Ticketing Manager - Airline Contracting and Ops.

Position Overview

Ticketing Manager

Key Responsibilities

• Negotiate and manage airline contracts, fares, and inventory to maximize profitability.
• Supervise and oversee ticket issuance, re-issuance, cancellations, refunds, and exchanges.
• Ensure compliance with airline regulations, IATA guidelines, and company policies.
• Coordinate with airlines, GDS systems (Amadeus, Galileo, Sabre, etc.), and consolidators for smooth operations.
• Manage group bookings, special fares, and corporate travel requirements.
• Monitor ticketing queues, fare rules, and deadlines to avoid ADM (Agency Debit Memo) penalties.
• Train, mentor, and supervise ticketing staff for high performance.
• Resolve complex ticketing and operational issues efficiently.
• Collaborate with sales, operations, and customer service teams to ensure service excellence.
• Prepare periodic reports on sales, contracts, and operational performance.

Key Skills & Competencies

• Strong knowledge of airline ticketing, fare rules, and contracting.
• Hands-on expertise with

  GDS systems

  (Amadeus, Galileo, Sabre, Worldspan).
• Excellent negotiation and vendor management skills.
• Strong analytical and problem-solving ability.
• Team management and leadership skills.
• Ability to work under pressure and meet deadlines.
• Excellent communication (verbal & written) and interpersonal skills.

Qualifications & Experience

• Bachelor’s degree in Tourism, Travel Management, Aviation, or related field.
• Minimum

  5–8 years of experience

  in airline ticketing & contracting (with at least 2 years in a managerial/supervisory role).
• IATA / Airline Ticketing Certification preferred.
• Strong understanding of

  airline contracting, operations, and industry practices

  .