TM Refractory

1) Job Purpose

To support & collaborate with the domestic refractory vertical sales & marketing team and lead to achieve the short & long term vertical goal, Sales target, Receivables.

Key Result Areas/Accountabilities:

Key Result

Areas/Accountabilities

Supporting Actions

Cash

• Develop and execute monthly sales plan to achieve agreed targets.
• Create a robust demand forecast customer wise based on detailed discussion and understanding of their operating and business plans.
• Ensure timely collection and application of receivables from

customers.

Customer Centricity

• Plan and commit supply schedules in close coordination with plants in order to align production with customer requirements & expectations and avoid possible stock outs.
• Ensure that customer accounts are reconciled periodically and there are no discrepancies.
• Know and connect with allocated/regions customers on

regular basis.

• Ensure that all customer complaints and quality issues are addressed expeditiously and closed as per SOP.
• Ensure that NPS is improved for the category as per targets
• Ensure that all NPS suggestions and action plans are implemented.

Business sustainability

• Understand new product applications & closely work with HICA & Customers on possible new applications.
• Monitor imports and import prices.
• Understand the manufacturing process and quality parameters for the product performance and the customers value chain requirements thoroughly.
• Understand the manufacturing process and the underlying technology
• Research and understand possible product applications and

recommend new product development possibilities.

Future growth projects

• Understand the complete value chain for customers.
• Finding opportunities to support India refractory companies to reduce their dependency on China for Raw material imports (Calcined Bauxite, WFA, WTA, BFA)

Safety

• Ensure that basic safety practices are followed in office, road & customers premises during visits/travel.
• Ensure no unsafe conditions at work place.
• Participate in Fire and other safety related drill.
• Make sure that travel guidelines related to female employees are followed.