Product Support Engineer - 1 / 2 | Impetus

Fynd

2 - 4 years

5 - 10 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Data Analysis Business Process Mapping

Work Mode

On-site

Job Type

Full Time

Job Description

What will you do at Fynd

Supporting the adoption team during setup, maintenance, and troubleshooting processes.
Analyzing existing systems operations and developing preventative maintenance strategies.
Identifying potential problems and notifying the relevant stakeholders in a timely manner.
Excellent communication skills, both verbal and written, with the ability to convey technical concepts in aclear and understandable manner.
Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues.
Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment.
Attention to detail and accuracy in documenting user interactions and resolutions.
Ability to work independently as well as collaboratively in a team-oriented setting.
Work closely with business in managing day to day issues, and resolve user queries.
Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management.
High availability for fast response to customers.
Ability to join the dots around multiple events occurring concurrently and spot patterns.
Technology experienceof retail industry products or custom solutions(retail fashion & lifestyle, both physical and digital commerce channels)
Experience in SAAS B2B software companies - an advantage.

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