3152 Ticketing Jobs - Page 28

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within se...

As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identif...

As an International Holidays Operations Executive at Tratoli, you will ensure the seamless delivery of our customized holiday packages from inception through completion. Youll coordinate with global suppliershotels, transport providers, guides, and activity operatorsto confirm availability, negotiate rates, and manage booking amendments. On a day-to-day basis youll monitor client itineraries, troubleshoot operational issues in real time (flight delays, overbookings, last-minute changes), and liaise with cross-functional teams (sales, customer support, finance) to guarantee high customer satisfaction and profitable margins. Youll also analyze post-trip feedback and operational KPIs to identif...

Key Responsibilities(Air Ticketing): 1. Understand the client requirement, coordinate with them and issue the best airfares 2. Search and compare airfares using GDS systems 3. Book, block, and issue domestic and international air tickets 4. Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes 5. Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) 6. Assist clients via calls and emails, providing fare options, ticketing support, and travel advice 7. Ensure accuracy in passenger details and ticketing documentation 8. Maintain updated records of all bookings and transactions 9. Work closely with the sales and customer serv...

4-6 years of Strong experience in MS SQL Server 2012/2014/2016 , Integrations services ( SSIS ) , Reporting services(SSRS ) Minimum 5+ Years of Production Support of Applications in MSBI (SQL,SSIS and SSRS) Should have excellent understanding of MSBI Architecture Should have excellent understanding of MS SQL Server Architecture Good to have Python experience Analyze the job failure for cause and recommend technical resolution Provide work-around solutions where possible to restore the service Recommend solutions to application teams if code change is required Ability to demonstrate strong analytical skills Knowledge of ticketing tools Service Now & Scheduling Tools Control M etc Manage and w...

Roles and Responsibility Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Identify and escalate potential issues to senior management as needed. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skill...

Hiring For Airline process Location: Malad 5 days Working Rotational Shift Qualification-Graduate + 6 months Of Any Travel Experience Salary:26k To 32k Excellent communication in English Interview Call Snehalj @ 8828237377 Or Rashid -8928681740

We re excited to invite an Azure-certified professional to join our dynamic and collaborative team. As an IT Analyst Azure Expert , you will play a crucial role in delivering high-quality Level 2 product support, ensuring seamless customer onboarding, and executing platform service installations. This position is ideal for someone who combines strong technical proficiency with a proactive and customer-first mindset. What will you do in RamSoft Provide L2 product support for Azure-based services and internal platforms. Handle customer onboarding requests, ensuring smooth and timely setup. Perform Platform Service (PS) installations , configurations, and updates. Collaborate with cross-functio...

Do you want to be help enrich the lives of learners worldwide RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work w...

Job Title: Travel Executive Ticketing & Holiday Packages Location: [janakpuri delhi] Job Type: Full-Time Experience: 1 to 3 years (Freshers can also apply with relevant training) Industry: Travel & Tourism Job Overview: We are seeking a motivated and detail-oriented Travel Executive with expertise in ticketing and holiday package planning . The ideal candidate will be responsible for booking domestic and international flights, creating customized travel itineraries, handling visa documentation, and delivering excellent customer service to ensure seamless travel experiences for clients. Key Responsibilities: Ticketing: Book domestic and international flight tickets using GDS systems like Amad...

Roles and Responsibility Provide exceptional customer service and support to clients via phone, email, or chat. Resolve customer complaints and issues professionally and promptly. Collaborate with internal teams to resolve complex customer issues. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Identify and escalate potential issues to senior management as needed. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skill...

Position Overview We are seeking a highly skilled and motivated Privileged Access Management (PAM) Specialist to join our cybersecurity team. This individual will play a key role in designing, implementing, and maintaining secure privileged access across the enterprise environment. The ideal candidate will have deep technical expertise in PAM solutions and a strong understanding of information security best practices and regulatory requirements. Key Responsibilities : Design, implement, and manage Privileged Access Management solutions (e.g., CyberArk, BeyondTrust, Thycotic/Delinea). Onboard, manage, and monitor privileged accounts and sessions across heterogeneous environments (Windows, Lin...

Responsibilities Handle incoming calls, tickets, and chat messages from users. Ensure user queries or issues are captured, validated, and triaged for further processing. Provide support with technical queries via phone/remote. Identify, investigate, and diagnose issues. Follow the Incident Lifecycle as defined by our processes. Create and maintain KB articles for issues. Timely ticket logging, prioritizing, escalation to resolver groups, progress updates till resolution. Resolution of tickets within provided and agreed SLA. Escalate the incident to the next line of support based on agreed process. Flexible 24/7 support and rotational shifts. Adherence to Service Desk policies and procedures....

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily W...

Service Desk Voice based technical support experience in a global environment Basic technical knowledge of Desktop/Laptop and Mac Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker. Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking, Abilities to perform software installations and troubleshooting. Able to work under pressure to resolve issues affecting production services coordinating multiple teams. Excellent analytical, problem-solving and multi-tasking skills. Technical knowledge of different client operating systems. Should have worked on any ticketing tool and should be able to work within SLA's Good verbal and written communication ...

Job Description: You have the opportunity to join a leading Airlines in India & Overseas as Cabin Crew, Airport Ground Staff, Air Ticketing, and more. We are conducting interviews for freshers interested in roles such as Ground Staff, Ticketing, CSA, Cabin Crew, Supervisor, Air Hostess, Flight Attendants, Security, Driving, Loader, and Helper. If you have qualifications ranging from 10th pass to Post Graduate with a focus on Hospitality Aviation, you are encouraged to apply. As part of our team, you will have a diverse working area that includes the office, outlet, and field. The salary package offered ranges from 28,000 to 120,000 along with various facilities such as Cab, Meal, Leaving, P....

You will be responsible for implementing ticketing targets effectively and focusing on generating maximum tickets to meet company booking goals. Your primary duties will include handling domestic and international ticket reservations using GDS platforms to achieve daily and monthly ticket sales targets. You will also need to efficiently process ticket cancellations, rebookings, and refunds, while effectively communicating with clients about flight options, fares, and travel policies. As a TICKETING/RESERVATION MANAGER, you will be required to coordinate with airlines, suppliers, and travel partners to ensure booking confirmations. Timely delivery of travel documents to customers and maintain...

We're looking for a Solution Support manager to strengthen our Merchant Success team someone who can straddle the line between product, support, and merchant delight. Person will be the first line of handling technical support (L1) for merchants using our Shopify app. you'll handle product and integration queries, troubleshoot merchant issues, and work closely with our product and tech teams to ensure a seamless resolution process. You will also work proactively with the L0 (live chat) support agents team to create SOPs and playbooks that reduce query resolution times and boost merchant satisfaction ultimately contributing to better app store ratings and retention. What you'll Own Technical ...

Job Summary: We are seeking a dynamic and experienced Contact Center Manager to lead our Inbound and Outbound Call Center Operations . The ideal candidate will have a strong background in managing high-performing teams, driving customer satisfaction, ensuring service-level adherence, and supporting sales, collections, and retention initiatives in the BFSI sector.There may be intercity travel also to manage 3rd party operations also Key Responsibilities: 1. Team Leadership & Management Lead, train, and mentor a team of inbound and outbound contact center executives. Set performance targets (AHT, FCR, CSAT, conversion, etc.) and ensure they are met or exceeded. Monitor team productivity and cr...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Cu...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Cu...

SUMMARY Our client is IT MNC part of one of the major insurance groups based out of Germany and Europe. The Group is represented in around 30 countries worldwide, with Over 40,000 people worldwide, focusing mainly on Europe and Asia. Our client offers a comprehensive range of insurances, pensions, investments and services by focusing on all cutting edge technologies majorly on Could, Digital, Robotics Automation, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate the customers future needs around the globe thru supporting millions of internal and external customers with state of-the-art IT solutions to everyday problems & dedicated to bringing di...

Well versed with gds,galileo will be an advantage Familiar with refund and reissues for international ticketing Provide information to passengers regarding schedules, routes, fares. Send your cv at saleem@mayursuvidhaa.com or call on 9920633321

Lead, supervise, and develop a diverse team of technical support professionals. Design and implement inclusive support strategies, policies, and procedures. Monitor and enhance team performance metrics, including response times, resolution rates, and customer satisfaction scores. Establish and maintain performance standards and training programs to support professional growth. Conduct regular performance reviews and provide constructive, actionable feedback. Collaborate with cross-functional teams to address and resolve complex technical challenges. Analyze support trends and propose systemic improvements to enhance products or services. Escalate critical issues to the appropriate department...

Position Overview The Boeing India Engineering and Technology Center (BIETC) is looking for a highly-motivated Software Engineering Manager . As a Software Engineering Manager, you will be part of the Boeing Embedded Software and Avionics team and will lead a team of software engineers. The Software Engineering team will be primarily responsible for developing and managing complex avionics systems. Position Responsibilities: Manage a team of software engineers to develop and manage avionics products. Decompose aircraft level requirements and/or customer use cases to product line level i.e. equipment / systems software level requirements and establish tracing Manages employees performing engi...