2.0 - 5.0 years

2 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Minimum qualification is HSC and above with a percentage of minimum 45% marks Should have at least 1 year of experience in the role being offered Final round of interview to be taken by the Client team Develop a schedule to assess training needs regularly Consult & collaborate with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials Communicate training needs + Refresher trainings based on TNI/BQM Create training strategies, initiatives, and materials Test and review created materials Maintain a database of all the training materials New Hire training

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Trainer (Customer Service) 1point1

1.0 - 4.0 years

1 - 4 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Handle complex inbound processes efficiently and effectively Demonstrate excellent written and verbal communication skills in English Manage and resolve challenging customer situations with professionalism Train and guide new hire (NH) batches for seamless process integration Implement methodologies to reduce learning curves and enhance NH delivery Airline process experience will be considered an added advantage

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Trainer (Customer Service) 1point1

1.0 - 4.0 years

1 - 4 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Handle complex inbound processes with confidence and efficiency Communicate fluently in both written and spoken English Manage difficult customer scenarios and challenging situations effectively Train and support new hire (NH) batches for smooth onboarding Implement strategies to reduce learning curves and improve new hire performance Airline process experience will be considered an added advantage

Posted 1 month ago

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