2006 Ticketing Jobs - Page 30

Shift: Rotational Shift (Cab facility provided from afternoon shift) Experience: Freshers to 6 years of experience Job Summary: CGS is hiring for the role of Tech Support Executive in our International Chat Process. This role involves providing technical support to international customers, assisting with hardware, software, and networking issues. Its a great opportunity for freshers and experienced candidates to grow in a global support environment. Key Responsibilities: Provide technical support to international customers via Chat for issues related to hardware, software, and networking. Troubleshoot OS (Windows XP, 8, 10), network protocols (TCP/IP, HTTP, UDP), VPNs, and other technical issues. Manage SLAs and resolve issues promptly, escalating when necessary. Ensure customer satisfaction by providing effective and timely solutions. Log and track technical issues in the ticketing system. Skills and Requirements : Excellent communication skills (Fluency in English is a must). Basic knowledge of computer hardware and troubleshooting. Familiarity with Microsoft Office, VPNs, Active Directory (AD), DNS, DHCP, and network protocols. Strong problem-solving skills and a customer-centric attitude. Immediate joiners only. No leaves allowed during training. Education: for freshers Any Degree, B.Tech. MBA.MCA Experience: undergraduate also eligible. Experience: Freshers to 4 years welcome.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Primary Purpose of Position: We are currently seeking a Procurement Assistant to join our Procurement Team in our Pune, IN office. The team is seeking a unique individual with Administrative and basic Procurement or Accounting work experience. The ideal candidate should have strong organizational, multi-tasking, and communication skills in addition to being extremely detail oriented. This individual will provide assistance with various administrative and procurement duties within the Procurement Team, which is responsible for the procurement of products and services for Stantec, corporate-wide. Your Key Responsibilities Communicating with vendors to obtain required documents and provide status/account updates Organizing and maintaining electronic files utilized for document control Assisting our Finance Department with processing of invoices/invoice coding Managing a heavy workload as efficiently as possible Interacting and following up with Stantec employees via phone/email Working within a ticketing system to process requests Basic administrative duties Other duties as assigned Your Capabilities and Credentials Knowledge of IT products is an asset Familiarity with basic procurement practices is an asset Basic accounting and financial knowledge is an asset Excellent communication skills both verbally and written; delivered in a professional manner Strong customer service skills, preferably in a corporate environment Strong organizational skills to plan your workload, sometimes with tight deadlines Strong attention to detail and the ability to multi-task The ability to work independently with confidence but still part of a collaborative team atmosphere Strong proficiency with Microsoft Office applications Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. High school diploma or equivalent Certification/diploma in Office Administration or similar fields is preferred 3 or more years work experience is required Position will primarily work in an office setting. . High school diploma or equivalent Certification/diploma in Office Administration or similar fields is preferred 3 or more years work experience is required Position will primarily work in an office setting. .

Job Description: As an Application Support Level 1 (L1) professional , She/He will be responsible for providing technical assistance and support for treasury third party and Banking software applications used within the organization. You will ensure the smooth operation of various applications, troubleshoot issues, and escalate complex problems to higher-level support teams when necessary. Key Responsibilities: 1. Provide first-level technical support for treasury third-party software applications via phone, email, or ticketing system. Assist users with software installation, configuration, and usage. Troubleshoot and resolve application-related issues on time. Document all support activities, including issue resolution steps and communication with users, clearly and concisely. Collaborate with other support teams to escalate and resolve complex technical issues. Perform routine maintenance tasks, such as software updates and patches. Participate in the testing of new software releases and updates. Proactively monitor application performance and identify potential issues. Assist in the development and maintenance of support documentation, knowledge bases, and training materials. Stay updated on emerging technologies and industry best practices related to application support. Qualifications: Strong troubleshooting skills and the ability to analyze and solve technical problems. Proficiency in operating systems (e.g., Windows, Linux) and database management systems. Excellent communication and interpersonal skills, with the ability to effectively interact with users of varying technical backgrounds. Ability to work independently and collaboratively in a fast-paced environment.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: IT Patching Management Specialist Location: Remote (India) Employment Type: Full-Time | Permanent Company: New Era Technology About Us New Era Technology is a global managed services provider and a trusted partner for digital transformation. As a leading IT solutions company, we deliver innovative services across cloud, infrastructure, collaboration, and security. Join our expanding team of over 4,500 professionals and help shape secure and modern IT ecosystems for clients worldwide. Role Overview We are looking for an experienced IT Patching Management Specialist to join our global IT operations team. The ideal candidate will be responsible for end-to-end patching operations, ensuring timely deployment of software updates and maintaining security compliance across infrastructure. This is a fully remote position, ideal for someone with strong patching expertise, vulnerability assessment experience, and a customer-first mindset. Key Responsibilities Identify, assess, prioritize, and remediate system vulnerabilities via regular network and endpoint scans. Plan, test, and deploy security patches using patch management tools (e.g., SCCM, WSUS, Qualys). Collaborate with IT and customer teams to ensure smooth deployment with minimal operational disruption. Monitor patch compliance, generate audit reports, and ensure adherence to security standards and SLAs. Troubleshoot failed patches and coordinate fixes across cross-functional teams. Maintain accurate inventory and documentation of IT assets and patching processes. Provide clear and timely updates to internal stakeholders and customers on patching activities. Manage and support patching across shifts (Shift 1, 2, or 3 as applicable). Contribute to customer satisfaction through proactive problem-solving and detailed communication. Required Skills & Experience 2-5 years of experience in patch management and IT systems administration. Proficient in tools like SCCM, WSUS, Qualys , or equivalent patch management platforms. Familiarity with vulnerability scanning tools and remediation processes. Strong understanding of IT infrastructure (VMs, Windows OS, networking, endpoint security). Experience working in customer-facing or MSP environments (preferred). Excellent documentation, communication, and troubleshooting skills. Ability to work across global teams and manage multiple priorities in a fast-paced environment. Preferred Certifications & Tools Microsoft or Network-related certifications (e.g., MCSA, CompTIA Network+). Experience with tools such as Auvik , N-Able , or ITGlue is a plus. Familiarity with cloud/virtualization platforms like Azure , VMware , or AWS . Experience with SaaS environments and ITSM ticketing systems. Why Join Us? Work from anywhere - Fully remote flexibility. Be part of a dynamic, global IT team. Access to the latest tools and technologies. Opportunity to grow within a trusted Microsoft & SAP Gold Partner. Apply now to be a part of a team where your contributions directly protect and enable business operations across the globe. View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : Cluster Business Manager Secured & Unsecured Lending Business 3 Grade : E1/E2 4 Employment Type : All Employment Type 5 Reporting to Designation & Grade : Zonal Sales Manager Secured & Unsecured Lending Business 6 No. of Reportees, Designation & Grade : 7 Main Tasks & Areas of Responsibility : 1.. Achievement of Budgeted Sales Volumes. 2. Build relevant Sales structuer for State/region. 3. Work with branches on necessary products& distribution to build the portfolio. 4. Achievement of cross sell targets. 5. Responsible for soft bucket collections and maintain the delinquency as per desired level. 6. Work closely with Credit & Risk departments on product on Product & process roll outs. 7. Adhere & roll out Audit compliance /requirement to Sales vertical. . Monthly/Annual Sales Volumes/Portfolio as per budget plan. 2. Responsible for metrics IRR, process fee & ATS 3. Drive cross sell initiatives like insurance , other products through the team as well as the branches . 8 Skills and Exposure : 9 Special Requirements (If any) : Must have experience in Secured lending / unsecured lending business 10 Job Location / State : All States 11 Compensation Band : As per policy 12 Entitlements : As per policy 13 Stake Holders : MFL Staff, Group Company Staf 14 Career Progression : B 15 Educational Qualification / Technical Certification : Any UG/PG or MBA 16 Skill Sets : Unsecured Micro /small ticket /Biz loan Sales & distribution background. LAP Sales & Distribution ( not mandatory) Managed BTL initiatves. Channel and direct sales team experience. Soft Collections experience in unsecured loans. Team building& Training 17 Communication Skills : Excellent communication Skills English language fluency - both verbal and written 18 Experience : 10+years of overall experience 19 Behavioral Competencies : Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers 20 Other Requirements (If any) : -

We are the PERFECT match if you... Are a graduate with a minimum of 2-4 years of technical product support experience with following skills: Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management An ability to "understand" data and analyze logs to help investigate production issues and incidents Hands on experience of Cloud Platforms (GCP/AWS) Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus Hands-on experience with writing SQL queries Hands on experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch) Knowledge of Scripting language like Elixir/Python is a plus Experience in Kubernetes/Docker is a plus. Has actively worked on documenting RCA and creating incident reports. Good understanding of APls, with hands-on experience using tools like Postman or Insomnia. Knowledge of ticketing tool such as Freshdesk/Gitlab Here's what your day would look like... Defining monitoring events for IDfy's services and setting up the corresponding alerts Responding to alerts, with triaging, investigating and resolving resolution of issues Learning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis Get in touch with ankit.pant@idfy.com

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. What a Business Analyst does A ServiceNow Business Analyst focuses on analysing, designing, and implementing business processes within the ServiceNow platform. They bridge the gap between business needs and technical solutions, working with stakeholders to gather requirements, document processes, and ensure successful implementation and optimization of ServiceNow solutions. Their responsibilities include analysing business processes, translating requirements into actionable specifications, collaborating on solution design, and supporting users during and after implementation. Conducting stakeholder interviews, workshops, and analysis of existing processes to understand business needs. Documenting requirements, creating use cases, and developing process diagrams. Translating business needs into functional and technical specifications for ServiceNow development. Solution Design and Implementation o Collaborating with IT teams and stakeholders to design and implement ServiceNow solutions. o Performing gap analysis and recommending solutions to optimize business processes within ServiceNow. o Ensuring alignment of solutions with business goals and objectives. o Participating in testing and validation of delivered solutions. Ensure support items are rapidly triaged and managed Building and maintaining positive relationships with stakeholders. Communicating effectively with stakeholders throughout the project lifecycle. Providing support and guidance to users during and after implementation. Identifying areas for improvement in business processes and recommending solutions using ServiceNow. Staying uptodate with new ServiceNow releases and features to continuously improve solutions. Conducting audits to ensure proper tool usage and adherence to ITIL processes. Planning and prioritizing tasks using agile methodologies. Working with suppliers to prioritize requests and manage daytoday operations. Providing timely status reports to project managers. Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments. Mandatory skill sets 5+ years of experience working in a BA role for a ServiceNow Applications. 3+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and Glide Preferred skill sets Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Skills Strong understanding of business analysis principles and methodologies. Proficiency in ServiceNow platform and its various modules (ITSM, ITOM, etc.). Experience with requirements gathering, documentation, and process modeling. Excellent communication, collaboration, and problemsolving skills. Familiarity with ITIL framework and best practices. Ability to work independently and as part of a team. Years of experience required 5+ yrs Education qualification Bachelors Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, SelfAwareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No

Summary Oversees security operations service line, technology governance and external/internal interfaces in accordance with service operations and management processes. About the Role Major accountabilities: 10+ years of experience in Privileged Account Management using CyberArk Implementation/Operations experience on CyberArk v11 Responsible for privileged User account administration of various devices like Windows , UNIX DB , Networks and Security etc. Excellent Knowledge in managing CyberArk workflow and policies. Basic knowledge of MSSQL, ORACLE, UNIX, Active Directory, Windows etc. Experience in integrating CyberArk with SIEM systems, ticketing systems (SNOW), enterprise monitoring etc. Good Experience in working with AAM components. Installing CCP and CP with all possible application authentication methods Experience in configuring the CCP password calls Experience in configuring the SDK s for CP. Good overview of CyberArk DAP Good Documentation skills Experience in customizing the CPM plugins and PSM Connectors Work Experience: 10+ years of strong PAM support experience Strong oral and written communications skills CyberArk Certified Sentry, Or other PAM product knowledge Good knowledge of infrastructure management Strong cross functional leadership. Project Management. Interactions with senior management. People Leadership. You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Flight Centre Travel Group is looking for Travel Consultant - NCR to join our dynamic team and embark on a rewarding career journey Assist clients in planning and booking travel arrangements. Provide information and recommendations on travel destinations and options. Handle travel inquiries, complaints, and issues professionally. Monitor and report on travel sales performance. Collaborate with travel and tourism teams.

UDAAN Hotels & Resorts is looking for Reservation Associate to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Preparation of operating budgets, financial statements, and reports. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processe

Job Title: Payroll and Customer Support Representative (CPP/SHRM) Chennai, TN India About Us We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance. Role Overview As a Payroll and Customer Support Representative , you will serve as a key contact for our partners, assisting them with platform-related questions and U.S. payroll issues. You ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed. Key Responsibilities Respond to partner support tickets related to: Payroll processing U.S. tax filings Onboarding and offboarding Employee documents (W-2s, W-4s, I-9s) General Worklio platform use Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary Ensure compliance with U.S. payroll and employment regulations Clearly document issues, resolutions, and follow-up steps in the ticketing system Support new partner onboarding and setup processes Stay informed about updates to U.S. tax and payroll laws Requirements CPP or SHRM certification 5+ years of experience in U.S. payroll operations or support Knowledge of U.S. payroll tax regulations (federal, state, local) Excellent English communication skills (written and verbal) Ability to work night shifts (U.S. hours) Strong troubleshooting and documentation skills Nice to Have Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex) Familiarity with tools like Zendesk , Jira , Slack Experience supporting SaaS or PEO platforms What We Offer Competitive USD-based salary Remote work flexibility Training on our platform and systems A growing, supportive global team Long-term career potential in HR/payroll tech

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours/Shifts can change depending on Business requirements

Support the Problem Management process by assisting with the identification and tracking of recurring technical issues within our SaaS software platform. Collaborate with cross-functional teams (Development, Operations, and Customer Support) to collect incident details and contribute to problem investigations. Assist with root cause analysis (RCA) by documenting timelines, gathering logs, and organizing findings to support more senior team members. Help maintain problem records and metrics by updating problem tickets, tracking progress, and ensuring status fields are accurate and current. Monitor incident data to help identify repeat patterns or problem candidates and escalate findings to the Problem Management team. Contribute to process improvements by suggesting small enhancements to templates, RCA workflows, or documentation based on day-to-day usage. Assist in preparing customer-facing Root Cause Analysis (RCA) reports by organizing technical findings and drafting clear, concise communications under senior guidance. Support on-call responsibilities by participating in a once-per-month rotation focused on customer communications, including impact summaries and resolution updates during planned upgrades or maintenance events. Requirements: 0 2 years of experience in IT support, incident management, or operations within a SaaS or cloud-based environment. Foundational understanding of SaaS architecture, cloud concepts, and basic troubleshooting practices. Interest in learning root cause analysis methods, ITIL Problem Management principles, and continuous service improvement. Strong written and verbal communication skills, with the ability to summarize technical issues clearly for diverse audiences. Highly organized, with the ability to follow structured processes and manage multiple small tasks or investigations simultaneously. ITIL 4 Foundation certification is a plus; willingness to pursue additional ITSM learning encouraged. Collaborative and curious mindset with a willingness to take feedback and grow in a structured team environment. Technical Skills: Familiarity with service management or ticketing platforms (e.g., JIRA, ServiceNow, Remedy) is a plus. Exposure to containerized or cloud-native environments (e.g., Kubernetes, Docker) is beneficial but not required. Proficiency with Microsoft Office (e.g., Excel, Word), including the ability to create Pivot Tables and Charts in Excel for data analysis. Willingness to learn monitoring and observability tools (e.g., Grafana) to support incident and problem investigations. It Support, Itil

Responsibilities: Handle guest queries, cash, and ticketing smoothly Lead and train the ticketing team Manage reports, systems, and vendor coordination Should Be alert, flexible with shifts, and handle pressure well Cafeteria Over time allowance Employee state insurance Annual bonus Performance bonus Leave encashment Job/soft skill training Prevention of sexual harrassment policy Provident fund

Responsibilities for External Candidates Understand how the ICM product works and how it is used by customers. Work closely with customers to answer questions about the features and capabilities of our product. Specialize in resolving issues pertaining to customer specific configuration and third-party integration. Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution. Follow and contribute to defined CRM processes to manage customer requests efficiently. Requires collaboration with cross-functional teams. The role may involve travel to customer locations. Qualifications for External Candidates 3+ years previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL, stored procedures, and networking knowledge. Knowledge of Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and CRM tools. Ability to follow defined processes. Outstanding written and verbal communication skills, presentation skills. Ability to coordinate, follow up, follow through and drive issues to closure proactively. Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customers problem. Willingness to work in shifts and travel on demand. Proven track record in solving problems from a technical and business perspective. Knowledge of contract management systems or workflow systems is a strong plus. Should be open to work in night shift starting from 5:30PM & 9PM IST

Hiring for Travel Process Fresher with GDS exp can apply Fresher 20,000 in hand salary upto 32k in hand Rotational for males Day shifts for females 5.5 days working Noida location Call or whatsapp Imaad @ 91036 13849

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job Title: Travel Trainer Level: M1 Function: Delivery & Placement Job Overview: Frankfinn Aviation Services Pvt. Ltd. is looking for an experienced Travel Trainer to train students in the travel and tourism industry. The ideal candidate should have 12-20 years of experience in a reputed Travel Agency, Airline Ticketing Office, or related industry . The role requires expertise in GDS systems (Galileo/Amadeus/Sabre), airport ground handling, cargo handling, travel geography, and foreign currency exchange . Key Responsibilities: Train students on airport ground handling procedures, travel terminology, and travel geography . Provide hands-on training in Global Distribution Systems (GDS) like Galileo, Amadeus, and Sabre . Educate students about foreign currency exchange procedures and its application in international travel. Deliver training on cargo handling processes and documentation. Teach about various organizations related to the travel industry , including IATA regulations. Provide guidance on international and domestic ticketing processes . Conduct training on customer service, airport procedures, and travel formalities . Maintain industry-relevant knowledge and stay updated on travel policies and guidelines. Qualifications & Experience: Minimum Education: Graduation or Diploma in Travel & Tourism . Work Experience: 12-20 years of experience in: Reputed Travel Agency Airline Ticketing Office Hotel / IATA Institute / Air India / International Ticketing Companies Industry Certification: IATA Certified Diploma/Degree is required. Age Requirement: 35-50 years . Gender: Male or Female ( If Male, must be married ). Technical Skills & Competencies: Proficiency in GDS systems like Galileo, Amadeus, and Sabre . Strong understanding of travel documentation, ticketing, and reservations . MS Office proficiency for preparing training materials. Excellent communication and presentation skills . Ability to train and mentor students effectively. Additional Requirements: Must be open to travel as per business needs. Ability to engage with students and ensure an interactive learning environment . Passion for mentoring and training individuals for the travel industry . Reporting Structure: Functional Reporting: Centre Operations Manager / Regional Delivery Head Administrative Reporting: Centre Operations Manager Compensation & Benefits: Salary Range: ?45,000 ?55,000 per month Performance Linked Incentive (PLI): Up to ?10,000 per month If you have the required expertise and are passionate about training future travel professionals, we encourage you to apply! For More Details Contact: 9652867807 Share you Resume at [HIDDEN TEXT]

NO Airline TRAINING Certificate or Diploma Require INTERVIEWS for a Domestic cum International Airline for a Cabin Crew Positions for Both Males and Females. Age 18-26 Years

Position / Designation Cluster Business Manager Secured & Unsecured Lending Business Grade E1/E2 Employment Type All Employment Type Reporting to Designation & Grade Zonal Sales Manager Secured & Unsecured Lending Business No. of Reportees, Designation & Grade Main Tasks & Areas of Responsibility 1.. Achievement of Budgeted Sales Volumes. 2. Build relevant Sales structuer for State/region. 3. Work with branches on necessary products& distribution to build the portfolio. 4. Achievement of cross sell targets. 5. Responsible for soft bucket collections and maintain the delinquency as per desired level. 6. Work closely with Credit & Risk departments on product on Product & process roll outs. 7. Adhere & roll out Audit compliance /requirement to Sales vertical. . Monthly/Annual Sales Volumes/Portfolio as per budget plan. 2. Responsible for metrics IRR, process fee & ATS 3. Drive cross sell initiatives like insurance , other products through the team as well as the branches . Skills and Exposure Special Requirements (If any) Must have experience in Secured lending / unsecured lending business Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Career Progression Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets Unsecured Micro /small ticket /Biz loan Sales & distribution background. LAP Sales & Distribution ( not mandatory) Managed BTL initiatves. Channel and direct sales team experience. Soft Collections experience in unsecured loans. Team building& Training Communication Skills Excellent communication Skills English language fluency - both verbal and written Experience 10+years of overall experience Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers

Position / Designation Cluster Business Manager Secured & Unsecured Lending Business Grade E1/E2 Employment Type All Employment Type Reporting to Designation & Grade Zonal Sales Manager Secured & Unsecured Lending Business No. of Reportees, Designation & Grade Main Tasks & Areas of Responsibility 1.. Achievement of Budgeted Sales Volumes. 2. Build relevant Sales structuer for State/region. 3. Work with branches on necessary products& distribution to build the portfolio. 4. Achievement of cross sell targets. 5. Responsible for soft bucket collections and maintain the delinquency as per desired level. 6. Work closely with Credit & Risk departments on product on Product & process roll outs. 7. Adhere & roll out Audit compliance /requirement to Sales vertical. . Monthly/Annual Sales Volumes/Portfolio as per budget plan. 2. Responsible for metrics IRR, process fee & ATS 3. Drive cross sell initiatives like insurance , other products through the team as well as the branches . Skills and Exposure Special Requirements (If any) Must have experience in Secured lending / unsecured lending business Job Location / State All States Compensation Band As per policy Entitlements As per policy Stake Holders MFL Staff, Group Company Staf Career Progression Educational Qualification / Technical Certification Any UG/PG or MBA Skill Sets Unsecured Micro /small ticket /Biz loan Sales & distribution background. LAP Sales & Distribution ( not mandatory) Managed BTL initiatves. Channel and direct sales team experience. Soft Collections experience in unsecured loans. Team building& Training Communication Skills Excellent communication Skills English language fluency - both verbal and written Experience 10+years of overall experience Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments& Organizational values. Task master having a daily grind on Sales/revenue numbers