Training And Communications Manager

Role Overview: As a Communication Training Supervisor, your primary responsibility will be to lead and manage communication skills training programs within the organization. You will design, deliver, and evaluate training sessions aimed at enhancing employees" verbal, written, and interpersonal communication abilities. Additionally, you will oversee a team of communication coaches who will provide feedback and work towards improving project communication. Key Responsibilities: - Develop and implement communication training modules tailored to the individual learning needs. - Conduct workshops, refreshers, audits, and one-on-one coaching sessions. - Assess training needs through surveys, interviews, and performance evaluations. - Monitor and evaluate the effectiveness of training programs daily and share reports. - Collaborate with department heads to align training with process goals. - Maintain training records, prepare progress reports, and present outcomes to leadership. - Stay updated with best practices and trends in communication and training. - Manage and report training efficacy, analyze training needs, coach trainers, oversee day-to-day trainer activities, and report to stakeholders. - Undergo training for the project to identify gaps in training processes and assist in fixing hiring and training procedures. Qualifications: - Bachelor's degree or equivalent. - Proven experience in training or facilitation, preferably in communication and soft skills. - Strong presentation, public speaking, and interpersonal skills. - Ability to design engaging training content and materials. - Proficiency in using MS Office, Google Suite, and digital tools for training delivery (e.g., LMS, Zoom, PowerPoint). Additional Company Details: The role focuses on supporting customers utilizing e-signature services. Associates handle technical and non-technical issues related to signature packs through email and outbound call-backs. Proactive customer outreach via phone and Zoom sessions for complex troubleshooting is encouraged.,