6143 Ticketing Jobs - Page 34

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Splunk Administration Good to have skills : NA Minimum 2 year(s) of experience is require...

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity...

Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations . Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager. Key Responsibilities Resolve operational problems within the defined schedules and service level agreements. Analyse root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on out...

Purpose/Objective Responsible for design management of enterprise network (wireline and wireless) at greenfield, brownfield project and interconnectivity with other Adani Airports. The role encompasses understanding of project goals, design, documentation and coordination in reviewing quality network during implementation. The responsibilities include multiple stakeholders’ management, coordination with interfacing system. Key Responsibilities of Role Functional Competencies - Overall years of experience shall be minimum 8 to 10 years; minimum 2 recent years in Airports - A willingness to travel as per requirements - Strong communication, and stakeholder relationship management skills - Unde...

Purpose/Objective The Team Member - Central Travel Desk - Admin is responsible for coordination with service partners towards fulfillment of travel requests and assisting employees with travel-related, policy related & travel tool related enquiries. The Team Member ensures maintaining accurate travel records, and facilitates a seamless experience for all users. Additionally, they contribute to enhancing the overall efficiency and compliance of the travel process within the organization. Key Responsibilities of Role Requisition Management: - Ensures timely processing of travel requisitions for employees, promoters, and VIP guests, including domestic and international bookings. Ensures all app...

Job description At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations professions in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them become more effective at their work and create an impact on the organization. Our sharp cultural focus on outstanding customer service and employee empowerment is core to our growth and success. As a growing company, we offer incredible opportunities for learning and growth with opportunity to manage high-impact business solution. Position Overv...

Job Title: Global Operations Associate Location: Remote (Work From Home) Working Days: Thursday to Monday Shift Timing: 09:30 PM - 06:30 AM IST Experience: 4 - 5 Years About the Role We are seeking a reliable and customer-focused Global Operations Associate to join our support operations team. This role focuses on customer support, request management, and seamless coordination among international students, professors, and internal teams. The candidate will be responsible for efficient ticket handling, data management, and maintaining communication workflows using CRM platforms. The ideal candidate should be detail-oriented, tech-comfortable, and capable of working independently during night ...

Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented. Strong advanced excel skills. This is must have, apply only if you are good and be prepared to undergo Excel knowledge testi...

Hands on experience of APM (Application Performance Monitoring)Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIMExperience on Ticketing tool like Service Now, Jira, ITSMGood Knowledge of SQL and Linux and Basic understanding of JavaBasic understanding of Incident Management Process and LifecycleBasic understanding of SLA/KPIsBasic knowledge of Microsoft Excel and Power PointGood Decision making, analytical and time management skills. Multitasking abilitiesAbility to work from office. Ability to commute to office on self-basis. Excellent communication skillsFlexibility to work in 24/7 shiftsProviding RCA for Incidents and preparing chronology. Supporting Application...

New Relic is looking for a People Operations Partner APJ to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects. You will gain exposure to all facets of HR helping you to grow your career in your position. This is a great opportunity to optimize existing processes and implement new technologies to acquire efficiencies supporting a global organization. This role will be working in a hybrid model from Bangalore We are looking for someon...

About the Role As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotel s cloud telephony, communication APIs, and customer engagement platform. Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand product behaviour, and get the best out of Exotel s solutions. This position is perfect for someone who enjoys diving into technical details, communicating clearly with customers, and collaborating with internal teams to improve overall customer satisfaction. Key Responsibilities Customer Issue Resolution Serve as the primary contact for customers via emai...

Title : SAP Project Manager Location : Remote Timing : 3-12 AM IST Position : Contract We have the need for Project Manager (Commerce Cloud Experience) with 10+years experience . PM also needs to have good exposure on JIRA, ticket creation and mgmt, SPRINT mgmt, report generations from JIRA If certified its good to have

Amazons IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be customer-focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Provides comprehensive technical support to Amazon Corporate employees worldwide. ...

About the Role The NOC Shift Lead is responsible for overseeing and managing network operations during their shift. They ensure smooth incident, change, and problem management, guide and mentor the team, maintain operational processes, and coordinate with customers and leadership to meet performance and SLA targets. The role also involves reporting, process improvements, and supporting team development and training initiatives. Roles Responsibilities Oversee daily NOC operations, including Incident, Service Request, Change, and Problem management, ensuring SLA compliance and reducing long-pending issues. Validate team shift schedules, and conduct weekly operational feedback, performance revi...

Job Track Description: Should be a Technical Graduate (B.E/B-tech/MCA/M-Tech or any other graduation with working exp in IT field) Minimum 2 to 3 years of experience in production control or application support role Working knowledge on web technologies (IIS/.NET), databases (MS-SQL). Good Communication & team player. Knowledge on SQL queries & SNOW ticketing tool Trouble shooting application issues & Handling the Online calls (Bridges) for solving the issues Live. Responding to Client requests regarding the outputted data. Ready to work in rotational shifts including night shift. Should be ready to work in hybrid model (weekly 3 days in office)

The incumbent will be responsible for the following: - 1. Manage end-to-end travel operations for the NIMHANS account, covering international, domestic, and implant requirements, ensuring seamless service delivery as per contractual commitments. 2. Drive adoption and sales by coordinating with internal travel branches and implementing targeted promotional activities. 3. Strengthen customer engagement by addressing service issues, resolving complaints promptly, and ensuring a consistent service experience across high-volume corporate transactions. 4. Collaborate with cross-functional teams to improve portal functionality, enhance product offerings, and maintain operational efficiency. 5. Ensu...

Primary Responsibilities: Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment Accurately document customer issues, their resolution and provide workarounds as applicable Interface with other teams within the department to ensure escalations are handled Provide on call support on a rotating basis Understand IT operational policies and security requirements Create knowledgebase articles (FAQ/Solutions) that provide technical value to users Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to diff...

Looking to make a global impact and solve problems? Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. What impact youll make: As a member of the Power IT oCIO organization, you will be an active contributor to overseeing delivery and support of our organizations application portfolio. What you ll do Service Delivery Oversight: Ensure the consistent and high-quality delivery of managed application services, guaranteeing that all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs...

Job Description: Helpdesk Support Spanish Language Location: Hyderabad Experience: 1–4 years Shift: Rotational shifts / 24x7 support About the Role This position is ideal for candidates who are fluent in Spanish and capable of providing high-quality technical and customer support to global users. The role involves handling IT service desk requests, troubleshooting basic technical issues, and ensuring smooth communication with Spanish-speaking clients and stakeholders. Key Responsibilities Provide IT Helpdesk support to end-users through calls, emails, chats, or ticketing tools. Handle and resolve Level-1 technical issues such as password resets, access issues, VPN connectivity, printer probl...

Responsibilities: Manage domestic & international travel bookings Provide exceptional customer service Process visas & air tickets Collaborate with tour operators on holiday packages Execute corporate travel management

Responsibilities: Manage domestic & international travel bookings Provide exceptional customer service Process visas & air tickets Collaborate with tour operators on holiday packages Execute corporate travel management Performance bonus

Hello Jobseekers! Greeting from Shining Stars ITPL Huge Opening For Freshers!!! Hiring For Ticketing Process / Back Office Work Gurugram Location Freshers can apply 6 days working Rotational shift Rotational off One side transport in odd hours only Salary: 16500 in-hand Incentives upto 4k Work from office Interview mode - virtual Interested candidates can drop their resume on : 8899851187 (Ujwal Pandita) #airticketing #travelprocess #ticketing #aviation #airlineprocess

Hello Everyone, Optum is hiring Senior Systems Management Analyst with MFT experience at Bangalore who can join us on a short notice. Primary Skills: MFT (Managed File Transfer), FTP, SFTP, HTTPS, Troubleshooting, Monitoring Tools, Ticketing (Preferred - ServiceNow), Linux, Windows, IT Networks, Security Protocols Experience: 3 yrs to 7 yrs Location: Bangalore Notice Period: Immediate to 45 days Shift: Evening Shift Primary Responsibilities: Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment Accurately document customer issues, their resolution and provide workarounds as applicable Interface with other teams within the depart...

Implement data quality processes and procedures to ensure reliable and trustworthy data. Design and build data pipelines to automate data movement and processing. Develop and apply advanced analytical techniques, including machine learning and AI, to solve complex business problems. Investigate and analyze data issues related to quality, lineage, controls, and authoritative source identification. Manage and develop relationships with scoped BTB teams and upstream RTB teams. Propose solutions to problems faced by the wider team. Job Requirements In-depth experience in managing and delivering a business reporting function, including detailed data analytics and designing reports. Knowledge and ...

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Our Analysts are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts troubleshoot system and end user problems, act as the primary contact for customers for monitoring and job scheduling of the customer environment, manage user accounts, perform limited desktop maintenance, research, and develop effective and logical solutions considering operational policies and information assurance requirements. Responsibilities Take client phone calls from US and ...