2006 Ticketing Jobs - Page 29

L1 Ticketing tool,Window Installation Configuration, MS Office, Printer Related Issue, Hardware Installation, Patch Instalaltion 1. What is DHCP 2. What is DNS 3. What is IP Config 4. What is a Domain 5. What is IP Config Command 6. What is the operating system 7. Type of OS

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so. As a ServiceNow Solution Architect, you will, Engage with stakeholders to understand user stories and determine requirements. Engage in Solution Design after all the required analysis and hand it over the development team for implementation. Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible. Customize and develop ServiceNow applications and support rollout of new applications and modules. Configure Application UIs and Workflows Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Selfservice Portal. Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate Ensure that configuration is consistent across development, testing, and production environments Mandatory skill sets 6+ years of experience working in a design and development role for a ServiceNow Platform. 2+ years of experience as a ServiceNow administrator. Experience in transitioning technology from locally focused to centralized technology service organization. Experience with ITSM functions and modules within ServiceNow Understanding of RESTful Web Service and APIs. IT and Security management best practice (ITIL, COBIT, ISO standards). Experience developing workflows and supporting service technology teams Experience in developing solutions in JavaScript and GlideRecord. Preferred skill sets Desired Certifications ITIL Foundations Certification ServiceNow Developer Certification(s) Essential Skills Conceptual skills Ability to articulate and document the desired business outcome Ability to remove ambiguity from requirements Service orientation with a focus on quality and customer satisfaction Unit and regression testing to strive for first time right deployments Troubleshooting and Diagnostics Conceptual skills Communication skills (verbal and written) Years of experience required 6+ yrs Education qualification Bachelors Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, SelfAwareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No

Number of Openings 1 ECMS ID in sourcing stage 531406 Assignment Duration 6months Total Yrs. of Experience 4 + Years Relevant Yrs. of experience 5+ Detailed JD (Roles and Responsibilities) IDAM Technical Skills - 3 to 5 years experience in IDAM with hands-on experience in MS-PKI (Internal Certificate Issue) and DigiCert management (External Certificate Issue) -Intermediate CA certificates renewal and creating Internal SSL certificates. -Creating Code Signing Certificate and Generating DigiCert certificates for approved requests. -Maintaining DigiCert Account Balance by Coordinating with service owners. -Providing DigiCert Portal access to new team members. -Domain Validation with DigiCert and Website Management Team. -Troubleshooting issues with DigiCert Support Team. -Raising the Support case with vendor for product related issues. - Experience in ticketing in SNOW Other Requisites:- Willing to do rotational shifts including night shifts (mandatory). Support MIM, ADFS and CyberArk L1 and L2 work in addition (KT will be provided). Mandatory skills IDAM Desired/ Secondary skills IDAM Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) 6606 Work Location given in ECMS ID Bangalore/Pune/Hyderabad WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) After Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes

File and update contact information of employees, customers and suppliers. Compose letters, memos, and emails. Screen documents, perform administrative tasks, including filing and photocopying for the Directors and Managers. Arranging and scheduling appointments, meetings, and event management. Coordinating with other teams for the Directors documentation and meeting arrangements. Preparing facilities and arranging refreshments for events, and taken care of Visitors for the Directors Organize and maintain files and records; according to the Directors meetings. Answer the phone, take messages, and redirect calls to appropriate offices. Receive letters, packages, Couriers, etc. and distribute them by sending emails Makes catering arrangements for meetings and visitors by ordering and arranging lunch and refreshments as requested. Requests assistance when required. Controls stationery and first aid box stock levels. Handling Travel arrangements like Flight ticket reservations, Visa processing, Hotel bookings etc. Handle canteen/cafeteria for the events and meetings. Informs visitors for the Directors by answering or referring enquiries. Answer enquiries about the Directors availabilities. Performing other administrative tasks as required. Schedule meetings and conference rooms. Enhances effectiveness by providing information management support for the Directors and the Managers. Requirements The Candidate should be capable to handle the day to day activities with the directors & other supporting staff. Benefits As per the company policy, they will be getting the benefits.

LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.

Job Title: L2 Support Engineer Location: India Job Type: Full-time Department: IT/Technical Support Job Summary: We are seeking a skilled and motivated L2 Support Engineer to join our IT team. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work independently as well as part of a team. The L2 Support Engineer will be responsible for providing second-level support for various IT issues, ensuring timely resolution of incidents, and maintaining high levels of customer satisfaction. Key Responsibilities: Incident Management: Respond to and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs. Technical Support: Provide second-level support for software and network issues, escalating complex problems to L3 support or relevant teams when necessary. Troubleshooting: Diagnose and troubleshoot technical issues, to identify root causes and implement effective solutions. Documentation: a.) Maintain detailed documentation of incidents, service requests, and resolutions in the ticketing system. b.) Confluence page creation for different applications Collaboration: Work closely with L1 support, L3 support, and other IT teams to coordinate efforts and ensure seamless service delivery. Monitoring: Monitor system performance and network health, proactively identifying potential issues and addressing them before they impact users. Customer Service: Provide excellent customer service, maintaining a professional and positive attitude when dealing with end-users and stakeholders. Knowledge Sharing: Contribute to the development and maintenance of the internal knowledge base by documenting known issues and solutions in Confluence pages. Technical Skills: ServiceNow and JIRA AWS (ECS, Cloudwatch, Lambda , DynamoDB , Route53 , SQS , SNS , S3 bucket) Cloudflare & Basic web security Confluence Monitoring Tools: Dynatrace, Quantum matrics Sitecore Github DNS knowledge Serverless microServices based application knowledge Windows server knowledge Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-oriented mindset with a focus on providing exceptional service. Additional Information: Work Hours: UK shift Being part of the afterhours support ROTA

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Summary of the role As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications. What youll do The Technical Support Engineer delivers an exceptional customer experience by: Using knowledge of SQL and Java to troubleshoot and resolve issues Focusing on customer service, including frequent, high quality communication Provide direct technical assistance with customers via Service Now[SNOW] Own and manage concurrent cases in a ticketing system Provide ongoing and timely communication to customers regarding the status of their issues Create internal/external content for SAP Ariba s User Community and internal knowledge base Collaborate and develop strong working relationships with cross-functional, global teams Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts. What you bring Mandatory 4-10 years of experience with one or more of the following: Hands-on experience on SQL Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Troubleshooting and debugging common web-browser issues SSO (Single Sign-on) technologies, particularly SAML Exceptional written and oral communication skills Effectively handle difficult and challenging customer interactions Proven ability to manage multiple tasks or projects with changing priorities Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Ability to work cross-culturally and think out of the box Prior experience on SAP Ariba application (Preferred) Meet your team We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable ROI. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425935 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425935 Posted Date: Jul 1, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient s insurance, proration to correct financial class and notation within patient accounts providing steps taken to resolve outstanding insurance balance on account. Work an average of 30-40 patient accounts per workday for assigned payor(s) Manages an average of 30-40 patient accounts per day, focusing on denial and zero-pay reporting. Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt Communicate effectively with insurance companies for payment of outstanding insurance balances, understanding of next steps needed to reach resolution of outstanding insurance balance Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows Responsible for resolving patient accounts with outstanding insurance claims to a zero balance or advancing them to the patient responsibility financial class. Performs account follow-up on unpaid or partially paid insurance claims for hospital services. Contacts insurance payors through various methods, including telephone calls, Insurance payor web portals, E-faxing, email Investigates the cause of non-payment towards outstanding hospital claims and takes appropriate actions such as: Requesting insurance companies to process claims, requesting cash posting review for corrections, initiating coding reviews for account resolution, contacting patient for insurance information Completes adjustment requests for Team Lead approval if an adjustment to the outstanding balance Submits requests for claim rebilling when additional information is required, using either a shared spreadsheet or the EHR system. Utilizes MEDTEAM s ticketing system to submit claim inquiry requests if additional information or review from the hospital is required.

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations.(Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate well with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to AT&T customer for problem reporting Taking care of incoming calls from AT&T customers, ISPs, and counterparts of other AT&T Centers Performing problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit related issue and carrying out internal & external escalation Scheduling testing tasks with ISPs, customer site personnel and other AT&T support centers. Facilitating direct communication among customer, AT&T and suppliers by establishing conference meeting updating AT&T problem ticketing systems and other operation related tools Requesting and Interfacing with AT&T Tiered supports and Service Management to address customer issues. Required Skills, etc.: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent Minimum 4 & maximum 6 years related experience in telecommunications industry and General knowledge in WAN. CCNA Certified required and preferred CCNA Routing and Switching certifications. No less than 4-6 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers & switches Strong technical knowledge in WAN/LAN networking. Troubleshooting WiFi issues, Cisco Meraki, Aruba Good technical knowledge of telecommunication products and services Good understanding of network & transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, etc. Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work well in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNP -Routing and Switching Job ID R-72365 Date posted 06/30/2025

We are hiring freshers or candidates with up to 1 year of experience to join our support team as L1 Support Executives for our Accounting Software. This is an entry-level role ideal for candidates looking to start their careers in IT support, application support, or finance tech. Key Responsibilities: Provide first-level (L1) support for our Accounting Software Respond to user queries via ticketing systems, email, or chat Troubleshoot basic functional or data-related issues Escalate technical or critical issues to L2/L3 support teams Assist users in system usage, data entry, report generation, etc. Log issues accurately and maintain proper documentation Follow up with users to ensure timely resolution and closure Required Skills: Basic understanding of accounting or software support Good verbal and written communication skills Strong analytical thinking and attention to detail Willingness to work in a process-driven environment Familiarity with tools like MS Excel, email, and browsers Good to Have: Exposure to Accounting tools (Tally, QuickBooks, Zoho Books, etc.) Internship or project experience in IT/Application Support Basic knowledge of SQL or database queries. Job Details Job Title : L1 Support Executive Accounting Software Employment Type : Full-time Job Location : Pune/Chandigarh Date posted : 01-07-2025 Valid through : 04-08-2025 Apply Job for "L1 Support Executive Accounting Software" Job Code : RJP-36-MzA1 Middle Name Saudi Arabia ( ) United Arab Emirates ( ) Albania (Shqip ri) American Samoa Antigua and Barbuda Austria ( sterreich) Azerbaijan (Az rbaycan) Belgium (Belgi ) Benin (B nin) Bosnia and Herzegovina ( ) Brazil (Brasil) British Indian Ocean Territory British Virgin Islands Burkina Faso Burundi (Uburundi) Cameroon (Cameroun) Cape Verde (Kabu Verdi) Caribbean Netherlands Cayman Islands Central African Republic (R publique centrafricaine) Chad (Tchad) Christmas Island Cocos (Keeling) Islands Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243 Congo (Republic) (Congo-Brazzaville) Cook Islands Costa Rica C te d Ivoire Croatia (Hrvatska) Cura ao Czech Republic ( esk republika) Denmark (Danmark) Dominican Republic (Rep blica Dominicana) El Salvador Equatorial Guinea (Guinea Ecuatorial) Estonia (Eesti) Falkland Islands (Islas Malvinas) Faroe Islands (F royar) Finland (Suomi) French Guiana (Guyane fran aise) French Polynesia (Polyn sie fran aise) Germany (Deutschland) Ghana (Gaana) Greenland (Kalaallit Nunaat) Guinea (Guin e) Guinea-Bissau (Guin Bissau) Hong Kong ( ) Hungary (Magyarorsz g) Iceland ( sland) Isle of Man Italy (Italia) Latvia (Latvija) Lithuania (Lietuva) Macedonia (FYROM) ( ) Madagascar (Madagasikara) Marshall Islands Mauritius (Moris) Mexico (M xico) Moldova (Republica Moldova) Montenegro (Crna Gora) Mozambique (Mo ambique) Myanmar (Burma) ( ) Namibia (Namibi ) Netherlands (Nederland) New Caledonia (Nouvelle-Cal donie) New Zealand Niger (Nijar) Norfolk Island North Korea ( ) Northern Mariana Islands Norway (Norge) Panama (Panam ) Papua New Guinea Peru (Per ) Poland (Polska) Puerto Rico R union (La R union) Romania (Rom nia) Saint Barth lemy (Saint-Barth lemy) Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (Saint-Martin (partie fran aise)) +590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508 Saint Vincent and the Grenadines San Marino S o Tom and Pr ncipe (S o Tom e Pr ncipe) +239 Senegal (S n gal) Sierra Leone Sint Maarten Slovakia (Slovensko) Slovenia (Slovenija) Solomon Islands Somalia (Soomaaliya) South Africa South Korea ( ) South Sudan ( ) Spain (Espa a) Sri Lanka ( ) Svalbard and Jan Mayen Sweden (Sverige) Switzerland (Schweiz) Timor-Leste Trinidad and Tobago Turkey (T rkiye) Turks and Caicos Islands U.S. Virgin Islands United Kingdom United States Uzbekistan (O zbekiston) Vatican City (Citt del Vaticano) Vietnam (Vi t Nam) Wallis and Futuna Western Sahara ( ) land Islands Please enter a valid number Current CTC (Per Annum) * Expected CTC (Per Annum) * Current Location Current/Last Company Name * Official Notice Period (In Days) * Remarks for Negotiable Notice Period Reason for leaving/change * Attach Resume (NOTE : Support PDF, DOC,Docx,pptx,ppt format)

About DreamSetGo: DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. We are seeking a dynamic and results-driven professional to lead corporate sales and drive revenue growth. This role focuses on acquiring and managing high-value corporate clients, maximizing profitability, and expanding partnerships within the premium corporate segment. The ideal candidate has a proven track record in high-ticket sales, exceptional corporate relationship management skills, and a passion for delivering world-class client experiences. Key Responsibilities: Revenue Growth: Achieve sales targets through repeat business, referrals, and new acquisitions. Profitability: Maximize high-margin sales (Marquee Events & Packages) and identify opportunities for higher profitability. Client Engagement & Retention: Build strong relationships, ensure regular communication, and offer personalized VIP experiences like tickets, experiences, exclusive meet & greets. Market Expansion: Target new corporate sectors and expand partnerships in key markets. Client Satisfaction & Business Growth: Onboard new corporate clients, drive recurring business, and enhance client satisfaction through surveys and testimonials. Collaboration: Work closely with senior leadership at DreamSetGo for corporate sales & P&L Management Accuracy: Maintain accurate sales pipelines, CRM updates, and performance reports. Qualifiers: 5 to 10 years of experience in corporate sales,HNI s/UHNI s focusing on high-ticket value deals. Experience in handling corporate sales & high-value transactions. Proven track record in client acquisition, relationship management, and revenue growth. Must Have: Passion for sports, travel, and luxury experiences is a plus. About Dream Sports: Dream Sports is India s leading sports technology company with 250 million users, housing brands such as Dream11 , the world s largest fantasy sports platform, FanCode , a premier sports content & commerce platform and DreamSetGo , a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1,000 Sportans . Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports vision is to Make Sports Better for fans through the confluence of sports and technology.

We are seeking a skilled and customer-focused L2 Support Engineer to join our IT support team. As L2 Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/Internal Teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests. You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service. 3+ years of experience in IT support or technical support roles. Handle escalated support tickets related to Java-based applications and services. Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework. Experience with GUI technologies. Proficient in analyzing logs and debugging Java applications. Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools. Experience with ticketing systems. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Web Services and API s. Continuous Integration and Deployment (CI/CD). Native/Hybrid Mobile application. Knowledge of cloud principles and practices would be strongly beneficial. Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components. Provide support for GUI-based Java applications, ensuring responsiveness and usability. Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs. Basic Troubleshoot hardware, software, network, and application issues. Document solutions and update knowledge base articles. Collaborate with L3 support, Incident management and engineering teams for complex issue resolution. Monitor system alerts and logs to proactively identify potential issues. Assist in software deployments, patches, and upgrades. Provide support via ticketing systems, email. Maintain detailed records of support requests and resolutions. Excellent problem-solving and communication skills. Impact Youll Make: Familiarity with monitoring tools. Scripting knowledge is a plus. Experience with cloud platforms. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Assoc Engineer, Applications Support

Experience: 1-2 years Role Summary Work alongside senior analysts and architects to turn business needs into Pega-based solutions Contribute to both requirements gathering and hands-on rule configuration, under guidance, in a telecom environment Key Responsibilities Collaborate with stakeholders GDO) to clarify and document functional requirements Assist in translating requirements into Pega artifacts (flows, data models, activities) Configure and unit-test Pega rules under senior developer oversight Help produce impact analyses, dependency matrices and UAT scripts Support API integrations (REST/SOAP) and basic data mappings (XML/XSD, SQL) Troubleshoot end-user issues and propose quick-win fixes Automate routine report requests and maintain backlog items Support ticket resolution Required Skills & Qualifications 1 2 years hands-on Pega development experience (certification preferred) Exposure to business analysis: user stories, use cases, acceptance criteria Basic understanding of BSS processes in telecom Familiarity with REST/SOAP APIs, XML/XSD, SQL Experience working in Agile/Scrum teams Strong verbal/written communication and stakeholder-management skills Bachelor s degree in Computer Science, Information Systems or equivalent Support management experience will be add-on Be part of a global team building Orange Business s next-generation Service Delivery Application on Pega, driving seamless customer experiences across globally Work with cutting-edge Pega automation to streamline order management, fulfillment and support processes for our international telecom customers Help shape a scalable, high-performance platform that meets dynamic market demands and evolves with emerging digital services

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unix Shell Scripting Good to have skills : SplunkMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes and procedures.- Provide training and guidance to junior team members on best practices and troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unix Shell Scripting.- Good To Have Skills: Experience with Splunk.- Strong understanding of system performance monitoring and optimization.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 3 years of experience in Unix Shell Scripting.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

Job Title - S&C Global Network - AI - Data Strategy Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC7C Must-have skills: Product Engineering Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Whats in it for you As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/GenAI tools, methods and applications. Lead, design, and build strategic thinking on large Data & AI/GenAI transformative deals to drive value, working closely with our clients in Consumer Products. They develop specialized expertisestrategic, industry, functional, technicalin a diverse project environment that offers multiple opportunities for career growth. Key Responsibilities For large transformation deals, design robust data and AI strategy by discovering right business use cases, reinventing process design and optimizing the architecture. Define strategies to assess clients' current data and apply AI capabilities, developing roadmaps for the future using tools such as data diagnostics, data and AI maturity assessment, and business case development. Bring expertise to define and execute data and AI platform strategies for stakeholders, covering areas such as cloud computing, emerging data and AI platforms/ technologies/ trends, and ecosystem strategies. Design architecture and operating model blueprints including organizational design, delivery engagement models, and talent & learning roadmaps that enable seamless integration and scalability of AI solutions across the organization, ensuring alignment with business goals and technical requirements. Develop strategic roadmaps for the implementation of AI initiatives, outlining key milestones, dependencies, and timelines to ensure successful execution and alignment with business priorities. Provide thought leadership on emerging data and AI trends, patterns, and technologies, shaping proofs of capability and enabling clients to harness and adopt innovation in the data and AI domain. Collaborate with cross-functional teams to build compelling business cases for AI initiatives, conducting thorough cost-benefit analyses, ROI assessments, and risk evaluations to support decision-making and investment prioritization. Infuse Responsible AI in the core AI foundation and solution design, develop plan for leveraging ecosystem partners, and define operating model to foster a culture of innovation and experimentation. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partner"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Experience with CRM systems like Salesforce, or similar platformsExcellent communication and interpersonal skills, with the ability to build rapport with diverse partners Problem-solving and troubleshooting skills with the ability to identify root causes and provide effective solutions Proficiency in customer relationship management (CRM) tools and ticketing systems Detail-oriented with strong organizational skills and ability to manage multiple priorities Ability to work independently and as part of a cross-functional team Knowledge of partner ecosystem dynamics and best practices for managing relationships Has experience delivering trainings""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "A Partner Support Specialist is responsible for providing dedicated support to a company s external partners, addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes, often acting as a liaison between the partner and internal teams to facilitate smooth operations and achieve mutual goals. Key Responsibilities:Partner Onboarding:Assisting new partners with the integration process, providing training on company products, services, and partner portal functionalities. Issue Management:Receiving and managing partner inquiries, complaints, and feedback, escalating complex issues to relevant internal teams when necessary. Knowledge Base Maintenance:Contributing to and updating internal knowledge base with partner-specific information, troubleshooting guides, and best practices. Communication Management:Maintaining open and regular communication with partners via phone, email, and online platforms, providing timely updates and status reports on issues. Relationship Building:Developing strong working relationships with partner contacts, understanding their needs and proactively addressing concerns to foster mutual trust and satisfaction. Performance Monitoring:Tracking key partner metrics, identifying areas for improvement, and reporting on partner performance to internal stakeholders. Partner Training:Delivering training sessions to partners on new features, updates, and best practices to maximize their utilization of the company s platform. " Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Angular JS4Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and troubleshooting techniques.- Experience with network monitoring tools and performance analysis.- Ability to work with cross-functional teams to resolve complex issues.- Familiarity with incident management and ticketing systems. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education CCNA CCNP certification is required. Qualification 15 years full time education CCNA CCNP certification

Knowledge on ticket tools such as JIRA must Participate in critical design activities to assure that the product under Technical skills 6-7 years of front-end development experience. Next JS and Tailwind CSS, React, Html, Javascript must have. Key Skills * Upload Resume Monetize your SME relationship by 8X. Enhance your offerings with our advanced solutions

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Your responsibilities: This position is responsible for managing employee data accurately from Hire to Retire complete process in Hi-Next as the data will flow to all downstream applications. Ability to work across geographies and different regulatory environments. Ability to analyze and understand complex problems and their resulting dependencies. Excellent attention to detail, time management, and multitasking skills. Support in preparing offer letters for shortlisted candidates Preparing offer letter for shortlisted candidates and keeping track of BGV status Support key Employee Life Cycle processes such as onboarding of new professionals, professionals data management, absence management, visa renewals. transfers, offboarding of professionals. Monitoring payroll related data in in Workday, including salary and regular payments, and assuring supporting documentation are in place. Oversee time-sensitive procedures and assure that data, such as salary, one-time payments, bank information, etc. , is validated as correct and genuine. Adhere to the SOP and WI s defined for each process and follow the instructions as mentioned Ability to identify process deficiencies and perform initial root cause analysis in support of improvements. Ensure to achieve SLA targets and agreed KPIs, identification of root causes of operational issues and implementation of improvement measures. Capturing ELC related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool) and process ownership of complete employee life cycle from Hire to Retire/ Termination Ensuring execution and delivery of ELC services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT), etc Extracting reports for internal data quality through Ad-hoc query, or from customized Transactions and willingness to learn and implement the learning in an innovative manner. Living Hitachi Energy core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business. Your background Graduate/ MBA At least 1-3 years of experience in HR Shared Services in a global organization will be added advantage Proficiency in MS Office and excellent written and verbal communication Skills ability to manage multiple demands on time and work with cross functional teams A collaborative, solutions-oriented approach, strong analytical skills and a proactive way of working to serve. Customers with a can-do attitude This role requires the candidate to work in a night shift to support global operations Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

6 months of international voice experience Excellent communication skills required. Salary- Upto 50k ctc Plus incentives Experienced candidates. 60k Retention Bonus Required Candidate profile 5 days working Both side cabs Rotational shift Rotational off

Technical Support Analyst India: Roles and Responsibilities: Serve as the first point of contact for end-users seeking technical assistance via calls, chats, or tickets. Troubleshoot and resolve hardware, software, application, and network-related issues efficiently. Manage incidents, service requests, and problem tickets using ITSM tools (e.g., ServiceNow, BMC Remedy). Provide support for desktop/laptop systems, mobile devices, printers, and conferencing equipment. Ensure timely escalation of unresolved issues to the appropriate internal teams or vendors. Install, configure, and upgrade system software, patches, and security updates as needed. Assist with user account administration including Active Directory, Outlook, Office 365, VPN, etc. Maintain accurate documentation for issues, solutions, asset inventory, and technical processes. Educate users on system usage, security practices, and self-service tools to reduce support requests. Monitor IT systems for performance issues and outages, and act proactively to minimize downtime.