Third Engineer

Key Results and Key Activities

Key Results (What will I be

accountable for?)

Activities (What will I do?)

Provide Technical Solutions and

Support for projects to ensure

Business revenue targets are met,

ensure zero rework, zero delays

and high Customer Delight on

every job.

● Work with customers at the enquiry stage to understand their needs. Derive

and document project requirements and technical specifications. This includes

parts lists, work scope, resource requirements, risk analysis. This will ensure no

rework and errors during the project.

● Propose Solution architecture, bill of material, draw the work scope, read

panel drawings so that the installation and commissioning of our systems on

site happens smoothly.

● While doing so, ensure that you keep in mind Neptunus’ philosophy of

optimizing parts list and not selling parts like another OEM would.

● Work with the salesperson to Invest multiple stakeholders in the Customer’s

organization about the solution so that the enquiry moves towards an order.

This will require Customer visits, calls and video presentations.

● Once the order comes in, handover the order to the operations team in a way

that makes it easy for execution. Higher accuracy of documentation and

information is required for this.

● Support team members who are on site if they need technical help during site

execution.

● Attend Sites if needed to support the Sales and Execution Team

Drive Continual Improvement in

Delivery to reduce time by 1⁄4 to 1⁄2

day every site compared to the Bar

Chart.

● After the job is done, go through the debriefing notes and work reports,

identify areas of continual improvement and incorporate into standard bar

charts, parts lists, checklists. Coordinate with Customers for recommendations.

Enable “Quick Service” to become a competitive advantage.

● Build own and team’s capability through upgradation, adoption and training of

technology and tools such as Condition Monitoring Systems.

● Circulate service newsletters to Customers and create awareness amongst the

stakeholders

● Maintain and build standard documents - bar charts, parts lists, checklists,

work scope so that we can build capacity for newer job types.

● Monitor remote dashboards, manage IOT data, create monthly analysis reports

and train Customers on our ECMS systems

Attributes that the Candidate Should Possess:

Knowledge/Skills/Behaviors - Specify if Must Have (M)/ Nice to Have(N) M/N

Knowledge (Functional and Non-Technical):

● Strong Knowledge of internal combustion engine - operation, repair & maintenance, retrofits. 4-5 years

of hands-on experience on medium speed and high speed diesel engines

● Knowledge of working on computers/Excel/CRM/SAP and managing lists, and documentation.. Therefore

1-2 years in a desk/back-office role is ideal

● Basic knowledge of automation, electrical and control systems to know how it influences engine

operation

● Knowledge of propulsion systems

Skills (Functional and Non-Technical):

● Good Communication in verbal and written English to be able to communicate information clearly and

translate knowledge of diesel engines into a written work scope based on Customer requirements.

● Attention to detail so that getting information, comparing lists, looking at manuals and translating

information into a document is possible.

M

M

Behaviours/Mindsets (Technical and Non-Technical):

● Mindset to dive deep into problems, find solutions and implement them

● Mindset of delivering outcomes daily - driven by timelines and challenging jobs.

● Mindset of learning, continual improvement and delivering excellence

● Interest in emerging technologies and trends in engineering, O&M and related industries.

hallenges of the Role

● Adapting to changing and requirements priorities of Customers during a project (example: scope changes, bar plan

changes)

● Ever increasing Customer expectation in quality, velocity and cost from their service provider. Therefore we need to

respond quickly, find solutions by coordinating internally or externally with technical experts.

● Finding a balance between optimizing parts and finding no shortfall when a project starts.

Key Linkages in the Role - Whom does the person work with - internal and external:

1) Internal: Entire Service team including Technical manager, Service manager,, Sales Team, Commercial Team

2) External: Customers, Principals, OEMs, Vendors

3) Support Available to the Role: CEO (who is an industry veteran), panel of OEMs whom we represent and have strong

relations with, good Team Leaders with equipment specific know-how, Strong Senior Management as peers in Sales,

Delivery, and strong back-office support from other functions