Customer Engagement professional - Wellness

Position Overview

Are you passionate about wellness, relationship building, and client success As a Customer Engagement Wellness associate, youll be the trusted face of Digit for wellness-focused clients. Your role will center around driving satisfaction, retention, and business growth through thoughtful engagement and strategic solutioning in the health insurance space.

Key Responsibilities

• Client Relationship Management: Build, strengthen, and sustain long-term relationships with clients, ensuring a high level of satisfaction and trust.
• Business Expansion: Identify and seize growth opportunities within current accounts to drive renewals, cross-sells, and upsells of wellness solutions.
• Wellness Solutions Delivery: Collaborate with internal teams to customize and implement wellness initiatives that are aligned with client needs and strategic goals.
• Client Reviews & Feedback: Conduct periodic performance reviews with clients, gather actionable feedback, and ensure continuous value delivery.
• Market Awareness: Stay updated on wellness trends, health insurance evolution, and emerging client needs to proactively address business challenges.

Requirements

Experience:

5-7 years of professional experience in healthcare, wellness, or insurance industry

Proven track record in client relationship management or customer success

Education:

Bachelors or masters degree in business administration, Healthcare Management, Marketing, or a related field

Certifications:

Not mandatory

Technology Tools:

Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)

Behavioral Traits

• Communication: Strong verbal and written communication to build trust and convey solutions clearly
• Assertiveness: Confidence in representing Digit and ensuring client accountability
• Proactiveness: Ability to anticipate client needs and deliver timely support.