Training Manager

Role Overview: You will be responsible for leading the creation and delivery of innovative Learning & Development strategies to enhance organizational capability and foster a culture of continuous learning. Your role will involve equipping employees with the skills, knowledge, and mindset necessary to achieve business excellence and brand objectives. Key Responsibilities: - Drive Operational Excellence: - Design and implement Training Needs Analysis to identify skill gaps and areas for improvement. - Develop annual and monthly training plans to enhance operational efficiency and service quality. - Define training objectives focused on achieving organizational growth and delivering high-quality service. - Plan and deliver effective training programs using a diverse range of instructional methods tailored to meet varying learner needs. - Applied Learning: - Design and implement learning programs focusing on practical, hands-on experience for employees to apply new skills to their roles. - Facilitate interactive training sessions using real-world scenarios and simulations to enhance problem-solving skills. - Evaluate applied learning outcomes through regular audits to ensure tangible performance improvements. - People Management: - Assist in recruitment and selection to hire employees aligning with company values and operational needs. - Provide guidance and mentorship to trainers and employees to help achieve career development goals. - Manage employee relations, including coaching, counseling, and disciplinary actions in collaboration with HR. - Business and Financial Acumen: - Prepare and manage the annual training budget to ensure optimal resource utilization while maintaining program effectiveness. - Align training initiatives with organizational objectives and key performance indicators (KPIs) to contribute to business growth. - Monitor and analyze training outcomes through data-driven methods to evaluate effectiveness and return on investment. - Leadership: - Exemplify role model behavior with professionalism and integrity, focusing on continuous learning. - Drive innovation in learning and development, encouraging the team to explore new methodologies and technologies. - Foster cross-departmental collaboration to ensure training initiatives address business needs. - Compliance & Risk Management: - Ensure all training programs adhere to statutory and regulatory requirements. - Conduct periodic L&D process audits to maintain data accuracy, content quality, and compliance standards. - Maintain training documentation and ensure timely reporting of mandatory training completions. Qualification Required: - Bachelor's degree in Human Resources, Business Administration, or related field. - Proven experience in designing and delivering training programs in a corporate setting. - Strong knowledge of compliance training requirements and industry best practices. - Excellent communication, organizational, and leadership skills. (Note: No additional details about the company were provided in the job description.),