies, procedures, and regulatory guidelines

Key Requirements:

Min. 06 Months of Experience in a customer support role is Mandatory
Excellent verbal and written communication skills in English
Ability to handle a high volume of calls while maintaining composure and professionalism
Strong active listening and problem-solving skills
Willingness to work in rotational shifts, including evening and weekend hours
Basic computer proficiency and typing skills
Positive attitude and commitment to providing outstanding customer service

Education and Experience:

Graduate or Postgraduate degree from a recognized university
Prior experience in a customer-facing role is must

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