TSR (Technical Support Representative)

1 - 5 years

2 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • B2 Level proficiency

    mandatory for final onboarding (assessed via Versant/Talview or by Communication Trainer).

Mandatory Skills

  • Excellent communication skills (verbal and written).
  • Chat experience in previous roles; good typing skills.
  • Willingness to work in a 24/7 environment, including night shifts and weekends.
  • Work location: TCS offices in Chennai or Indore.

Good to Have

  • Experience in core tech support projects; 9+ months of experience in infrastructure, storage, or service desk.
  • Experience in product troubleshooting and resolving issues/tickets.
  • Knowledge of ticketing tools and ITIL practices.
  • Experience operating in hyperscaler environments (AWS, Azure, Google Cloud).
  • Hands-on experience supporting Google/Microsoft products.
  • Google Workspace Administrator or Microsoft certifications.

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Tata Consultancy Services

Information Technology and Consulting

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