2006 Ticketing Jobs - Page 28

Number of Openings 1 ECMS ID in sourcing stage 531408 Assignment Duration 6months Total Yrs. of Experience 6 + Years Relevant Yrs. of experience 6+ Detailed JD (Roles and Responsibilities) - 6 to 10 years work experience on Microsoft Defender for Endpoint (Implementation, deployment, configuration, Monitoring) - Work Experience on Trend Micro Products [Implementation, deployment, configuration, Monitoring] ( Apex Central, Portal protects, Server Protect, Portable Security) - Experience on SCCM & Intune for deploying & configuring Antimalware policies & exclusions. - Malware Analysis which are identified by Endpoint security toolsWeekly/Monthly/Quarterly Governance & Reporting -Creating Change Requests, SOPs & KBs as needed for team & stakeholders. -Basic ITIL Knowledge -Knowledge or experience in Cloud technologies, Preferred to Azure -Creating SLA & KPI Reports -Providing KT Session when and where needed on respective supporting tools. -Automation & Scripting on respective supporting tools -Endpoint security Escalation handling. -Work on problem management and provide RCA -Working with Endpoint security product vendors (creating case, follow-up , troubleshooting) - Experience in ticketing in SNOW Other requisites Good communication skills Ability to collaborate with other Infosec Teams Willing to do rotational shifts including night shifts (mandatory) Mandatory skills End Point Security Desired/ Secondary skills End Point Security Domain Cyber Security Max Vendor Rate in Per Day (Currency in relevance to work location) 6500 Work Location given in ECMS ID Bangalore/Pune/Hyderabad WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) After Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes

Job Profile : Reservation Executive/Travel Consultant Job Location : Pune JOB BRIEF : We are looking for a Travel Counsellor with great enthusiasm for traveling. He will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. ACCOUNTABILITIES & RESPONSIBILITIES: Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients specifications and wishes and suggest suitable travel packages or services. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.) Collect deposits and balances. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Handle unforeseen problems and complaints and determine eligibility for money returns. Attend conferences to maintain familiarity with tourism trends. Create and update electronic records of clients. Maintain relationships with key persons. Keep financial statements and documents. Reach the revenue and profit targets. SKILLS & KNOWLEDGE Educational Qualifications: Diploma/Graduate/Post Graduate/Tourism Graduate Preferred. Preferred candidates who are enthusiastic with good communication skills Functional Skills: Experience within the Tourism Industry. Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel). Exemplary sales skills and customer-oriented approach. Extensive experience in the travel industry and good geographical knowledge. Self-motivated and able to work on own initiative. A confident and mature approach to dealing with people. Good negotiation skills. Please share your updated CV to deva.ranjith@satgurutravel.com or connect @ 7058588974 regarding the walkin Drive

Description The Position We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services. Responsibilities & Skills You should: Problem solver,Independent worker, logical and critical thinker. Highly adaptable to a new working environment. Ability in Learning new skills and applying them for efficient customer issue resolutions. Client oriented thinking, ensuring high customer satisfaction indices. Collaboration with cross-functional teams. Ability to explain technical concepts to non-technical individuals. Required Skills: Excellent communication and interpersonal skills. Bachelor s degree or equivalent experience. 2+ years in a Technical support role in SaaS enterprise products. Strong Experience with SQL for querying databases. Knowledge of REST APIs, Postman, Kibana, Grafana. Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs. Basic Knowledge on cloud technologies. Basic Python knowledge. Having a background in the clean energy domain is an added advantage. Qualifications Bachelors in Engineering, or a related field.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: YOURSELF Starting at 14 days holiday per year, rising to 22 days with increased service. In addition to public holidays Life Events, Service Awards, Company Outings HEALTH Medical plan Annual medical check WEALTH Social security and public housing fund Supplementary Housing Allowance Life assurance Critical illness cover Responsibility Supporting Activities Leadership and Team Management Leads, mentors and develops a clinical data management team through direct line management. Provides training on Data Management procedures. Provides training and monitors performance to ensure the team are operating at the highest level to design and deploy clinical databases for multiple clinical imaging studies. Manages team workload and prioritization for all assigned staff. Acts as resource manager for dedicated therapeutic area. Sets clear goals, providing regular feedback and fostering a collaborative team environment. Conducts one-on-one meetings. Mentors and ensures the team adheres to best practices and industry standards and facilitates positive career growth. Data Management Creates study Data Management Plans and deployment roadmaps. Oversees and participates in the design of study CRFs and databases utilizing eCRF library. Provides guidance as clinical database development subject matter expert. Monitors study timelines and communicates risk. Acts as sponsor portfolio lead representative. Oversees multiple concurrent projects. Facilitates study team involvement in database development. Utilizes metrics to monitor study health. Communicates with sponsors and internal leadership regarding study data processes, endpoints, and overall data management process. Process Oversight Creates and maintains Standard Operating Procedures. Provides guidance on Data Management best practices and regulatory considerations. Defines new procedures and solutions for novel therapeutics and study endpoints. Other Carries out any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills): Excellent demonstrable knowledge of regulatory guidelines and requirements for clinical data management. Displays excellent understanding of clinical trial data standards. Understanding of clinical trial processes, protocols, and regulatory requirements (e.g., FDA guidelines) related to data management. Excellent communication (oral and written) and interpersonal skills, to convey data-related information to technical and non-technical stakeholders (internal and external) including clients and research centres. Excellent analytical skills with attention to detail and the ability to identify data discrepancies and trends. Ability to manage multiple tasks and prioritize work in a fast-paced and deadline-driven environment, with the ability to raise potential issues with deliverables on time. Detail oriented and possess excellent organizational skills. Builds and maintains an up-to-date awareness of industry trends, best practices, and emerging technologies in data management for clinical research. Ability to work collaboratively within a matrix team environment. Ability to effectively motivate and guide team members towards shared goals. Natural coach/mentor who leads by example with an approachable demeanour and visible leader skills. A self-starter and able to work under own initiative. Strong analytical and creative problem-solving skills to identify issues and propose solutions. Displays technical project management skills and oversight. Ability to manage task creation and tracking via ticketing software. Demonstrates meticulous attention to detail, documentation and adherence to study protocols and standard operation procedures (SOPs). Behaviour Competencies: Accountability Adaptability Customer focus Robust Decision Making Time Management Analytical thinking Results orientation Conflict Management Business Acumen Developing direct reports and others Experience, Education, and Certifications: Significant demonstrable practical work experience in a clinical or technical setting. Line management experience. Demonstrable experience in team settings to achieve goals. Demonstrable experience and proficiency with clinical data management systems. Experience working with research support or clinical team. Proficiency in Microsoft Office Suite (Word, Excel (macros), PowerPoint) and data visualization tools is preferred. Bachelor s Degree in Life Science (Biology, Medical Technology, Research Psychology, Math or Health Science) or equivalent experience in a related field. English: Fluent. Come as you are. Were proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

LiveRamp is the data collaboration platform of choice for the world s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. The People Ops team is the front-line of our People Team, supporting our LiveRamp employees on their day to day HR questions. This thoughtful and thorough team partners across LiveRamp departments behind the scenes on organizational changes, onboarding, offboarding, and many other moments throughout the employee lifecycle. Through our ticketing system (AskRamp aka FreshWorks), the People Ops team manages the People Ops queue, Tier 1 & Tier 2/3 tickets, escalations, and routes cross-functional tickets to other AskRamp queues. People Ops has a direct impact on our employee experience, and is a versatile and resilient team! Responsibilities: Should have handled the employee life cycle management (Hire to Retire) Demonstrate good proficiency in HR processes and standard operating procedures Managing & Coordinating queries on Ticket management tool (Fresh service) Liaising with employees, Managers, and other HR colleagues Provide first-level support to employees on HR-related queries, such as benefits. Administer HR processes, such as onboarding, employee data management, and benefits enrollment. Ensure accurate and timely completion of HR-related tasks, such as preparing and maintaining personnel files, processing employee changes. Excellent written and verbal communication skills Ability to work under pressure and meet tight deadline Preferred Qualifications: Graduate/ MBA with 7+ years of relevant experience. Experience, preferably in a HR Shared Services function. Experience and knowledge on Workday Application. Excellent IT skills, particularly MS Word, Power point, Excel. Fluent English - excellent verbal and written communication skills. Strong administrative ability, managing a complex and varied workload (edited) Benefits : Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents. More about us: LiveRamp s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. To all recruitment agencies : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

Senior Editor, Agile role (cross-journal) Do you enjoy using science to drive change in the world? Would you like to work on journals across The Lancet group? Location London About our Team The Lancet Group is a diverse, inclusive, and international team, keen to develop talent and welcoming of new ideas and creativity. About the Role As a full-time Senior Editor, you will support the Lancet group Gold Open Access editorial teams in a cross-journal role. You should be able to work in a team-based and fast-paced environment with international reach. You will contribute to the publication of original material for our online, Gold Open Access journals. You will take ownership of individual submissions at multiple journals at the same time, working with Editors-in-Chief to meet each journal s publication objectives. Through organisation of quality peer review and developmental editing you will ensure we publish high-quality content. You will also have opportunities to commission content and write. At the Lancet we are deeply committed to fostering a diverse, equitable, and inclusive environment. In our pursuit of excellence, we recognise the strength in varied perspectives, experiences, and backgrounds. As part of our ongoing efforts to enhance the diversity of our editorial team, we encourage applications from individuals who bring unique skills, backgrounds, and perspectives to the role. Responsibilities Coordinating peer review of high-quality research papers Commissioning engaging state-of-the-art reviews and commentaries Taking ownership of individual journal sections or projects as required Developing and maintaining relationships with our global communities to attract high-quality research for the journal Writing editorials that define the journals identities Contributing to written content Helping develop new initiatives for future growth of the journals Attending scientific conferences and events as required occasionally Participating on Group-wide projects and meetings as required Requirements A postgraduate degree in a relevant discipline plus editorial experience on a peer reviewed STM journal Ability to demonstrate thorough knowledge of biological and medical sciences Ability to build relationships with external stakeholders, including medical and research professionals, a range of internal teams, and members of the media Excellent organisational skills and the ability to work efficiently to demanding press deadlines Excellent command of the English language and the ability to write in an engaging and interesting manner Proficiency with MS Office and ability to pick up IT systems rapidly Work in a way that works for you We promote a healthy work-life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave, and tuition reimbursement, we will help you meet both your immediate responsibilities and long-term goals. Working remotely from home and at our office in a hybrid working style Working flexible hours - flexing the times you work in the day Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at Work

As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building better products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of Morningstar DBRS s Products and helping to make Morningstar DBRS a technology-first environment. The role will be to work with team members in North America and Mumbai and support DBRS Morningstar s global offices. Responsibilities Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy. Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution. Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. Think strategically when it comes to understanding client requirements, problem-solving, and project management skills Requirements: 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). Ability of troubleshooting applications independently with multiple concurrent priorities. Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc. Excellent communication skills - verbal, listening, reading, writing Availability to work on rotation shifts between NA American & Australian shifts Qualifications: A bachelor s degree in computer science or related field Good to have: Demonstrated domain knowledge in financial/investment data, and/or analytics Working knowledge of monitoring tools e.g., Splunk, New Relic etc. Morningstar is an equal opportunity employer About Us Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we ve found that we re at our best when we re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you ll have tools and resources to engage meaningfully with your global colleagues. R11_DBRSRatingsGmbHIndia DBRS Ratings GmbH, Branch India Legal Entity

As an Operations Manager, he/she is responsible for delivering end-to-end multi-vendor & multi-technology Managed service delivery that includes Alarm monitoring, Fault management, Configuration management, ORCA Project management, Digital Transformation, Time booking, Competency planning, and Continuous improvement initiatives. This role involves customer & region management interfacing and requires good interpersonal, presentation, negotiation, influencing & collaboration skills. You have: Bachelor's or Masters degree in or related field with 15+ yrs telecom experience, preferably with Telco Cloud knowledge and experience in managed service delivery Proven track record in managing Global Telco Customers. Able to work under pressure without compromising delivery Good presentation and Negotiation skills. Excellent communication and interpersonal skills. Facilitation skills and the ability to gain consensus. Analytical skills, comfortable with data and statistics. Comfortable communicating with all levels in the organization. Self-driven, Critical thinking, and decision making in complex situations. Results/outcome-oriented and Service / Quality Mindset. It would be nice if you also had: Good knowledge of Customer ticketing tools and knowledge management governance Good at global learning and best practices of the telecom industry in managed services Any one technical domain work experience, particularly in Cloud, CNF, and VNF in the past. Good Knowledge of Digital Transformation UC UAT. You will be contributing to Finance & Costing in a cost centre management for a remote delivery. You will be dimensioning & solving for any telecom project scope delivery. You will be in E2E managed service delivery management and related governance. Expert in value creation for both Nokia and the Customer by innovatively managing the team. Expertise in Digital transformation initiatives and related governance. Expertise in Continuous improvement initiatives and related governance. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction. Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents. Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.

As a Case Handling Specialist, you will be responsible for providing advanced technical product support within Care Service delivery in a 24x7 support environment. You will work to solve the complex troubleshooting tickets on the latest technology 4G/5G and Radio products. You will be the primary technical point of contact for customer support requests. Also, you will coordinate as the primary interface towards R&D for escalation of customer problems and their follow up till resolution. This requires good analytical and debugging skills with a proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details. You have: B.E / B.Tech Engineer graduate in Telecommunication / Computer / Software / Electrical Engineering or equivalent course with13+ years of relevant experience in Customer Technical support. Resolves complex technical situations, including deployment support, software upgrades, audits, and network expansions. Interact with customers for complex cases, providing workarounds and ensuring SLAs are met. Experience in process requirements and ensure quick recovery for critical outages & tickets. Experience in debugging issues using the standard logs (EMIL, Syslog, MACTTI, Wireshark). Experience in Implementation, Integration, Acceptance Tests, O&M, and/or Care for Radio Products. Experience in 3GPP standards/ORAN/Cloud RAN/vRAN. Experience in troubleshooting and testing in L1/L2/L3/RF/IODT domain. It would be nice if you also had Usage of various log collection & processing tools. Any 3rd party certification ex. RedHat, AWS. Understanding in Case Handling, including Emergency Support activities.Involvement in Training delivery and knowledge content creation. You will contribute as the primary point of contact for customers experiencing technical difficulties. Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manages and builds customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Perform initial diagnosis of incidents and apply existing knowledge to find solutions. Collect logs using UTF, perform log analysis using available post-processing tools, and use advanced analytical skills to solve complex problems Collaborate within the team as well as act as a coach towards the less experienced personnel, and may lead technical projects with manageable risks. Participate in Emergency duty 24x7 as per roaster and resolve critical incidents. Participate in daily/weekly meetings within GSD and with Market & Customer teams to review the progress and enhance resolution efficiency.

IT Admin Engineer Location: Bangalore About ONE MuthootONE Muthoot, is a fintech startup, building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving & Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. In our quest to build teams across diversified domains, we recently acquired Paymatrix, an award-winning start-up founded in 2016. It has helped us venture into rent and rent-related payments and other vendor payments using credit cards. Currently, we are working on transforming Paymatrix into a Virtual POS platform. ONE Muthoot believes in an ownership-driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expectBuild the future, Today - Build for scale in an ever-expanding marketplace Attractive compensation with wealth- building ESOPs- Attractive salaries and benefits Perks & other benefits - Wholesome well-being and personal satisfaction Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth What are we looking forWe are seeking an IT Amin Engineer to join our team and provide technical support to end-users, maintain an accurate inventory of IT assets, and document the organizations IT systems and processes. The ideal candidate should have excellent communication skills and a strong technical background to identify and resolve technical issues. Key Responsibilities: Provide technical support to end-users and resolve any technical issues they face. Maintain an accurate inventory of all IT assets, including hardware and software, and ensure that they are properly maintained and updated. Maintain an accurate list of tickets and tasks completed while supporting end-users. Identify common recurring issues and create a knowledge repository to help address these issues. Maintain accurate and up-to-date documentation of the organizations IT systems and processes. Work effectively with other teams to resolve technical issues and implement projects. Ensure clear and effective communication with teams and stakeholders, including regular status updates. Participate in problem-solving efforts and contribute to the development of innovative solutions to complex technical issues. Cross-train other team members to increase the overall level of technical expertise in the team. Develop and maintain strong technical understanding and expertise in varied areas of engineering (including own specialization) and share this expertise with others to enhance overall team performance Continuously seek opportunities for personal growth and development, including attending training courses,writing technical blogs,identifying improvement opportunities and seeking feedback from others. Requirements: Bachelors degree in Computer Science or a related field At least 6 months of experience in IT support or a related field Strong technical background in hardware and software troubleshooting Excellent communication and customer service skills Proficient in Microsoft Office and IT ticketing systems Ability to work independently and as part of a team Strong attention to detail and documentation skills. ExcitedSo are we! Apply now to be a part of our incredible workforce

Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : Cluster Credit Manager Secured & Unsecured Lending Business 3 Grade : D2 4 Employment Type : All Employment Type 5 Reporting to Designation & Grade : State Credit Manager Secured & Unsecured Lending Business 6 No. of Reportees, Designation & Grade : Credit Operations 7 Main Tasks & Areas of Responsibility : End to End Managing of Credit Shop at PAMAC which is Standardized/ central processing centre for All Branches Across India. Primarily leading a set of outsourced credit process staff working out our Vendor PAMAC in Chennai , leading them to process credit proposals send by Branches thru Finn One system. Proactively respond to the business requirements & challenges and support Branch Team to acquire Quality Portfolio To ensure FIRST TIME RIGHT of approvals , and Disbursement dockets submitted to Central Operations. Review Branch level/Area level delinquency against policy parameters , delinquencies and NPAs . Analytically capable to set up proper credit parameters in system and lead the credit process into more digitally driven Eco system. To liaison with Gold Loan Branches and Area Managers login quality , training and process initiative implementation. To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer. Continuously work on process improvements with PAMAC and Branches . To effectively liaison with law authorities for resolving conflicts if any. To Build a Quality and Profitable Loan Portfolio. 8 Skills and Exposure : A result oriented individual with Positive Mental Attitude with Integrity, willing to put hard work. Proven ability to Work under Pressure with regard to TAT Adherence to laid down credit policies and suggest improvements if any. Atleast 5 years experience in underwriting role, with at least 3 years unsecured Lending experience in small mid ticket loans. Experience in Origination software like Finn one, risk tools like Perfios, Hunter, Karza is desirable. Strong understanding of appraising proposals from Lower & Middle Income MSME Customer Segments Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure Working knowledge of Collections/ Recoveries. Be Accountable for Portfolio Quality of the Location. 9 Special Requirements (If any) : Working knowledge of small ticket unsecured Business loans preferred. 10 Job Location / State : Chennai /TN. 11 Compensation Band : As per policy 12 Entitlements : As per policy 13 Stake Holders : Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams B 15 Educational Qualification / Technical Certification : Any UG/PG or MBA 16 Skill Sets : Unsecured Lending Credit experience. 17 Communication Skills : Good oral, written and presentation skills 18 Experience : 5+ years of overall experience 19 Behavioral Competencies : Uncompromising ethical standards and discipline expected 20 Other Requirements (If any) : -

Job Description A Job Specification 1 Company Name : Muthoot Fincorp Limited 2 Position / Designation : Cluster Credit Manager Secured & Unsecured Lending Business 3 Grade : D2 4 Employment Type : All Employment Type 5 Reporting to Designation & Grade : State Credit Manager Secured & Unsecured Lending Business 6 No. of Reportees, Designation & Grade : Credit Operations 7 Main Tasks & Areas of Responsibility : End to End Managing of Credit Shop at PAMAC which is Standardized/ central processing centre for All Branches Across India. Primarily leading a set of outsourced credit process staff working out our Vendor PAMAC in Chennai , leading them to process credit proposals send by Branches thru Finn One system. Proactively respond to the business requirements & challenges and support Branch Team to acquire Quality Portfolio To ensure FIRST TIME RIGHT of approvals , and Disbursement dockets submitted to Central Operations. Review Branch level/Area level delinquency against policy parameters , delinquencies and NPAs . Analytically capable to set up proper credit parameters in system and lead the credit process into more digitally driven Eco system. To liaison with Gold Loan Branches and Area Managers login quality , training and process initiative implementation. To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer. Continuously work on process improvements with PAMAC and Branches . To effectively liaison with law authorities for resolving conflicts if any. To Build a Quality and Profitable Loan Portfolio. 8 Skills and Exposure : A result oriented individual with Positive Mental Attitude with Integrity, willing to put hard work. Proven ability to Work under Pressure with regard to TAT Adherence to laid down credit policies and suggest improvements if any. Atleast 5 years experience in underwriting role, with at least 3 years unsecured Lending experience in small mid ticket loans. Experience in Origination software like Finn one, risk tools like Perfios, Hunter, Karza is desirable. Strong understanding of appraising proposals from Lower & Middle Income MSME Customer Segments Excellent interpersonal and verbal communication skills Ability to Work & Deliver business targets under pressure Working knowledge of Collections/ Recoveries. Be Accountable for Portfolio Quality of the Location. 9 Special Requirements (If any) : Working knowledge of small ticket unsecured Business loans preferred. 10 Job Location / State : Chennai /TN. 11 Compensation Band : As per policy 12 Entitlements : As per policy 13 Stake Holders : Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams B 15 Educational Qualification / Technical Certification : Any UG/PG or MBA 16 Skill Sets : Unsecured Lending Credit experience. 17 Communication Skills : Good oral, written and presentation skills 18 Experience : 5+ years of overall experience 19 Behavioral Competencies : Uncompromising ethical standards and discipline expected 20 Other Requirements (If any) : -

Job_Description":" Job Role: The Support dispatcher is the key role in the organization to triage and coordinate between, internal and intra teams along with client. Support dispatcher is responsible for the day-to-day operation and will work in close collaboration with system engineers, front-end developers, UX designers, business analysts, and software developers to implement solutions that align and extend shared platforms and solutions with long-term business implications. Responsible for dispatching the tickets to appropriate resources and ensure 24/7 operation of systems and when problems arise, effecting quick and permanent solutions. The Ticket dispatched will be required to ensure SLAare being adhered for client facing tickets along with meeting the deliverables. Primary Responsibilities: Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education Ensure tickets are getting dispatched and addressed within SLA Set-up, manage and coordinate client calls for the team Ensure coordinating with inter, intra teams and clients to setup activities and calls as required Share required data for management reporting with defined frequency; daily, weekly and monthly Assign problems/tasks to tech support specialists Regularly review and analyze the service boards and follow-up with inter team and client Analyze situations and determine resources needed to solve them Make decisions quickly, often with limited information Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions Ensure ongoing training for tech support staff; \\; maintain and analyze training records Review daily priorities and take appropriate action to ensure results are achieved Availability for support in Non-Business Hours as and when needed Liaison with the internal functions including Customer Success, product management, product engineering and other service functions Work on preparing monthly roster, on call roster Work on collating the data required for on call reports Required Skills Experience: Overall 0 - 2 years of relevant experience. Knowledge and experience in MIS reporting, MS Office, CW Tool. Self-starter, driven, productive and works well under pressure. Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Knowledge of Encryption /Decryption-Unix/Linux Knowledge of Banking Payment Transaction Cycle - The banking payment transaction cycle refers to the series of steps involved in processing a payment through banking systems, from the initial transaction request to the final settlement. It involves interactions between the customer, merchant, payment processor, and banks. Knowledge of SQL and automation Strong Written & Oral Communication Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Knowledge of Encryption /Decryption-Unix/Linux Knowledge of Banking Payment Transaction Cycle - The banking payment transaction cycle refers to the series of steps involved in processing a payment through banking systems, from the initial transaction request to the final settlement. It involves interactions between the customer, merchant, payment processor, and banks. Knowledge of SQL and automation Strong Written & Oral Communication Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed

DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports which is a sports technology company with brands such as Dream11, and FanCode in its portfolio. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. We are seeking a dynamic and results-driven professional to lead corporate sales and drive revenue growth. This role focuses on acquiring and managing high-value corporate clients, maximizing profitability, and expanding partnerships within the premium corporate segment. The ideal candidate has a proven track record in high-ticket sales, exceptional corporate relationship management skills, and a passion for delivering world-class client experiences. Key Responsibilities: Revenue Growth: Achieve sales targets through repeat business, referrals, and new acquisitions. Profitability: Maximize high-margin sales (Marquee Events & Packages) and identify opportunities for higher profitability. Client Engagement & Retention: Build strong relationships, ensure regular communication, and offer personalized VIP experiences like tickets, experiences, exclusive meet & greets. Market Expansion: Target new corporate sectors and expand partnerships in key markets. Client Satisfaction & Business Growth: Onboard new corporate clients, drive recurring business, and enhance client satisfaction through surveys and testimonials. Collaboration: Work closely with senior leadership at DreamSetGo for corporate sales & P&L Management Accuracy: Maintain accurate sales pipelines, CRM updates, and performance reports. Qualifiers: 5 to 10 years of experience in corporate sales, HNI s/UHNI s focusing on high-ticket value deals. Experience in handling corporate sales & high-value transactions. Proven track record in client acquisition, relationship management, and revenue growth. Must Have: Passion for sports, travel, and luxury experiences is a plus. Dream Sports is India s leading sports technology company with 250 million users, housing brands such as Dream11 , the world s largest fantasy sports platform, FanCode , a premier sports content & commerce platform and DreamSetGo , a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1, 000 Sportans . Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports vision is to Make Sports Better for fans through the confluence of sports and technology. For more information: https://dreamsports. group/

Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Gurgaon for Customer Support - Travel Process Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

' As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.

Global License Manager --> --> Location, Designation --> LocationGurugram DesignationGlobal License Manager Experience5 - 8 Years Education & Training Bachelor's degree in fields like Business Administration, Information Technology, Computer Science, or related fields. (nice to have) Certification in IT Asset Management (ITAM), Software Asset Management (SAM), or equivalent is beneficial Technical Knowhow Familiarity with softwarelicensingmodels (e.g., perpetual, subscription, concurrent). Proficiency withlicensemanagement and asset management tools (e.g.ServiceNow, SnowLicenseManager). Understanding of software lifecycle management and procurement processes. Strong analytical abilities to monitor and analyzelicenseusage patterns, ensuring optimizedlicenseallocation and avoiding over-licensing. Familiarity with softwarelicensingmodels (e.g., perpetual, subscription, concurrent). Proficiency withlicensemanagement and asset management tools (e.g.ServiceNow, SnowLicenseManager). Understanding of software lifecycle management and procurement processes. Strong analytical abilities to monitor and analyzelicenseusage patterns, ensuring optimizedlicenseallocation and avoiding over-licensing. Familiarity withlicensingagreements, terms, and conditions from major vendors like Microsoft, Oracle, Adobe, IBM, etc. Ability to work cross-functionally with procurement, IT, finance, and legal teams to ensure compliance and cost-efficiency. good communication skills .. Feel Free To Contact Us...!!! Submit

Diploma or bachelors degree in engineering, Computer Science, or a related technical field Proficient in troubleshooting intrusion and IP VDP system issues, including knowledge of network protocols, IP configurations, and video management software. Customer-centric mindset with a focus on delivering exceptional support and ensuring customer satisfaction. Familiarity with industry standards and protocols, such as SIP, ONVIF, RTSP, TCP/IP, and PoE. Willingness to travel occasionally for on-site visits, installations, and training sessions. Roles Responsibility Provide technical support to customers, dealers, and field technicians through various channels, including phone, email, and remote access tools. Diagnose and troubleshoot technical issues related to hardware, software, and network components. Collaborate with cross-functional teams, including product OEM teams to resolve complex technical problems and implement effective solutions. Conduct remote diagnostics to identify system faults and guide customers through appropriate troubleshooting and resolution steps. Create and maintain detailed technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Assist the training department in developing and delivering technical training programs for customers, dealers, and internal teams. Ensure accurate and timely recording of customer interactions, technical issues, and resolutions in the support ticketing system. Required Qualification: Graduation/Diploma in any relevant field

1.Company Name : Muthoot Fincorp Ltd. 2 Position/Designation : CREDIT OFFICER-SECURED UNSECURED LENDING BUSINESS 3 Grade : JM3 4 Department : SECURED UNSECURED LENDING BUSINESS 5 Sub Department(if any) : CREDIT 6 Employment Type : Probationer Job Role : CREDIT OFFICER-SECURED UNSECURED LENDING BUSINESS Reporting to - Designation and Grade : CREDIT MANAGER-SECURED UNSECURED LENDING BUSINESS-D1 Main Tasks : 1. Meet customers business premises and residence and conduct a detailed verification. 2. Proper credit assessment as per template and reporting to Credit Manager 3. Conduct study on cash flow, ability to pay of customer with utmost integrity. 4. Gather all relevant information thru discussion documents to make a proper credit analysis. 5 Areas of Responsibility : 1. Timely customer meetings. 2. 100% compliance to right credit underwriting procedures. 3. maintain TAT within product guidelines. 4. focus Delinquency triggers as per product norms. SkillSets : Unsecured Micro /small ticket /Biz loan credit experience. LAP credit experience. Communication Skills : Excellent communication Skills English language fluency - both verbal and written. Total Experience : 3Year(s)0 Month(s) Behavioural Competencies : Need to be a Team player Ability to work stretch/MultiTasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environmentslive Organizational values.

1.Company Name : Muthoot Fincorp Ltd. 2 Position/Designation : CREDIT OFFICER-SECURED UNSECURED LENDING BUSINESS 3 Grade : C1 4 Department : SECURED UNSECURED LENDING BUSINESS 5 Sub Department(if any) : CREDIT 6 Employment Type : Probationer Job Role : CREDIT OFFICER-SECURED UNSECURED LENDING BUSINESS Reporting to - Designation and Grade : CREDIT MANAGER-SECURED UNSECURED LENDING BUSINESS-D1 Main Tasks : 1. Meet customers business premises and residence and conduct a detailed verification. 2. Proper credit assessment as per template and reporting to Credit Manager 3. Conduct study on cash flow, ability to pay of customer with utmost integrity. 4. Gather all relevant information thru discussion documents to make a proper credit analysis. 5 Areas of Responsibility : 1. Timely customer meetings. 2. 100% compliance to right credit underwriting procedures. 3. maintain TAT within product guidelines. 4. focus Delinquency triggers as per product norms. SkillSets : Unsecured Micro /small ticket /Biz loan credit experience. LAP credit experience. Communication Skills : Excellent communication Skills English language fluency - both verbal and written. Total Experience : 3Year(s)0 Month(s) Behavioural Competencies : Need to be a Team player Ability to work stretch/MultiTasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environmentslive Organizational values.

1.. Achievement of Budgeted Sales Volumes. 2. Build relevant Sales structuer for State/region. 3. Work with branches on necessary productsdistribution to build the portfolio. 4. Achievement of cross sell targets. 5. Responsible for soft bucket collections and maintain the delinquency as per desired level. 6. Work closely with Credit Risk departments on product on Product process roll outs. 7. Adhere roll out Audit compliance / requirement to Sales vertical. . Monthly/Annual Sales Volumes/Portfolio as per budget plan. Responsible for metrics IRR, process fee ATS Drive cross sell initiatives like insurance , other products through the team as well as the branches . Special Requirements (If any) Must have experience in Secured lending / unsecured lending business Excellent communication Skills English language fluency - both verbal and written 10+years of overall experience Behavioral Competencies Team work. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environmentsOrganizational values. Task master having a daily grind on Sales/revenue numbers

1. Candidate should have at least 1or 1.5 years experience. 2. Candidate should have experience in Service now tools 3. Candidate should have experience in managing BitLocker, BSOD, Network Printer Installation, SCCM, SLA, MS Office, One Drive, end-user devices, remote applications and OS such as Windows. 4. Candidate should have experience in Active directory. 5. Candidate should have experience in VPN Tunnels and Proxy etc. 6. Candidate should have knowledge on ticketing tool and Incident management. 7. Candidate troubleshooting sills. 8. Candidate should have knowledge in new system configuration, IMAC checklist. 9. Candidate should be a graduate. 10. Candidate should be knowledge in Network like IP, DORA, Domin, gateway etc.