JOB DESCRIPTION Engineer should have experience working with different operating systems (Windows Linux or Mac OS) an extensive understanding of computer systems networks mobile devices Active Directory Software installations and other technological equipment. KEY RESPONSIBILITIES Should able provide to enterprise-level support to end users research diagnose troubleshoot and resolve the issues with user satisfaction. Engineers interact with end users through phone emails or chats and resolve issues/problems promptly and effectively Provide resolution to end user with agreed service level Able to work in a competitive environment and meet the KPIs (productivity quality FTF customer satisfaction etc.) JOB REQUIREMENTS Any graduate with 1.5 to 2 years experience in technical/customer support role? Excellent customer service skills that build high levels of customer satisfaction? A good understanding of IT providers services Advance knowledge of MS office applications Excellent verbal and written communication skills (English) Flexible to work in Shifts (24x7) Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :A

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :60243 (P) Delivery Excellence

Local Role Name :6393 Help Desk Analyst

Local Skills :5047 Voice Services - Mobile Phone and Mobility Management

Languages Required::English

Role Rarity :To Be Defined

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