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Stellar Talent Hr Consultancy Chennai
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Training Manager Jewellery Retail

Training Manager Jewellery Retail

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Stellar Talent Hr Consultancy Chennai

5 - 8 years

18 - 22 Lacs

bengaluru mumbai (all areas)

Posted:3 weeks ago| Platform:

Apply

Skills Required

process training coaching retail training product training behavioural training store operation training regional training stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Training Manager

About the Client

Key Responsibilities

Execute retail training programs across the region for jewelry stores.
Conduct Induction & Onboarding training for new employees and new store launches.
Coach and mentor retail staff to enhance product knowledge, store processes, and customer service.
Ensure completion of behavioural, product, and process training programs within timelines.
Manage LMS (Knowledge Portal) and monitor learning completion for store teams.
Organize learning events and certification programs for regional teams.
Provide support during peak sales events (Akshaya Tritiya, Dhanteras, etc.).
Conduct customer service model role-plays and follow-up coaching.
Review and report training insights to RBM/ABM on a monthly basis.
Coordinate with retail operations, merchandising, customer experience, and content development teams.
Support new store readiness and handhold teams during store openings.
Maintain compliance through Mystery Audit improvements, LMS tracking, and knowledge checks.

Candidate Requirements:

Customer-centric and passionate about luxury retail.
Strong communicator with convincing skills.
Ability to build relationships across store and regional teams.
Result-oriented with the ability to work in ambiguous environments.
Good team player with strong collaboration skills.
Experience in jewellery retail training is highly preferred.

Apply Here:

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Training Manager Jewellery Retail