Trainer

As a Trainer 2, your role involves delivering impactful training sessions to equip new hires and existing employees with the necessary skills, knowledge, and confidence to succeed. You will be facilitating learning in both classroom and practical settings, ensuring a smooth transition from training to production, and collaborating with cross-functional teams to enhance training effectiveness. Key Responsibilities: - Provide functional direction to agents, including progress monitoring, coaching, feedback, and readiness assessments. - Deliver training using effective facilitation and presentation skills, incorporating creative and accelerated learning techniques. - Prepare and present engaging training materials through various methods such as classroom instruction, hands-on demonstrations, and supporting activities. - Ensure the achievement of individual and team training performance metrics. - Partner with Operations to facilitate a seamless transition of agents from training to production, ensuring competency standards are met. - Stay updated with product knowledge by actively engaging in calls, client meetings, and side-by-side observations. - Maintain consistent communication with managers, peers, and clients to align on training goals. - Collaborate with the Instructional Design team to develop training content and materials for different delivery modes. - Evaluate the effectiveness of training programs through feedback mechanisms and recommend improvements. - Recommend curriculum modifications based on feedback and Training Needs Analysis. - Stay informed about organizational changes, product/service updates, policies, and processes to promote continuous learning culture. Qualifications Required: - Bachelor's degree in B.Pharm/M.Pharm with 2-4 years of relevant training experience. - Strong facilitation and presentation skills with knowledge of training methodologies. - Excellent communication skills, both written and verbal. - Proficiency in Microsoft Office applications. - Ability to multitask, prioritize effectively, and meet deadlines. - Self-starter with a sense of urgency, capable of performing well under pressure. - Strong attention to detail, professionalism, and relationship-building skills. - Problem-solving mindset with the ability to analyze and apply standard procedures. - Ability to work independently with moderate guidance while building domain expertise.,