Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Quality Analyst for Outbound Sales Process Minimum Qualifications: Graduation in any stream. Minimum of 1-year experience as a Quality Analyst, including at least 6 months in an outbound sales process. Key Responsibilities: 1. Audit and Analysis: Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. 2. Reporting and Documentation: Create and maintain detailed audit dashboards and reports to track performance and compliance. Document audit findings and process improvements accurately and comprehensively. 3. Process Improvement: Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process. Collaborate with the training and operations teams to ensure process improvements are effectively communicated and implemented. 4. Performance Monitoring: Monitor and track key performance indicators (KPIs) related to quality and process excellence. Provide regular feedback to sales agents and management based on audit findings and performance analysis. 5. Client Interaction: Engage with clients to understand their quality requirements and ensure these are met consistently. Adjust quality processes and audits based on client feedback and evolving needs. 6. Continuous Improvement: Stay updated with industry best practices and incorporate them into the quality framework. Foster a culture of continuous improvement and quality excellence within the team.
Tata Capital
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