4438 Ticketing Jobs - Page 29

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Our investors include Sarah Guo from Conviction, IRIS (the largest tax software provider in the UK), and many of our partners and customers who believe in our mission and vision. Our team comes from top tax, financial services, and fintech companies — Gusto, Intuit, Zenefits, Thomson Re...

We are looking for a skilled Reservation Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in managing reservations and ensuring excellent customer service. Roles and Responsibility Manage and coordinate reservations, including handling guest inquiries and resolving issues. Develop and implement effective strategies to improve reservation processes and increase customer satisfaction. Collaborate with other departments, such as front office and housekeeping, to ensure seamless operations. Analyze and report on reservation data to identify trends and areas for improvement. Train and guide junior staff members on reservation procedures and b...

Job Overview: As an L2 Application Support Engineer, you will play a crucial role in ensuring the stability, performance, and functionality of various software applications within an organization. Your primary responsibility will be to provide second-level support to end-users and collaborate with cross-functional teams to troubleshoot and resolve complex issues. You will also be involved in enhancing system efficiency, optimizing processes, and maintaining a high level of customer satisfaction. Key Responsibilities: - Troubleshooting and Issue Resolution: Investigate and analyze reported issues, identifying root causes and implementing effective solutions. Collaborate with L1 support, devel...

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 6 Months Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily...

Requirements: 1. Understand to resolve L1 Support issue based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system and maintain the staus tracker. 3. User Manual prepare for new FICO issues. 4. Expertise in end-to-end sales and A/P and A/R. 5. Resolve the regular FICO L0 issues and maintain status tracker of issue resolution. 6. Knowledge on SAP FICO standard Report execution. 7. Understand the issue complexity and handle the L0 team.

Requirements: 1. Understand to resolve L1 Support issue based on assignment received from L0 team. 2. Help desk ticket monitoring and close in system and maintain the status tracker. 3. User Manual prepare for new SD Development or Process. 4. Expertise in end-to-end sales and pre-sales lifecycle and sales master. 5. Good Understanding in MRP process and sales return. 6. Knowledge on SAP SD table and Report execution. 7. Understand the issue complexity and handle the L0 team. 8. Knowledge in Interface and background job monitoring. 9. Knowledge in ABAP debugging and Interface table data maintenance

18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Your benefits Internal career development program Onboarding program Unlimited employment contract

GENERAL MAINTENANCE & AMC Electrical, Mechanical and Civil Maintenance House Keeping Maintenance Asset Maintenance & Inventory control Pest Control Maintenance Purchase, Payments & Petty cash PURCHASE, BILLING & PAYMENT Preparing Purchase orders and obtaining the approvals Gathering minimum three quotations Finding cost components Selection of vendor Raising purchase requisitions and issuing purchase order Receiving materials with due inspection Verifying the Invoice Maintaining and documenting PO file as per ISO audit norms ADMIN HELP DESK Maintain the online systems Attending problems related to customers which are received through the online system Solving the customer related issues dipl...

You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Role: As an GFOCC Tech at ADSIPL, you will get to maintain and operate the world s largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out G...

Job Profile The Airline Ticketing Executive is responsible for managing ticket sales & reservations for both domestic & international travel. Providing exceptional customer service, ensuring accurate booking information, and handling any travel-related queries or issues. Work closely with airlines, Operations & Sales Team and customers to ensure a seamless travel experience. Responsibilities The job involves managing and processing flight bookings for both domestic and international destinations. The role involves addressing ticketing inquiries, assisting customers in selecting suitable flight options, and handling cancellations, changes, and refunds in accordance with airline policies. Proc...

In-tech is looking for IT Support Engineers to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chatConducting diagnostic tests to identify the root cause of customer issues Providing technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issues Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials Communicating with customers and internal stakeholders to p...

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease. Role Overview We are seeking IT Help DeskStaff to provide first-level technical support to users, ensuring smooth functioning of IT systems and infrastructure. The role involves assisting with hardware, network, and software troubleshooting, resolving routine IT issues, and escalating complex proble...

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory. In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, re...

-Undergo necessary technical/US healthcare domain trainings (optional -depending on skillset already possessed by candidate) - Deliver standard reporting suits to internal and external stakeholders by thoroughly performing quality checks under guidance of seniors -Supporting ad-hoc reporting and analytical needs of internal and external clients. Includes but not limited to building new reports and dashboards, automating/ optimizing existing reports or processes under guidance of seniors - Clearly communicating insights or issues came across while delivering the reports and documenting them in standard templates -Develop the knowledge on US Healthcare domain -Actively participate in regular s...

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. Responsibilities Enhance customer relationships by identifying areas for improvement in the overall customer experience Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs...

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system

Education Qualification : B.Sc Skills : Primary -> Technology | Cisco R and S Network Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Cisco ASA Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Palo Alto Administrator - Level 2 Support | 2 - Knowledgeable Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration...

Act as the 1st line of IT support within the company and be flexible for rotational shifts. Support Cyara s staff across the globe. Troubleshoot and support wireless and wired networks. Windows OS (Operating System) 10/11 and MAC OS X troubleshooting. Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues. Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service. Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services. Participate ...

Radancy s success is built on the success of our customers, and we're looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you'll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. we're looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approach collaborating with clients and internal teams to provide guidance...

Role & responsibilities Maintain system setup and configuration of the HRIS platform and integrated tools. Manage user access, roles, security permissions, and workflow settings. Provide first-level support for internal users and clients on system-related issues. Track, document, and resolve support tickets (internal and external). Support testing and rollout of new features or system enhancements no coding involved. Assist in developing internal process documentation and conducting user training (internal and occasionally external). Monitor task lists and ensure timely execution of project deliverables. Coordinate with vendors, clients, and cross-functional teams for smooth system operation...

Serve as primary point of contact for UBS employees across workplace services Provide exceptional customer service and resolve employee queries promptly Proactively engage with employees to understand needs and gather feedback Support new employee onboarding and workplace orientation Facilitate employee events, celebrations, and engagement activities Maintain a welcoming and professional workplace atmosphere Multi-Location Flexibility Seamlessly operate between Aquila and Centaurus locations as required Maintain consistent service standards and employee experience across both sites Adapt to varying workplace cultures and operational requirements at each location Support inter-location coordi...

Illustrate WeWork s core values and strive to achieve our mission by supporting the Community Management team to achieve the following: Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members Ensure that your building is fully operational and processes are running smoothly Drive growth and promotion of WeWork-provided service offerings Take direction from the Community Lead and the Community Manager to support the Community Team as necessary Greeting / Point of Contact : Be the first and last point of contact for your building Cover the front desk during business hours Greet and check-in member guests Greet p...

Role Overview This role involves providing sophisticated technical support within a specific domain or technology area. The domain s pecialist diagnose s and resolve s sophisticated issues, collaborating with multi-functional teams. They apply expertise in their domain to ensure the stability and efficient performance of systems and applications. Responsibilities include solving, advancing and handling incidents, and contributing to knowledge sharing. The role is essential for resolving intricate technical problems, improving domain-specific knowledge, and delivering outstanding support, ultimately maintaining a high standard of reliability and performance within Kantar Profiles Technology. ...

1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps take...