Trainer

About the Company

Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.

Role/Designation

Preferred Skills

Location –

Experience-

Max CTC -

Notice Period:

Work Model:

Shifts:

Roles & Responsibilities

• POI / Mapping Experience

  is preferred
• Provide recommendations for improvement of the mapping process
• Coordinate with team members and other team leads for smooth execution of the project Drive service delivery performance
• Escalation Management
• Risk Management
• Meeting defined goals and for productivity, quality and efficiency
• Deep understanding of project domains, and people management and tools such as workflow management system
• Support Project Manager with timely inputs on project progress and team performance
• Client coordination resolving technical queries from the team for any escalations/resolutions
• Staffing, Training Need Identification & Training Effectiveness
• Project planning and delivery management
• Periodic status review meeting
• Manage and monitor performance