6127 Ticketing Jobs - Page 29

MAIN PURPOSE OF JOB The mission of the Talent Community Onboarding Manager is to make Welocalize the most preferred customer for our community and provide consistently excellent support and engagement to Welocalize s suppliers worldwide. Today our team has over 15,000+ interactions with our suppliers base every day! We also manage their profiles on specific platforms. MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Manager: Offer excellent customer support to our global supplier base, mostly through the use of our ticketing and knowledge management systems (Zendesk, Junction, Workday, Hyperwallet) Represent the company and...

Job Title: Support Engineer /Sr. Support Engineer Job Summary: We are seeking a skilled and customer-focused IT Helpdesk Support Technician to provide Level 1 & 2 IT assistance for SCAN HealthPlan. Level 1 and Level 2 technical Key Responsibilities: - Provide first and second-level technical support to users via phone, email etc. - Working on Service requests and resolving them in a timely manner. - Diagnose and resolve hardware, software, and network issues. - Install, configure, and maintain computer systems and applications. - Escalate complex issues to higher-level support teams when necessary. - Document support activities and maintain accurate records in the ticketing system. - Assist ...

Description Title: Provider Support Technician Reports To: Provider Success Manager Department: Product & Engineering Location: Cincinnati, OH Position Status: Hourly Non-Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of Uninterrupted Peace of Mind. DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: This role provides frontline reactive end user support in a service desk/custome...

Location: Pune Job Type: Full-Time Job Overview: We are seeking a highly motivated and customer-focused Support Engineer (Developer) with 2 years of experience to join our dynamic team. This role offers exposure to both L1 and L2 support, providing a unique blend of customer interaction and hands-on technical problem-solving. We are looking for a passionate and proactive Support Engineer / Developer with 2 years of experience in customer-facing roles, who thrives in a fast-paced environment and enjoys problem-solving. The ideal candidate will have a solid technical foundation in Ruby on Rails (RoR), MongoDB, React, and Java, coupled with strong communication skills and customer empathy. The ...

Role Summary: The Team Leader - Voice and Chat Support will be responsible for managing a team of customer support representatives handling voice and chat processes. The role involves ensuring excellent customer service, meeting performance targets, and maintaining high levels of team engagement and operational efficiency. The ideal candidate should have strong leadership, communication, and multitasking skills with experience in managing both voice and chat operations. Key Responsibilities: Team Management: Supervise and manage a team of voice and chat support agents, ensuring consistent performance and productivity. Monitor attendance, adherence to schedules, and compliance with company po...

Job Title: Onsite Desktop Support Engineer Location: Hyderabad Experience: 6 Months 1.5 Years Role Overview We are looking for an enthusiastic and skilled Onsite Desktop Support Engineer with hands-on experience in Desktop Support, O365, and Data Center operations (Mandatory) . The ideal candidate should have strong troubleshooting skills and the ability to handle day-to-day IT support activities efficiently. Key Responsibilities Provide onsite desktop support for end-users (hardware, software & network issues). Perform OS installation, configuration & upgrades . Troubleshoot and resolve hardware issues including desktops, laptops, and peripherals. Manage user accounts and access through Act...

Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines Field Services Technician II(Lead Single Man Sites) Independently manage onsite IT support at single-person or lead-assigned locations Serve as the primary co...

Data Center Technician IV Full-time Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the worlds most recognizable and innovative organizations. Job Description The Data Center Technician IV leads the installation of hardware into racks, asset tagging and s...

Overview: The On-Premise Software Support Agent (First Line) is the first point of contact for customers experiencing issues with locally hosted (on-premise) education software systems. This role focuses on diagnosing and resolving basic technical problems, providing guidance, and escalating complex cases to second line support when necessary. What You Will Do Key Responsibilities: Respond promptly to support requests via phone, or ticketing system. Log, categorise, and prioritise incidents in the helpdesk system ServiceNow. Perform initial troubleshooting for on-premise software applications, including installation, configuration, and connectivity issues. Guide users through step-by-step so...

The Corporate IT team is looking for a Desktop Systems Specialist II to provide the highest quality, hands-on technical support to both our onsite and remote employees in a professional environment. Were seeking a self-motivated, service-oriented individual who can make an immediate, positive impact by resolving complex end-user issues and collaborating on new IT service implementations. You Will: Provide 2nd Tier support to investigate and resolve technical problems remotely and physically onsite. Provide daily technical support to employees for internal desktop systems software and hardware. Monitor & maintain the request queue and Service Level Agreements (SLAs), providing direct support ...

Walk-In Drive | Junior Analyst Business Operations (IT Support) Tuesday, 16 December 2025 Goregaon West, Mumbai Open for Graduate Freshers 2024 & 2025 Passouts Greetings from Rentokil PCI! We are pleased to invite enthusiastic Graduate Freshers to a Walk-In Interview for the role of Junior Analyst Business Operations (IT Support) at our Mumbai office. If youre passionate about automation and eager to grow with a global industry leader, this opportunity is meant for you! About Rentokil PCI Rentokil PCI is India’s leading pest management organization and part of the global Rentokil Initial Group. Formed in 2017 as a joint venture between Pest Control India and Rentokil, we now operate across 3...

Experience: Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges Basic understanding of Cloud Infrastructure services & its conceptsMust have the technical aptitude to learn, apply and solve technolog...

REPORTING TO : Infrastructure Service Operations, Food, Feed and Agro Testing Europe OVERALL OBJECTIVES : As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 an...

As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environm...

Do you have a practical experience of designing and building medium-sized IT Infrastructure environments? Are you able to discuss with the Business to understand their requirements and select/build solutions that will deliver according to their requirements? Are you able to MOVE FAST and adjust your solution on the fly as needed? We are looking for Senior and mid-level Engineers, who feel comfortable with the concept of Zero Trust Networks, Cloud (Azure, AWS), and are specialized in Network Management. As part of the Project Team (GSC NSC IT Infrastructure) youll be responsible to define, design and implement a Network Component of virtual Security Zones, or actual Eurofins Locations. So you...

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India, where youll be the first point of contact for IT support across Europe and where your ambition can lead you to a leadership role. OBJECTIVE : As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. What Youll Do Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues re...

REPORTING TO: ITISC07 L2 Operation manager, Environment Testing Europe. OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations and project tasks under the scope of L2 operations crew. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure. Open mind and ability to cooperate with multiple individuals in a multicul...

Looking for candidates with prior experience in travel agency. Should have worked in ticketing department and have knowledge about the same. Daily work includes coordination with clients , ticket bookings etc.

OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, O365 engineering skills. You will get an opportunity to drive Eurofins major IT Infrastructur...

Job Role POSITION TITLE: ITISC FET Europe Helpdesk Engineer REPORTING TO: ITISC FET Europe Service Desk Manager / India Team Leader Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India , where youll be the first point of contact for IT support across Europe and where your ambition can lead you to a leadership role. OBJECTIVE: As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delive...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Remote Support Engineer will provide technical support for end-user devices, focusing on Windows OS, Microsoft Intune...

Shift: US Shift ( 7 PM to 3 AM IST ) Work Mode: Hybrid Relevant Exp: Min 8 Years Key Responsibilities: 7+ years of experience. Provide functional support for AR, CM, GL, IISC, and Secondary AP/PA modules. Work with business teams to gather requirements, perform gap analysis, and propose scalable solutions. Configure and maintain financial modules and ensure alignment with business processes. Perform root cause analysis and resolution for any issues or incidents raised via ticketing tools. Collaborate with the GDC team for any offshore dependencies or escalations. Support monthly, quarterly, and yearly financial close processes. Create and maintain documentation including BRDs, configuration ...

Job Role Provide Level 2 technical support for hardware, software, network, and application-related issues. Handle escalated tickets from L1 service desk and ensure timely resolution. Communicate effectively with end users via phone, email, and remote tools. Troubleshoot incidents, perform root cause analysis, and implement preventive measures. Escalate complex issues to L3 teams or relevant support groups as required. Document all incidents, resolutions, and updates in the ticketing system. Adhere to defined SLAs and maintain a high level of first-time resolution. Collaborate with global support teams and contribute to knowledge base creation. Follow ITIL processes for incident, problem, an...

Requirements Build and maintain high-qualitynative Android applicationsusingKotlin and Jetpack Compose, with a focus on fast delivery and maintainable architecture. Work closely with internal teams and client stakeholders to developend-to-end mobile featuresthat align with product goals and timelines. Contribute to architectural decisions in collaboration with senior engineers with a strong emphasis onscalability,testability, andperformance. Collaborate withincross-functional squads(designers, PMs, QA, backend) to ship new features to live apps used by sports fans worldwide. Ensure a high standard of quality throughcode reviews,testing, andengineering best practices. Join a hybrid working en...

OBJECTIVE: As a Service Desk Engineer, youll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. Youll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service. What Youll Do Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex iss...