2006 Ticketing Jobs - Page 27

About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

Overview We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users. Responsibilities Key Responsibilities: Provide first-level contact and problem resolution for users with hardware, software, and application issues. Respond to queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. Escalate unresolved issues to the next level of support. Maintain accurate records of issues and solutions within the ticketing system. Assist in setting up new user accounts and workstations. Follow up with users to ensure full resolution of issues. Provide support for remote users and mobile devices. Document internal procedures and contribute to knowledge base articles. Qualifications Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2 years of experience in a helpdesk or technical support role. Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk). Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Strong problem-solving and multitasking abilities. Essential skills Preferred Qualifications: Experience with Active Directory and remote desktop tools.

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the clients ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma What youll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why were different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Heres one of our own, talking about the culture, space and growth opportunities https / / www.youtube.com / watch?v=j8O37KNINdY Job Requirements Details Key Responsibilities and Accountabilities Take responsibility for the smooth running of all employees facing desktops,laptops,tablets,smart devices,OS,Printers,VC room & applications. Provide support for any IT related issue as direct by management. Perform daily check on DC equipment Provide weekly reports to management for all issues at assigned sites Take ownership of incidents & service request and professionally manage them through to resolution Ensure all incidents ,service request and changes through Service NOW Provide hands on support for other IT teams,i.e.NetworkServer Admin and Telephony as required Proactively manage assigned sites and suggest improvements and innovation. Undertake other tests as assigned by management Provide support for all IT related project Flexibility in traveling across the time zone when required Provide all IT support for VIP user Technology Skill Desktop support 1st and 2nd line support Microsoft 7/10 OS installation and reimaging Microsoft Office 2016-O365 support Microsoft Outlook configuration,troubleshooting ,housekeeping and administration Network troubleshooting , IP, DHCP 1st and 2nd line Mobile user support Printer troubleshooting and management Projector and audio-visual maintenance and support Soft skills Team player Excellent communication skills English & Japanese, written and oral Ability to deal professionally with users,customers and suppliers Ability to communicate technical information to nontechnical users Self-motivate,committed and enthusiastic IT professional ,must be able to work on own initiative and without constant supervision proven experience of working in a high-pressured corporate environment Understanding of ITIL Pay Range Based on Experience

About Us: At ShopDeck, we help e-commerce merchants set up and manage their D2C (Direct-to-Consumer) storefronts profitably. With an all-in-one software solution that integrates storefront management, shipping, marketing, and communications, we empower businesses to sell smarter and more effectively, just as easily as they would on e-commerce marketplaces. Our goal is to democratize D2C selling for all, not just venture-funded brands. The Role: We are looking for a Seller Management Expert (SME) to join our growing team. As an SME at ShopDeck, you ll be the backbone of our customer support, ensuring our clients receive top-notch service and support for their D2C business needs. You will help resolve issues, assist with shipment tracking, analyze customer interactions, and collaborate with internal teams to optimize merchant profitability. A Day in the Life: Shipment Assistance : Track shipments, address delivery inquiries, and resolve any issues related to deliveries. Issue Resolution : Investigate and resolve issues like missing or damaged packages, transit delays, and delivery exceptions. Customer Support via Ticketing : Manage customer tickets through our system, ensuring timely and effective resolutions. Process Improvement : Analyze customer interactions and offer insights to improve internal processes and customer satisfaction. Collaboration : Work closely with internal teams to maintain and improve client accounts, ensuring high standards of service. Ideal Candidate: Excellent Communication Skills : Strong verbal and written skills for clear customer interactions. Customer-Centric : Deep understanding of customer needs and ability to resolve issues swiftly in a fast-paced environment. Problem-Solving : Ability to analyze complex issues, identify root causes, and provide effective solutions. Time Management : Organized with the ability to prioritize and manage multiple tasks. Flexibility : Willingness to adapt to a flexible work schedule, including weekends and holidays when necessary. CRM Experience : Familiarity with CRM software (e.g., Salesforce) is a plus. What We Offer: Attractive Compensation : Competitive pay and benefits. Medical Coverage : Comprehensive health insurance for you and your loved ones. Growth Opportunities : Join a fast-growing company with unmatched opportunities to learn and progress in your career. Collaborative Culture : Work closely with senior leadership and be part of strategic decisions. Innovative Environment : Your ideas matter! Contribute to shaping our services and products. Join Us: Be part of a company that s changing the way merchants do business! If you re passionate about customer service and eager to grow in the e-commerce space, we d love to hear from you. Equal Opportunity Employer: We encourage applicants from all backgrounds to apply. How to Apply: Apply by clicking on apply button and filling the required questionnaire.

We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

To handle Production support activities of Ariba Invoice to Pay module. Ability to troubleshoot, analyze, and resolve production issues under pressure Strong understanding of support processes, ticketing systems, and SLA management Familiarity with Ariba modules, particularly those related to invoicing and payment processing workflows will be added advantage Excellent communication skills, both written and verbal, for interacting with users, technical teams, and management A keen eye for detail and the ability to differentiate between system defects, user errors, and process gaps Actively monitor, troubleshoot, and resolve production support tickets submitted by users. Ensure all tickets are resolved within the defined Service Level Agreements (SLAs): Critical ( For system-related issues that require more time, ensure an Estimated Time of Arrival (ETA) is provided and updated, with a target of zero system tickets remaining open for more than 30 days without an ETA. Complete scheduled production support activities diligently following established checklists. Ensure all reporting-related activities are finalized and completed on the 1st day of each calendar month. Execute all month-close related activities accurately and within the defined month-close period. Properly document and save evidence of all completed activities in the designated storage path. Complete necessary sign-off procedures for month-close activities within the required timeframe Proactively monitor the Ariba system for invoices that become stuck in the Paying status. Ensure that no invoices remain stuck in Ariba past their due date, particularly those impacted by interface issues. Investigate the root cause of stuck or failed invoices, especially those related to technical or interface problems. Escalate issues promptly to the concerned technical or business teams as needed. Ensure payment details and status are accurately updated in Ariba once the underlying issue is resolved. Take ownership of resolving technical issues impacting invoice processing and handle failed invoices in a timely manner. Maintain a robust and organized tracking system for open issues and tickets that are identified as system defects or require ongoing investigation. Actively participate in weekly IT Connect and/or Payable Connect meetings to discuss open system issues, provide updates, and collaborate on resolution strategies with relevant teams.

The Manager & Sr. Manager, Support Team is a senior leadership role responsible for managing a high-performing team of ERP support engineers, ensuring the delivery of exceptional customer experiences and operational excellence. This role is focused on fostering a customer-centric culture, driving team performance, and developing strategies to resolve complex customer challenges efficiently and effectively. The Sr. Manager oversees team operations, including case management, escalation handling, and process improvement initiatives. They act as a key liaison between the support team and cross-functional departments such as Product Management, Engineering, and Sales to ensure alignment on issue resolution and customer satisfaction goals. This role also involves resource planning, performance tracking, and driving initiatives to enhance support workflows and team capabilities. By proactively addressing recurring issues and identifying opportunities for continuous improvement, the Sr. Manager plays a critical role in shaping the support organization s success and its alignment with business objectives. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities: Leadership and Team Management Provide leadership, mentorship, and coaching to a team of support engineers, fostering a culture of accountability, ownership, and continuous learning. Set team performance goals, conduct regular reviews, and develop individualized development plans to enhance skills and capabilities. Ensure the team is equipped with the necessary tools, training, and resources to meet customer needs and resolve cases efficiently. Escalation Management Oversee the handling of escalated cases, ensuring adherence to escalation protocols and Service Level Agreements (SLAs). Act as an escalation point for high-priority customer issues, working closely with cross-functional teams to ensure timely and effective resolutions. Proactively monitor escalations to identify patterns and develop strategies to minimize future occurrences. Operational Excellence and Process Optimization Continuously evaluate and refine support workflows, case triage, and escalation processes to enhance efficiency and improve customer satisfaction. Develop and implement operational metrics (KPIs) to measure team performance, identifying opportunities for process improvement and optimization. Ensure consistent global support coverage through effective resource planning, shift rotations, and on-call schedules. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Partner with Product Management and Engineering to address systemic issues, advocate for product enhancements, and align on customer-focused priorities. Collaborate with Sales and Customer Success teams to understand customer requirements and deliver tailored support strategies. Facilitate cross-departmental initiatives to improve communication and streamline issue resolution processes. Customer-Centric Focus Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, transparency, and high-quality solutions. Actively engage with key customers to address concerns, build trust, and ensure their feedback informs support and product improvements. Monitor customer satisfaction metrics and implement strategies to exceed expectations and enhance loyalty. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Education Bachelor s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certificat

Support Executive (Night Shift) Rajkot , India We are looking for a dedicated Support Executive (Night Shift) to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight. Responsibilities Provide timely and effective customer support via phone, email, or chat. Maintain detailed records of customer interactions and issue resolutions. Follow up on customer inquiries and ensure satisfactory closure. Escalate unresolved issues to relevant departments as needed. Assist in onboarding and guiding customers through products/services. Achieve daily/weekly call and resolution targets. Ensure high levels of customer satisfaction and professionalism. Participate in team meetings and continuous training programs. Work closely with sales/support teams to improve service delivery. Experience Fresher - 1+ Year Education Bachelor s degree in Business Administration, Marketing, Communication, or a related field. Must Have Excellent verbal and written communication skills in English. Strong interpersonal skills with a customer-focused attitude. Ability to multitask and manage time effectively. Basic understanding of CRM and support ticketing systems. Self-motivated, proactive, and able to work independently during night hours. Comfortable working in a fast-paced and target-driven environment.

Position Name: Business Development Executive Pay: 20,000 + bonus upto 5000. Pre-Requisites: Excellent written and verbal communication skills. Work from office 9am to 6pm (Mon - Sat) Hungry & energetic attitude Job Brief: We are looking for an energetic person to join our growth team. They would primarily spend time making calls, updating records on Zoho CRM and researching our prospects online. Job Responsibilities: Your primary responsibility is to organise sales meetings for your senior team members, and your secondary responsibility is to keep our CRM updated. Job Role: The role involves managing leads on Zoho CRM and mainly includes calling them regularly to identify requirements. It may involve the following but is not limited to: Generating leads Enriching them by browsing the internet/calling Coordinating with the sales team and customers Preparing and sending proposals. Following up with customers on the proposals sent out, etc Making reports for weekly meetings. Why join this role? It will provide the right environment and guidance to start your career in the world of high ticket B2B sales. Our average deal value is > 1 Crore annually recurring revenue. About the firm: NVS is a 65 crore 18-year-old people transportation firm that caters to over 30+ schools and corporations that include thousands of employees and parents, currently resulting in over 20000+ Daily active users. We also have a software business that is 4 years old. We are an ever-growing firm with a pan-India but Bangalore-heavy presence and are constantly innovating. We pride ourselves on providing top-notch feature-rich products and customer-centric reliable services. We are rapidly expanding to top schools, corporations, and new cities, keeping kids safe, employees reaching the office on time and parents reassured

o Provide tech assistance to customers via chat o Troubleshoot resolve technical issues promptly o Assist customers in setting up configuring gaming console o Address billing-related inquiries, including payment processing, refunds, subscription mgt Required Candidate profile o Assist customers account-related billing concerns o Educate customers about Gaming products, services, features o Provide detailed info on subscription plans, game titles, and additional offerings Perks and benefits Perks and Benefits

Job Summary We are seeking an experienced and dynamic Sales Training Manager to lead the training agenda and enhance the overall performance of the sales field force. " Roles & Responsibilities Conduct training needs identification (TNI) exercises by engaging with stakeholders to identify specific training requirements for different teams within the Field organization. Develop and customize training programs tailored to the needs of Managers, guiding team members in creating learning modules for their respective workgroups at the frontline level. Manage the content development and online administration of eLearning and mobile learning platforms across all levels of the field force. Deliver managerial programs aimed at Area Manager/Regional Manager (AM/RM) level employees and evaluate program effectiveness based on established metrics. Cultivate strong and collaborative relationships with stakeholders, forging strategic alliances to advance the priorities of the Training team. Foster a cohesive work environment, communicate clear performance expectations, identify and support individual talent, and promote continuous learning and professional development among team members. Implement accreditation activities by communicating the concept to stakeholders, conducting skill evaluation tests, and collaborating with line managers to design and execute post-accreditation activities. " Qualification Educational Qualification Any graduate/Science (Pharmacy preferred); MBA desirable. Minimum Experience Required 2-10 years of of experience as a trainer & team management. Skills & Attributes Technical Skills In-depth understanding of the pharma selling scenario with a focus on how a Pharma Sales Representative/Sales Business Officer/Area Sales Manager works. Experience in Sales and Marketing. Basic Science knowledge and orientation. Understanding of contemporary training methodology, pedagogy, systems, and practices. Knowledge of Organizational/product/marketing and sales process related inputs. Behavioral Skills Effective verbal and written communication. Understanding and connecting with team members on a personal level. Flexibility and openness to new ideas. Ability to inspire and motivate the sales team. Providing constructive feedback and coaching. " Additional Information About the Department: Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organization with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy, and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations, and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. " Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. " Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/. "

Sales ManagerJOB DESCRIPTION SALES MANAGER The Position The Sales Manager, will be responsible to manage and execute sales This role requires an in-depth understanding of Affordable Home loan sector together. The incumbent will work closely with the management and business unit owners of the company. Department: Sales Location: Bangalore Employment Type: Full time Roles & Responsibilities:- An individual will be responsible to source Home Loan, LAP and Margin Money Funding cases from open market, developer channels and connectors/DSA Look at affordable with a ticket size of 40 lakhs Key Skills / Requirements:- Graduate with 1-3 years + relevant experience Basic knowledge about KYC Strong communication skills, both spoken as well as written Good interpersonal skills Benefits Competitive salary packages and bonuses. Mediclaim plans for you and your dependents Access to educational resources for self-improvement technical and non-technical

We are looking for a dedicated Support Executive (Night Shift) to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight. Responsibilities Provide timely and effective customer support via phone, email, or chat. Maintain detailed records of customer interactions and issue resolutions. Follow up on customer inquiries and ensure satisfactory closure. Escalate unresolved issues to relevant departments as needed. Assist in onboarding and guiding customers through products/services. Achieve daily/weekly call and resolution targets. Ensure high levels of customer satisfaction and professionalism. Participate in team meetings and continuous training programs. Work closely with sales/support teams to improve service delivery. Fresher - 1+ Year Bachelor s degree in Business Administration, Marketing, Communication, or a related field. Excellent verbal and written communication skills in English. Strong interpersonal skills with a customer-focused attitude. Ability to multitask and manage time effectively. Basic understanding of CRM and support ticketing systems. Self-motivated, proactive, and able to work independently during night hours. Comfortable working in a fast-paced and target-driven environment. Our next-generation solutions are built to transform businesses and drive growth in the digital era. Find Us 905, Corporate Levels, 150 Ft. Ring RD Nr. Ayodya Chowk, Opp Synergy Hospital Rajkot 360006

Position: Support Analyst Location: Hyderabad Experience: 1-2 Years About Us Lera Technologies is a future-focused, AI-led digital transformation company that empowers businesses to innovate and grow in today s fast-paced technology landscape. Our core strength lies in our flagship products like the 9X Data Platform which is a state-of-the-art solution for seamless data ecosystem management. Additionally, FinSight 360 is our advanced GenBI, platform that elevates decision-making through intelligent business insights. We partner with enterprises with an ensemble of services to solve complex challenges around data modernization, integration, governance, and operational efficiency. By fostering a culture of continuous innovation and client-centricity, we deliver scalable, impactful solutions that drive measurable business outcomes. At Lera, we dont just enable transformation. We engineer it! What You Bring Around 1+ year of experience in a support or helpdesk role. Basic understanding of business systems, software applications, or IT operations. Familiarity with ticketing tools such as Jira and general service desk workflows. Strong communication, coordination, and follow-up skills. A collaborative attitude and willingness to learn from technical teams. Nice to Have: Exposure to ITIL practices, Excel reporting, or customer support tools. Desired Skills Understanding of SLA-based ticket management. Basic troubleshooting and user access management. Experience working in cross-functional teams and providing timely customer updates. Ability to contribute to support documentation and knowledge bases. Your Role As a Support Analyst, you will As a Support Analyst, you will serve as the Single Point of Contact (SPOC) for client-raised support tickets. You will ensure timely tracking, communication, and resolution by coordinating across internal technical teams and end-users. Act as the first line of support for client issues. Log, prioritize, and track tickets using tools like Jira. Coordinate with internal teams to drive issue resolution. Keep users informed of status, resolution plans, and workarounds. Ensure closure within SLA timelines; escalate as needed. Maintain and improve support documentation and knowledge articles. Generate weekly/monthly reports on ticket volumes, trends, and SLAs. Participate in team meetings, retrospectives, and improvement efforts. Why Choose LERA I.C.E. Philosophy: Embrace Innovation, Creativity, and Experimentation. Impact: Significantly impact our clients success across various industries. Culture: Thrive in a workplace that values diversity and inclusive excellence. Professional Growth: Benefit from extensive opportunities for career advancement. Join Us Are you ready to be the bridge between users and technologyIf youre passionate about support and customer success, we d love to hear from you. Apply now and become part of Lera s digital journey. LERA: Pioneering solutions, inspiring leaders. Apply today and be a part of shaping the digital future.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Description: Seeking an experienced and dynamic Team Leader to lead a team in TLS Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery. Roles and Responsibilities: This leader is accountable for effectively driving the following: Key departmental metrics as defined by leader Team Performance Stakeholder Management Quality and Compliance Colleague engagement and Motivation The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments. Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly. Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance. Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions. Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally Demonstrate business and operations knowledge to attract potential opportunities Drive and support TLS business initiatives Open to work in 24*7 environment Minimum Qualifications The incumbent should be graduate or equivalent with 6 years of post-qualification experience. Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage Should not be on any form of counseling or action plan Good Knowledge of American Express and Travel & Lifestyle Service processes and systems is desirable Understanding and experience of net fares and revenue management will be an added advantage Strong interpersonal skills and the ability to influence at all levels Excellent communication skills Sound planning and organizing skills Must possess problem solving and planning skills to facilitate and focus on continuous improvement Self-starter with ability to execute with minimal direction and strong attention to detail Ability to work in a team environment fostering teamwork and driving collective performance Compliance Language We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Company Description We are in collaboration with World tickets and have provided exceptional services to our customers since 2014. We have wide network of customers booking flight tickets from USA to India Role Description This is a full-time on-site role for a Travel Consultant located in Gurugram. As a Travel Consultant at Myflyyatra, you will be responsible for assisting customers in making travel arrangements, including booking flights, hotels, and rental cars. You will also provide expert advice to customers to ensure that their travel plans meet their needs and budget, as well as offering solutions to any travel-related issues that may arise. As a Travel Consultant, you will work closely with customers to ensure they have the best possible travel experience. Qualifications Excellent communication and interpersonal skills Comprehensive knowledge of travel industry and destinations Familiarity with travel reservation systems GDS Amadeus and online booking platforms (Must) Bachelor's degree or Diploma Fluency in written and spoken English Passion for travel and a desire to help others experience the joy of travel Position : Sales and Ticketing agent - US Process Shift timings- Night shifts Location : Sector 49 Gurugram We are also hiring fresher with good communication skills and knowledge of GDS and USA geographical knowledge Employment Type Full-time

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Company Overview: GiGa-Ops Global Solutions is dedicated to delivering top-tier IT services and support in a rapidly evolving technological landscape. Our mission is to empower businesses by providing innovative solutions and unparalleled customer service. We pride ourselves on nurturing a collaborative culture that values growth, innovation, and excellence. As a company, we are committed to fostering a diverse and inclusive environment where every team member can thrive. Role Responsibilities: Provide first-level support to end-users experiencing technical issues. Respond to support requests via phone, email, and chat in a timely manner. Diagnose and troubleshoot hardware and software problems. Document all support interactions and update customer information accurately. Escalate complex issues to the appropriate technical team as needed. Assist in the setup and configuration of new equipment. Train users on basic software applications and troubleshooting techniques. Monitor and manage ticketing system to ensure timely resolution. Participate in team meetings to discuss ongoing support tasks and project updates. Maintain a positive attitude while handling customer inquiries and complaints. Follow up with users to ensure their technical issues have been resolved satisfactorily. Stay updated on company products and services to provide accurate information to users. Contribute to creating and updating knowledge base articles. Participate in special projects to improve service desk efficiency. Assist colleagues with technical support issues when required. Qualifications: Recent graduates or final-year students in IT or related fields. Strong interest in a career in IT support or service desk roles. Excellent verbal and written communication skills. Basic understanding of operating systems (Windows, MacOS, Linux). Familiarity with networking concepts and troubleshooting. Ability to work in a fast-paced environment. Demonstrated problem-solving ability. Strong attention to detail and organizational skills. Aptitude for learning new technologies quickly. Ability to work both independently and as part of a team. Willingness to take ownership of user issues from start to finish. Positive attitude and professional demeanor. Experience in customer service is a plus but not required. Availability to work on-site in Hyderabad. Must possess a proactive approach towards work. Flexibility to adapt to changing business needs.

Company Overview: GiGa-Ops Global Solutions is a forward-thinking company dedicated to leveraging technology to provide exceptional service and support to our clients. Our mission is to empower businesses through innovative solutions while fostering a culture of collaboration, integrity, and excellence. We believe in the power of teamwork and continuous learning, which drives us to exceed client expectations every day. Role Responsibilities: Respond to incoming service requests via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and networking. Provide first-level support by troubleshooting problems with end-user devices. Monitor and manage service requests ensuring timely resolution. Log all incidents and service requests in the ticketing system accurately. Assist with the onboarding of new users and setup of their equipment. Maintain documentation for all support processes and knowledge sharing. Escalate unresolved issues to higher-level support teams. Conduct regular follow-ups with users to ensure satisfaction. Maintain a strong understanding of company systems and services. Provide training on basic technical issues to users as needed. Report on service request trends and identify potential areas for improvement. Participate in team meetings and contribute to service improvement initiatives. Ensure compliance with company policies and security protocols. Support IT projects as required. Qualifications: Bachelor s degree in Computer Science or related field. 0-5 years of experience in a service desk or technical support role. Strong understanding of ITIL best practices. Familiarity with Windows and Mac operating systems. Experience with remote desktop tools. Knowledge of networking fundamentals. Proficient in using ticketing systems (e.g., ServiceNow, Zendesk). Excellent verbal and written communication skills. Capability to work under pressure in a fast-paced environment. Ability to work on-site with flexibility in hours as needed. Customer-centric approach with a problem-solving mindset. Strong analytical skills for troubleshooting issues. Ability to prioritize tasks effectively. Team player with a collaborative spirit. Willingness to continuously learn and grow professionally.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder, and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland. Location: Mumbai Overview: We are seeking a highly analytical and experienced WFM Automation Senior Analyst to join our dynamic Workforce Management (WFM) team. In this critical role, you will be instrumental in identifying, developing, and implementing automation solutions that optimize our global contact center operations. While familiarity with Workforce Management (WFM) principles is a plus, your primary focus will be on leveraging your expertise in data analysis, scripting, and automation tools to drive efficiency, improve process accuracy, and ultimately elevate our operational capabilities. Duties and responsibilities: Automation Strategy & Development: Identify opportunities for automation within existing WFM processes (e.g., forecasting, scheduling, real-time adherence, reporting, agent skilling). Design, develop, and implement automated solutions using various tools (e.g., scripting languages like Python, RPA platforms, WFM software capabilities). Collaborate with WFM Managers, Operations leadership, IT, and other stakeholders to understand business needs and translate them into automation requirements. Develop and maintain documentation for all automated processes and tools. Data Analysis & Optimization: Utilize advanced analytical techniques to validate automation effectiveness and identify further optimization opportunities. Develop dashboards and reports to monitor the performance of automated processes and provide insights to stakeholders. System Enhancement & Integration: Work closely with WFM system administrators and IT teams to ensure seamless integration of automation solutions with our existing WFM platforms (e.g., Genesys Cloud CX, NICE WFM, Aspect WFM, Verint WFM) and other relevant systems (CRM, ticketing systems). Act as a technical subject matter expert for automation capabilities and advocate for new features or functionalities that support our automation roadmap. Training & Support: Provide training and support to WFM team members and other users on new automated tools and processes. Troubleshoot issues related to automation solutions and provide timely resolutions. Continuous Improvement: Stay abreast of industry best practices in automation, emerging technologies(e.g., AI/ML applications in process automation), and data analytics. Proactively recommend and implement improvements to existing WFM processes and tools. Participate in cross-functional projects aimed at enhancing overall operational efficiency. Bachelors degree in Computer Science, Data Science, Engineering, Business Analytics, or a related quantitative field. 5+ years of experience in a role with a strong focus on technical automation development and implementa

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: YOURSELF Starting at 14 days holiday per year, rising to 22 days with increased service. In addition to public holidays Life Events, Service Awards, Company Outings HEALTH Medical plan Annual medical check WEALTH Social security and public housing fund Supplementary Housing Allowance Life assurance Critical illness cover Responsibility Supporting Activities Leadership and Team Management Leads, mentors and develops a clinical data management team through direct line management. Provides training on Data Management procedures. Provides training and monitors performance to ensure the team are operating at the highest level to design and deploy clinical databases for multiple clinical imaging studies. Manages team workload and prioritization for all assigned staff. Acts as resource manager for dedicated therapeutic area. Sets clear goals, providing regular feedback and fostering a collaborative team environment. Conducts one-on-one meetings. Mentors and ensures the team adheres to best practices and industry standards and facilitates positive career growth. Data Management Creates study Data Management Plans and deployment roadmaps. Oversees and participates in the design of study CRFs and databases utilizing eCRF library. Provides guidance as clinical database development subject matter expert. Monitors study timelines and communicates risk. Acts as sponsor portfolio lead representative. Oversees multiple concurrent projects. Facilitates study team involvement in database development. Utilizes metrics to monitor study health. Communicates with sponsors and internal leadership regarding study data processes, endpoints, and overall data management process. Process Oversight Creates and maintains Standard Operating Procedures. Provides guidance on Data Management best practices and regulatory considerations. Defines new procedures and solutions for novel therapeutics and study endpoints. Other Carries out any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills): Excellent demonstrable knowledge of regulatory guidelines and requirements for clinical data management. Displays excellent understanding of clinical trial data standards. Understanding of clinical trial processes, protocols, and regulatory requirements (e.g., FDA guidelines) related to data management. Excellent communication (oral and written) and interpersonal skills, to convey data-related information to technical and non-technical stakeholders (internal and external) including clients and research centres. Excellent analytical skills with attention to detail and the ability to identify data discrepancies and trends. Ability to manage multiple tasks and prioritize work in a fast-paced and deadline-driven environment, with the ability to raise potential issues with deliverables on time. Detail oriented and possess excellent organizational skills. Builds and maintains an up-to-date awareness of industry trends, best practices, and emerging technologies in data management for clinical research. Ability to work collaboratively within a matrix team environment. Ability to effectively motivate and guide team members towards shared goals. Natural coach/mentor who leads by example with an approachable demeanour and visible leader skills. A self-starter and able to work under own initiative. Strong analytical and creative problem-solving skills to identify issues and propose solutions. Displays technical project management skills and oversight. Ability to manage task creation and tracking via ticketing software. Demonstrates meticulous attention to detail, documentation and adherence to study protocols and standard operation procedures (SOPs). Behaviour Competencies: Accountability Adaptability Customer focus Robust Decision Making Time Management Analytical thinking Results orientation Conflict Management Business Acumen Developing direct reports and others Experience, Education, and Certifications: Significant demonstrable practical work experience in a clinical or technical setting. Line management experience. Demonstrable experience in team settings to achieve goals. Demonstrable experience and proficiency with clinical data management systems. Experience working with research support or clinical team. Proficiency in Microsoft Office Suite (Word, Excel (macros), PowerPoint) and data visualization tools is preferred. Bachelor s Degree in Life Science (Biology, Medical Technology, Research Psychology, Math or Health Science) or equivalent experience in a related field. English: Fluent. Come as you are. Were proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Description - Key Responsibilities: Technical Support: 1. Provide advanced technical support for Uverse Access services, including HSIA/DSL internet and voice. 2. Troubleshoot and resolve complex technical issues related to Uverse Access equipment and services which includes Nokia/Alcatel 73xx shelfs.. 3. Work closely with fiber support teams to escalate and resolve issues in a timely manner. Incident Management: 1. Monitor and manage incident tickets, ensuring timely resolution and communication with stakeholders. 2. Perform root cause analysis for recurring issues and implement corrective actions. Collaboration: 1. Collaborate with cross-functional teams, including Fault Management Team, Field operations, and customer support teams, to resolve technical challenges. 2. Participate in regular team meetings and provide technical insights and updates. Documentation and Reporting: 1. Maintain accurate and detailed documentation of troubleshooting steps and resolutions. 2. Generate and analyze reports on common issues and trends to improve services. Continuous Improvement: 1. Stay up-to-date with the latest Uverse Access technology and industry trends. 2. Identify opportunities for process improvements and contribute to the development of best practices. Shift Work Requirements: 24x7 work environment willing and able to work all shifts, including weekends, nights, and holiday. Qualifications: 1. Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2. Minimum of 3-5 years of experience in a technical support role, preferably in the telecommunications industry. 3. Strong knowledge of FTTx network services and related technologies. 4. Proficient in network troubleshooting tools and methodologies. 5. Excellent analytical and problem-solving skills. 6. Strong communication and interpersonal skills. 7. Ability to work independently and as part of a team. 8. Experience with ticketing systems and incident management processes. Preferred Qualifications: 1. Certifications such as CCNA, CompTIA Network+, or equivalent. 2. Experience with network protocols, including TCP/IP, FTTx, and DHCP. 3. Able to troubleshoot Layer 1 and 2 services and associated devices. Job ID R-73085 Date posted 07/01/2025