Experience: 4-5 years in housing finance company or banking (experience in housing finance company preferred) Job Summary: We are seeking an experienced and dedicated Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in housing finance or banking, with a preference for those with experience in housing finance companies. The Customer Service Manager will be responsible for ensuring exceptional customer service, managing customer service representatives, and implementing strategies to improve customer satisfaction. Key Responsibilities: Manage customer service compliance to ensure adherence to regulatory standards and company policies. Develop and implement customer service policies and procedures. Handle escalated customer inquiries and complaints in a professional and timely manner. Monitor and analyze customer service metrics to identify areas for improvement. Train and mentor customer service representatives to enhance their skills and performance. Collaborate with other departments to ensure a seamless customer experience. Stay updated on industry trends and best practices in customer service. Qualifications & Skills: Bachelor's degree in Business Administration, Finance, or a related field. 4-5 years of experience in customer service management within the housing finance or banking industry. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Proficiency in customer service software and tools. Knowledge of MS Excel, Word, and PowerPoint to showcase or analyze customer complaints and queries.

Company Description Vridhi Finserv Home Finance Limited is a tech-enabled housing finance company based in Bangalore, Karnataka. The company has seasoned promoters and a founding team with extensive experience in the Banking and Financial services domain. Role Description This is a full-time on-site Sales Officer role located in Vijayawada at Vridhi Home Finance. The Sales Officer will be responsible for customer service, lead generation, communication, sales operations, and channel sales on a day-to-day basis. Qualifications Customer Service and Communication skills Lead Generation and Sales Operations skills Experience in Channel Sales Strong interpersonal and negotiation skills Ability to work in a fast-paced environment Knowledge of the finance industry is a plus Bachelor's degree in Business Administration or related field Show more Show less

Company Description Vridhi Finserv Home Finance Limited is a housing finance company based in Bangalore, Karnataka. The company is known for its "Tech-enabled Brick and Mortar" approach and was incorporated as a public limited company. Vridhi has a seasoned team with over 75 years of combined mortgage experience in the Banking and Financial services domain. Role Description This is a full-time Sales Manager role at Vridhi Home Finance located in Jaipur. The Sales Manager will be responsible for managing a team of sales representatives, developing sales strategies, maintaining customer relationships, and achieving revenue goals through effective sales techniques. Qualifications Sales Management, Sales Strategy, and Customer Relationship Management skills Ability to lead and motivate a sales team Excellent communication and negotiation skills Experience in the mortgage or financial services industry Bachelor's degree in Business Administration or related field Proven track record of meeting and exceeding sales targets Knowledge of financial products and services Show more Show less

Payroll processing & adherence to timelines. Preparation of CTC reports Time attendance & Leave Management. Work closely with HRIS implementation and development teams. Exit processes & FNF settlements.

Developing & implementing program plans, timelines, & budgets.Overseeing multiple related projects, ensuring they are aligned & interdependent.Tracking program progress, identifying areas for improvement, and reporting on key performance indicators.

Manage and maintain records related to ESI, PF, PT, and LWF, ensuring timely and accurate submissions. Prepare and submit monthly statutory returns, liaising with relevant authorities and stakeholders as needed. Required Candidate profile Statutory Compliances, Licensing, Monthly Statutory Returns, ESI PF PT LWF, Social compliance audit, Labour Law and regulations, HR Audit, Industrials relationship

Manage entire hiring process. Manage a team of recruiters & provide coaching & guidance to junior-level recruiting staff. Maintain database of candidate records, including active and passive prospects, hired and fired employees, & other designations.

Selling and managing home loans, typically focusing on acquiring customers and ensuring smooth loan processing. Responsibilities include lead generation, client interaction, loan product education, application processing, and achieving sales targets.

What You'll Do Strategize, plan, and manage all legal actions for loan recovery, including those under the SARFAESI Act, Negotiable Instruments (NI) Act, Arbitration and Conciliation Act, Civil Procedure Code, and other applicable laws related to debt recovery. Represent the company effectively in various courts, tribunals, and legal forums. Coordinate and collaborate closely with empaneled advocates across different regions, providing clear instructions and monitoring their performance. Draft, review, and finalize a variety of legal documents, including demand notices, replies to legal communications, plaints, petitions, affidavits, and other recovery-related documents, ensuring high accuracy and legal compliance. Critically evaluate high-risk accounts and non-performing assets (NPAs) to recommend and implement appropriate and effective legal strategies for maximum recovery. Maintain a comprehensive Legal Case Management Information System (MIS). Accurately track the progress of all legal cases, monitor key milestones, and prepare regular, detailed reports on region-wise legal performance and recovery outcomes for senior management. What You'll Bring LLB or equivalent law degree from a reputed institution. Strong and demonstrable command over the SARFAESI Act, Negotiable Instruments Act, Arbitration and Conciliation Act, and relevant Civil and Criminal procedures pertaining to debt recovery. Exceptional communication and interpersonal skills, with the ability to articulate complex legal strategies and concepts clearly and concisely to non-legal stakeholders. Excellent judgment and decision-making capabilities to prioritize cases effectively, allocate legal resources efficiently, and make strategic calls in high-stakes situations. A high level of organizational skills, with the proven ability to manage multiple legal cases concurrently, meticulously track details, and meet stringent deadlines. A proactive and analytical aptitude for problem-solving, enabling you to anticipate potential legal challenges, identify risks, and recommend innovative and practical solutions (ref:iimjobs.com)

Company Description Vridhi Finserv Home Finance Limited, headquartered in Bangalore, Karnataka, is a "Tech-enabled Brick and Mortar" housing finance company. Founded by seasoned promoters and a founding team in the Banking and Financial services domain with over 75 years of combined mortgage experience, Vridhi is dedicated to providing innovative, tech-driven financial solutions to enhance customer experiences. Role Description This is a full-time, on-site role for a Branch Manager located in Hyderabad. The Branch Manager will be responsible for overseeing daily operations, managing staff, achieving branch targets, and ensuring exceptional customer service. Key tasks include monitoring sales activities, handling customer inquiries, maintaining compliance with regulatory requirements, and implementing branch policies and procedures to drive growth and profitability. Qualifications Leadership and team management skills Experience in sales, customer service, and achieving targets Knowledge of banking and financial services, particularly in home finance Strong communication, problem-solving, and decision-making abilities Understanding of compliance and regulatory requirements Experience in a managerial role within the financial sector is a plus

Company Description Vridhi Finserv Home Finance Limited is a tech-enabled, brick-and-mortar housing finance company incorporated as a public limited company under the Companies Act, 2013, headquartered in Bangalore, Karnataka. The company has been founded by seasoned promoters and a founding team with over 75 years of combined mortgage experience in the Banking and Financial services domain. Role Description This is a full-time on-site role for a Branch Manager at Vridhi Home Finance, located in Jalor. The Branch Manager will be responsible for overseeing daily branch operations, managing branch staff, ensuring customer satisfaction, and achieving branch targets. Additional responsibilities include developing and implementing strategies to improve branch performance, analyzing financial reports, managing budgets, and ensuring compliance with all regulatory requirements. Qualifications Experience in branch management, financial analysis, and budgeting Strong leadership, team management, and interpersonal skills Excellent customer service, problem-solving, and decision-making abilities Knowledge of regulatory requirements and compliance in the banking and financial services sector Good communication and organizational skills Ability to work independently and manage multiple tasks effectively Experience in the housing finance industry is a plus Bachelor’s degree in Finance, Business Administration, or related field

You will be joining Vridhi Finserv Home Finance Limited as a Branch Manager at the Jalor location. Your role will involve overseeing the daily operations of the branch, managing the branch staff, ensuring high levels of customer satisfaction, and meeting branch targets. As the Branch Manager, you will be responsible for developing and implementing strategies to enhance branch performance, analyzing financial reports, managing budgets, and ensuring compliance with regulatory requirements in the banking and financial services sector. To excel in this role, you should have prior experience in branch management, financial analysis, and budgeting. Strong leadership skills, effective team management, and excellent interpersonal abilities are essential. You must possess exceptional customer service skills, problem-solving capabilities, and sound decision-making skills. Knowledge of regulatory requirements and compliance standards in the industry is crucial. Good communication and organizational skills are necessary for this position, along with the ability to work independently and efficiently handle multiple tasks. Having experience in the housing finance industry would be advantageous. A bachelor's degree in Finance, Business Administration, or a related field is required for this role. If you are looking for a challenging opportunity to lead and drive the success of a branch in the housing finance sector, this role at Vridhi Finserv Home Finance Limited could be the perfect match for you.,

Relevant experience in legal handling of loan recovery, litigation, or financial services law. In-depth knowledge of civil, criminal, SARFAESI, Arbitration, & NI Act procedures. Required Candidate profile Proficiency in MS Excel