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Trainer (Customer Service)

1 - 4 years

1 - 4 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

inbound handling NH training Communication Skills Conflict Resolution learning curve reduction Airline Process

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Handle complex inbound processes with confidence and efficiency
  • Communicate fluently in both written and spoken English
  • Manage difficult customer scenarios and challenging situations effectively
  • Train and support new hire (NH) batches for smooth onboarding
  • Implement strategies to reduce learning curves and improve new hire performance
  • Airline process experience will be considered an added advantage

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