Training And Communications Manager

As a Communication Training Manager, you will play a crucial role in leading and managing communication skills training programs within the organization. Your responsibilities will include designing, delivering, and evaluating training sessions to enhance employees" verbal, written, and interpersonal communication abilities. Additionally, you will oversee a team of communication coaches who will provide feedback and support for project improvement. Key Responsibilities: - Develop and implement communication training modules tailored to individual learning needs. - Conduct workshops, refreshers, audits, and one-on-one coaching sessions. - Assess training needs through surveys, interviews, and performance evaluations. - Monitor and evaluate the effectiveness of training programs and provide daily reports. - Collaborate with department heads to align training with process goals. - Maintain training records, prepare progress reports, and present outcomes to leadership. - Stay updated with best practices and trends in communication and training. - Manage and report training efficacy, coaching trainers, and governing day-to-day training activities. - Undergo training for the project to identify and address gaps in the hiring and training process. Qualifications: - Bachelor's degree or equivalent. - Proven experience in training or facilitation, especially in communication and soft skills. - Strong presentation, public speaking, and interpersonal skills. - Ability to design engaging training content and materials. - Proficiency in using MS Office, Google Suite, and digital tools for training delivery (e.g., LMS, Zoom, PowerPoint). In this role, you will focus on enhancing communication skills and supporting customers who use e-signature services. Your proactive approach to communication training and coaching will contribute to the overall success of the organization.,