Training Manager

Job Summary:

Learning Experience Manager

Roles & Responsibilities:

• Lead the

  design, development, and implementation

  of campaign-specific and site-wide training programs for Team Leaders (TLs) and Teammates (TMs).
• Collaborate closely with

  Operations

  to ensure training initiatives support performance metrics and business outcomes.
• Act as a

  pioneer

  in developing innovative, technical, and engaging training content tailored to each campaign's needs.
• Create and maintain detailed

  curriculum

  , training materials, and evaluation tools across multiple training levelsfrom onboarding to leadership development.
• Serve as a

  subject matter expert (SME)

  and resource for all training-related inquiries and support.
• Ensure all training materials align with both

  TaskUs global standards

  and client-specific requirements.
• Develop and execute

  TL and TM development programs

  , with a focus on continuous improvement and upskilling.
• Assess training needs through close collaboration with department heads and campaign managers.
• Publish and maintain a

  year-long training calendar

  with clearly defined quarterly goals and initiatives.
• Plan and oversee training policies, quality standards, testing tools, and learning methodologies.
• Evaluate and refine training effectiveness through performance data, feedback, and post-training assessments.
• Act as a key liaison with global counterparts and internal stakeholders including the

  Operations Director and Managers

  .

Qualifications & Requirements:

• Bachelor's Degree in any field (required).
• Minimum of

  5 years of experience

  in a training managerial or supervisory capacity.
• Proven expertise in

  instructional design

  , team development, and employee onboarding programs.
• Strong

  presentation, facilitation, and communication

  skills (both verbal and written).
• Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.
• High attention to detail, strategic thinking, and adaptability to evolving training needs.
• Proficiency in

  Google Workspace

  and

  Microsoft Office

  tools.
• Strong interpersonal skills and the ability to collaborate across multiple departments and stakeholders.

Preferred Traits:

• A proactive, hands-on leader with a passion for training and people development.
• Creative and tech-savvy in designing interactive and engaging training content.
• Motivated by innovation and continuous improvement.
• Confident in navigating multicultural, cross-functional teams.