Trainee Process Consultant

The role of a Trainee Process Consultant at Sagility involves contributing to the overall team performance and profitability by implementing action plans to enhance client satisfaction. As a Trainee Process Consultant, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and effectively communicating in the required language for the function/location. You should have active listening skills, a passion for learning, and the ability to comprehend process requirements well. Adherence to attendance and punctuality norms, acquiring knowledge and skills related to the process, and processing claims/developing projects/handling calls as per guidelines are essential responsibilities. Additionally, meeting assigned productivity goals, understanding and adhering to quality standards, and meeting TAT requirements are crucial for success in this role. Mandatory skills for this position include exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Proficiency in necessary technologies such as computers, software applications, and phone systems is required. You should be able to understand basic data and take appropriate action, drive individual and team efficiency through effective metric management, and coach, train, and motivate employees while evaluating their performance. Strategic leadership and development of the team towards improved performance, delegation and management of workloads and projects across functions, and problem-solving and conflict resolution skills are important aspects of this role. Preferred skills include proficiency in MS Office, typing and computer skills, effective communication in English, good analytical skills, and strong comprehension ability. This position is located in Hyderabad, India.,